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Policy Monitor Limited

AWS Solution Migration & Managed Service Support

Using our extensive expertise we help customers to design new cloud solutions or migrate existing solutions into a structure where they can deployed into an AWS Cloud.

Features

  • Advising on cloud provider offers and features impacting cost.
  • Jointly building a project plan.
  • Creating a risk register to leverage our cloud experience.
  • Advising on the optimum approach to best exploit cloud capabilities.
  • Helping you develop your dev/ops capabilities for cloud.
  • Advising on risk mitigation and contingency to facilitate success.
  • Jointly analysing and resolving network issues during any transition.
  • Develop a road map for future activities.
  • Provide you proof of concepts for additional features.
  • Deliver you a strategy for future application development.

Benefits

  • Minimise costs.
  • Reliably monitor costs and progress to deliver the business case.
  • Understand the risks and see them managed down.
  • Ensure your staff's engagement and commitment to success.
  • Deliver a long term strategy for continuous improvement.
  • Start simple. Provide design patterns for future evolution if appropriate.
  • Exploit existing AWS best practice templates and resources.
  • After initial project be available for ad-hoc advice.
  • Implementation of secure, reliable and scalable solutions

Pricing

£708 an instance a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace.maynard@policymonitor.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 0 8 0 6 9 8 4 2 2 2 4 2 1

Contact

Policy Monitor Limited Grace Maynard
Telephone: 02045181570
Email: grace.maynard@policymonitor.co.uk

Planning

Planning service
Yes
How the planning service works
We define or assist in the definition of the as-is architecture. We work with the customer to develop the to-be architecture. We work with them to implement AWS and GDS application best practices. We identify the work necessary to make the application cloud compliant. We provide assistance services to customers who wish to manage the migration and performance services to deliver a migrated solution if a customer prefers that.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Applications deployed on AWS.
  • Applications to be ported as-is to an EC2 instance.
  • Migrating applications to exploit cloud-native services.
  • Building robust and highly available solutions.

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Analysing the current application for fitness to run on the cloud including repurposing user interfaces to be browser enabled.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We help users define developing and programming standards

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Support for our G-Cloud 14 offering, CSPM
  • Configuring AWS from a security perspective

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We have multiple customers in the cloud using our software and we support their environments. We have a G-Cloud 14 offering running in AWS which we support. We resell IBM and other third party software through our distributor Arrow through the AWS Marketplace. We will support customers to exploit and then manage those environments.

Service scope

Service constraints
Currently support is during normal UK working hours though we are building a following the sun model so that we could provide support from our offices in California.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We will respond to all call within 4 hours during the UK working day and to urgent issues within 2 hours on a best endeavours basis. Out of working hours we will respond to P1 on a best endeavours basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
There is a single support offering for users of the core product. Internally this comprises Level 1, responding to user enquiries of the system in normal operation; Level 2, addressing issue investigation; and Level 3, addressing bugs identified through Level 1 or Level 2 support. The primary mechanism for providing support is through an Atlassian support desk instance. Our solution is extensible. We accept customer enhancement requests, will review these, add appropriate requests to our product roadmap and roll them out within our normal release cycle. General product enhancements we may do at no cost, customer specific capability we may charge for by agreement. The primary on-site support we provide is in the form of additional consulting services related to: 1. Developing and implementing a cyber security policy using our product. 2. Gathering customer information to populate the system. 3. Deploying and integrating third party products. Costs would be between £700/day and £1200/day depending on the level of expertise required. Any customer taking additional professional services would have a named account manager and every effort would be made to assign a named technical engineer.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IBM, RedHat, AWS and HCL.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Our solution is compliant with WCAG 2.1AA and hence available to disabled users. We recruit highly able people. On occasions during our recruitment process we identify people that have challenges and where we're able to support them we ensure that they aren't excluded from our recruitment process as a consequence of any issue that they may have.

Wellbeing

We have a strong mentoring and buddy system underpinned by wellbeing policies to ensure that our staff feel safe and supported at work. We carry out regular briefing to ensure that all staff are aware of how to identify potential issues and how to escalate them to management in an appropriate manner that respects individual privacy while providing the appropriate level of support to the individual.

Pricing

Price
£708 an instance a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at grace.maynard@policymonitor.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.