EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Applications Management Services

DXC Technology AMS help clients achieve business outcomes by moving from costly maintenance to innovative/flexible service-level models. DXC standard AMS services include L2 & L3 support, automation, evergreening and minor enhancements. DXC will manage applications , implement ITIL standards for business/IT alignment to optimize cost and enable operational efficiency.

Features

• End-to-end application services management (L2 & L3 support)
• Application Incident support and deployment of releases in Production
• Automation of support tickets for improving operational efficiency
• Deployment of security patches and upgrades in the Prod
• ITIL consistent service-management. Real-time reporting capability
• Outcome-oriented SLAs and KPIs for applications in scope of support
• Enhancements to the applications in scope of support

Benefits

• Ensures support processes are aligned to business needs
• Drives effective IT service delivery through industry standard methods
• Shifting “left” the resolution of incidents and service requests
• Automating repetitive and repeatable tasks
• Improves efficiency, performance, visibility, control, security, and cost management
• Optimised service delivery and minimised impact on operational continuity
• Eliminating the underlying root cause of incidents
• Minimised disruption to users and retraining as necessary
• Flexibility to alter levels of service as business needs change

£1,942 to £49,580 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

470900485786002

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Planning

• Planning service: Yes
• How the planning service works: DXC will conduct an initial assessment to understand the clients pain points, functional & non-functional requirements, current & target applications and technology landscape. Based on the assessment, DXC will provide recommendations and proposed implementation plan.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: For further information on how DXC Technology can assist in aligning your business needs to the type of digital transformation required to drive your department to the cloud. For further information please visit https://www.dxc.technology/uki or contact the UKPS Frameworks Team at ukpsframework.response@dxc.com.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Refer to DXC Services documents for details.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Refer to DXC 'Testing & Digital Assurance' services description document.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • Offensive Security Certified Professional (OSCP) Certification
  • CREST Assessor
  • Cyber Scheme Team Leader (CSTL)
  • Check Team Leaders (both Applications & Infrastructure)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Details upon application; including the following services (as applicable); • Program Governance ; • Program Management ; • Account Reporting ; • Application Transition ; • Service Transformation ; • Application Functional Support ; • Access Management ; • Regulatory Maintenance ; • Application Operations Management ; • Incident Management ; • Problem Management ; • "Application Service Automation" including; - Application Performance Management ; - auto resolution of incidents and service requests; - auto improvement and health checks; - auto management; • Adaptive Maintenance ; • Perfective Maintenance ; • Minor Upgrades ; • Minor Enhancements ; • Major Enhancements ; • Service Continuity Planning ; • Service Continuity Plan Execution & Validation ; • Service Continuity Plan Testing ; • DBMS Services ; • Hypercare ; • Service Validation and Testing ; • Documentation Maintenance ; • Knowledge Management ; • Operations Analytics ; • Service Improvement ; • Applications Database Management ; • Operational SLAs; • Cloud Spend Management; • Cloud Security Management

Service scope

• Service constraints: Service Level Agreements (SLA) apply and will be shared upon application.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Upon application; depending on agreed service levels
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: WCAG 2.0 support is provided.
• Web chat accessibility testing: Details upon application.
• Support levels: Details upon application

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a responsible business, with a commitment to environmental sustainability, we set and exceed ambitious environmental goals to mitigate our climate impacts. Some of these commitments include:; ; • Implementing a virtual-first business model to enable a remote workforce, thereby reducing our office footprint, employee commuting and business travel; • Pursuing efficiency programs for offices and data centres to reduce energy consumption; • Procuring renewable energy to reduce carbon emissions; • Reducing waste generation, increasing recycling and working with suppliers to minimise waste and harmful environmental impacts; • Promoting sustainability and resource efficiency within our supply chain; • Designing solutions and services to optimise their environmental performance; • Providing sustainable products and services to help customers achieve their environmental goals.; ; This past year, DXC Technology have run the following initiatives to drive our environmental goals.; ; Green Skills Week – Our STEM (Science, Technology, Engineering and Mathematics) ambassadors organised a virtual activity for Green Skills Week, teaching 50 young people how digital transformation is driving the Green Industrial Revolution, and giving them work experience in the technology industry. The Green Skills Week is an initiative that supports the Government’s Green Industrial Revolution, whilst tackling unemployment. ; ; Conservation Awareness – In 2021, our Lancashire office organised a series of virtual activities to mark the week of Earth day. Employees shared sustainability tips each day on our Facebook for Work platform, Workplace, and participated in a competition to ‘Build the Best Bug Hotel’ out of used, recyclable domestic materials, raising awareness for the concept of circular economy.; ; Awards; DXC Technology holds a Gold Award from EcoVadis for 2021, the world’s most trusted provider of business sustainability ratings. This places DXC in the top 5% of companies assessed by EcoVadis for environmental and sustainable procurement practices.
• Covid-19 recovery:

