INNAXYS LTD

DEMS Digital Evidence Management Solution

Full lifecycle Digital Evidence Management System (DEMS) for police forces and investigative bodies to store, review, analyse, prepare, and share digital evidence and assets for cases and investigations. Work collaboratively with digital assets, exhibits, and cases in a single space; integrated editing and AV analytics including object detection and redaction.

Features

• Manual and automated upload routes
• Metadata management and indexation of assets into exhibits and cases
• Requests, alerts, and approval workflows
• AI tools to sort, search for, and tag digital evidence
• Investigation workflows including review and disclosure
• Advanced editing and analytics (redaction, transcription, clip, bookmark)
• Secure evidence bundling and sharing to CPS and third parties
• Public upload portal and crowdsourcing
• Evidence retention and deletion scheduling (MoPI compliant)
• Reporting, audit layer, role-based access control

Benefits

• Manage all digital evidence securely in one place
• Resolve cases faster through collaboration and secure sharing
• Protect evidential integrity for disclosure and court use
• Control access to evidence with clear user permissions
• Adaptable workflows to match force policies and processes
• Reduce manual effort using automation and smart search
• Maintain clear audit trails and reporting for accountability and oversight
• Simple, intuitive interface reducing training requirements
• Reliable, secure cloud service supporting operational continuity
• Integrates easily with existing case management systems

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@innaxys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

470481012744725

Contact

Jean-Claude Lafontaine
01773 765350
sales@innaxys.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Asset Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Response/acknowledgement within one hour during business hours (Mon-Fri 9.00am-5.30pm); ; Response times are different at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Innaxys provides full support to our users through our online support portal managed by an in-house engineering team, depending on the individual terms of each contract. Many of our clients choose second and third line support, with their own IT teams providing first line support (after training by us).; ; Support is available as per the pricing schedule. Please enquire for more details.; ; We provide a dedicated account manager who will support clients throughout the contract term.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Solution discovery workshops, training (onsite and online options, depending on client preference and requirement), user documentation, and support for configuration and set-up is included in the service offering.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Innaxys provides a fully managed procedure to export client data and deliver it to them at the end of the contract.; ; DRAFT
• End-of-contract process: At the end of the contract, Innaxys will provide the procedure to extract the data from the system to be re-imported into a new solution or archived by the client. When the data has been recovered, the system will be deactivated and de-installed from the client's private cloud environment.; ; We will export the client's data and provide them with it, and deactivate/deinstall the system, as part of the contract price.; ; Support to import the data into the client's new solution will incur additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None - the user interface is optimised to display the full functionality on any mobile device.; ; A separate Mobile Application is available if required.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: We provide APIs for inbound and outbound data to and from third party systems such as HR, duty, collections management systems, as well as other industry-specific systems as required. We fully support Government Digital Standards (GDS) for interoperability including the use of Open APIs. We use RESTful APIs which conform to the UK open standards for interoperability rather than proprietary closed interfaces. ; ; We have experience using SOAP, shared storage, CSV and database connections to provide interfaces between different systems. We are entirely open to working with buyers to offer full system level interfaces between our product and the required solutions. Where facilitated by our clients, we create full API interfaces directly into the source systems, rather than simply interrogating a data warehouse. This enables us to create a fully interactive push/pull data exchanges with both systems keep concurrent and synchronised as if a seamless single provision.; ; We can also provide an API aimed at third party developers who want to exploit the analytical platform underneath the user interface. It is accessible under NDA by third parties or the client, if the client wishes to undertake development.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Solution is designed to be tailored to the needs of each client in terms of the interface look and feel, workflows, user accounts/roles, functionality, and the structure of the client organisation.; ; Configuration can be undertaken by Innaxys as part of the implementation, then maintained by suitably trained users in the client organisation as required.

Scaling

• Independence of resources: Each installation is independent and discrete, implemented on a unique hosted deployment or the client's own private cloud with no interaction or dependency on any other installation or usage by any other clients/users.

Analytics

• Service usage metrics: Yes
• Metrics types: The Solution is fully audited. The system audit logs retain all information on data usage, user activity, access, security, etc. of the entire Solution. This enables us to provide all service metrics as required by a customer.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be extracted directly by authorised users from the Solution during the contract, via several front-end tools and modules. Alternatively Innaxys can build an interface with any required third party systems which will need to utilise the data on a regular basis.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Database export
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Database import

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our system uptime currently is at 99.99% availability. Downtime and planned maintenance are conducted outside of client working hours to minimise disruption for users. The terms of availability and specific SLAs will be negotiated for each individual contract.; ; Clients will be refunded in line with the defined conditions regarding penalty costs for SLA breaches that have been agreed for the individual contract.
• Approach to resilience: Information available on request
• Outage reporting: SNMP Reporting via a dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled by username and password, and by IP
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Innaxys is certified to ISO27001:2022 Information Security Management System. We maintain and follow all related and required processes and procedures. Policies and procedures are fully documented and are audited annually in line with the standard. We have had continuous certification since 2018.; ; Our policies and procedures restrict access to infrastructure and client data to key members of our team. Access levels are dependent on a team member’s role which is decided at the technical director’s discretion supported by ISO 27001 guidance.; ; Employee ISMS refresher training is conducted annually. Our CEO is responsible for ensuring polices are followed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a strict Change and Release Management procedure in line with our ISO 27001 accreditation, that includes:; ; • Keeping a record of each client configuration in our ITIL compliant system.; • Documenting a Bill of Materials and reviewing periodically released component updates through their lifetime and potential security risks with their implication. We make an assessment and test prior to updating client systems in a pre-prod environment and later in production.; • We perform ITHC on each release prior to implementation and address any security issues.; • We operate a Change Management Process in line with the ITIL standard.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: E work closely with our Cloud supplier to make best use of technology available to protect the service and we use hardened versions of key components. We use the cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating software vulnerabilities.; Our support team will scan periodically for available patches and depending on the assessment, those will be implemented asap or within the next quarterly release.; We get our information about potential threats from a variety of sources including the components editors, AWS Patch Manager and other applications used in the industry to scan solution builds for vulnerabilities and available updates.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process includes protection against:; 1. External threats, data integrity compromises, etc.; 2. Misuse; ; For the 1st point, our team performs regular inspections of firewall logs, investigate security alerts, and monitoring intrusion detection systems. We will take immediate corrective actions when such situation is detected.; ; For the 2nd point, our solutions include a very strict role-based access security and a detailed log of actions and data accessed by users that is secured and can be access only by security cleared personnel in order to detect any identity misuse or suspicious usage.; Action is normally taken by our clients.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Innaxys has a well-documented incident management process for common events, the details of these processes are available to buyers on request.; ; Users can report incidents through our ITIL compliant online helpdesk. Incidents are acknowledged and actioned accordingly by our Support Engineers in line with client-defined SLAs.; ; We can provide incident metrics including ticket resolution times as reports generated from our helpdesk application.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Wednesday 15 January 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers the full scope of our business and products
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 398bfff0-58cb-4aaa-845f-8450cc4ca93c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9e9e97d8-ef1e-4355-bcae-ff4972be7161
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@innaxys.com. Tell them what format you need. It will help if you say what assistive technology you use.