  Covid-19 recovery

  DXC Technology has implemented recommended COVID-19 Secure Requirements across our UK centres. These measures include: ; ; • Maximising ventilation and fresh air on site. This has been implemented by maximising natural ventilation – such as opening doors, windows and air vents when possible; • Implementing several measures to ensure two meters of social distance between staff on site. ; • Enhanced our site cleaning to reduce the chance of contact transmission.; • Our staff are committed to:; o Engaging and co-operating with the guidelines to ensure the controls are applied diligently; o Working from home – 90% of our UK workforce have a home-working arrangement, which has not only ensured the safety of our employees during the pandemic but also meant no material disruption to the delivery of vital services to our customers.; ; Supporting local Redundancies – Our DXC Erskine Technology campus hired over 70 local people who had experienced pandemic-related job loss, having worked in the hospitality industry, transport sector, and in Glasgow Airport. The new hires were retrained in end-to-end processes for rebuilding digital devices, enabling them to change their careers and move further into the IT industry. New hires were able to stay with DXC if they chose; while for some, DXC provided a temporary support net in a difficult time, and others it has been a positive, long-term career change.; ; Supporting Public Services - DXC also played a critical role in the continuity of vital public services, including providing the IT equipment and infrastructure underpinning the Nightingale Hospital in London and equipping the Government departments with the means to move large numbers of staff to home-working environments. DXC and its staff received wide-scale praise from Government for its vital role in supporting civil servants in unprecedented and difficult conditions.
• Tackling economic inequality:

  Tackling economic inequality

  STEM Learning Partnership; DXC Technology delivers its STEM initiatives in partnership with STEM Learning. DXC works with STEM Learning to find relevant, local opportunities for outreach across the UK, and continued to do this virtually throughout the pandemic. Through STEM Learning, it is possible for DXC to connect with any of up to 230,000 schools in the UK.; ; In 2021, DXC won the award for Most Inspirational North East Technology Employer North East STEM Awards. DXC Technology’s STEM Ambassadors were recognised for continuing to provide a variety of STEM activities online. Some of these activities include:; ; LGBTQ+ Diversity in STEM – DXC’s STEM ambassadors and our UK Pride Business Resource Group hosted a Lunch and Learn session on 23 June 2021 to mark Alan Turing’s birthday and commemorate the contributions he made to STEM and the LGBTQ+ community. The Lunch and Learn helped build awareness of the importance of LGBTQ+ figures in STEM.; ; STEM Role Models - STEM Ambassadors in DXC’s Early Careers programme created a video detailing their graduate and apprentice experiences in DXC as an IT company. The video was distributed in a virtual STEM pack to schools in the local Lancashire area to encourage young people to consider a career in STEM. The video helped make careers in STEM relatable by providing role models, ‘busting’ myths about working in the IT industry, and illustrating the diversity of career paths available.; ; Charity and Philanthropy ; Many of DXC's charitable activities in the UK are run by DXC's employees. With the support of our DXC Cares Programme, we foster a culture where people can contribute to what is important to them. Staff are also supported to volunteer, enabling a greater impact in local communities. The DXC Cares Programme facilities our culture of community and voluntary engagement.
• Equal opportunity:

  Equal opportunity

  Equal Opportunities Policy; DXC Technology Equal Opportunities policy makes it clear that all current and former employees, applicants, customers, suppliers and visitors at DXC must receive equal treatment and that unlawful discrimination based on protected characteristics is prohibited. The policy applies to recruitment, pay and conditions, training, appraisals, promotions, conduct at work, disciplinary and grievance procedures, and termination of employment. ; ; Mandatory Training ; DXC requires all UK employees to complete mandatory online Diversity & Equal Opportunities training.; ; Anti-Harassment and Bullying Policy; DXC’s Anti-Harassment and Bullying policy prohibits the harassment or bullying of DXC staff including consultants, contractors or agency workers as well as our customers. ; ; IDEAS Programme ; The IDEAS Programme promotes Inclusion, Diversity, Equity, Allyship and Storytelling across the business.; ; Employers Network for Equality & Inclusion (ENEI); In 2020, the ENEI helped DXC understand how to create an inclusive environment where diversity can thrive and develop our Diversity & Inclusion strategy.; ; Employee Resource Groups ; DXC's Employee Resource Groups (ERGs) are local, passionate employees who work alongside the ideas programme to raise awareness and foster change. ; ; The Dandelion Programme; The Dandelion Programme is DXC's initiative to recruit people from within the autism community.; ; Apprentices & Young People; DXC works with local colleges, universities and national training providers to hire apprentices into the UKI business. ; ; STEM Learning Partnership; DXC delivers its STEM initiatives in partnership with STEM Learning, the UK's largest provider of education and careers support in science, technology, engineering and mathematics. ; ; Awards ; In 2021, DXC received top score of 100 in the Disability Equality Index the third consecutive year. ; ; DXC won the 2021 Comparably Award for Best CEO for Diversity and was listed as one of Comparably’s 2021 Top Companies for Diversity.; ; DXC won the award for Most Inspirational North East Technology Employer at the 2021 North East STEM Awards.
• Wellbeing:

  Wellbeing

  DXC Technology Programmes; DXC Technology wellbeing initiatives in the UK and Ireland.; ; Mental Health First Aiders initiative and recognition platform ; DXC launched a Mental Health Support Programme across our UK and Ireland region, where DXC Mental Health First Aiders (MHFAs) provide additional wellbeing support to DXC's people. Similar to certified first aiders (whose focus is on physical health in the Workplace), MHFAs will focus on the mental wellbeing of our people by offering support to those experiencing issues related to their mental health and wellbeing.; ; Employee Assistance Programme ; The DXC Employee Assistance Programme (EAP) is a service designed for supporting the personal matters of our people, such as bereavement, family issues or tax support. The services are available 24/7, 365 days a year, and include counselling services, online CBT and critical incident support.; ; Support for Virtual First ; DXC provides resources and support to employees to ensure their wellbeing is fully supported whilst working from home. Examples of these resources are below. ; • Mindfulness Timeouts: Regular “Mindfulness Timeouts”; • DXC Gear: DXC’s internal Virtual First equipment provider. ; • DXC University: DXC’s internal learning platform. It provides a range of advice, from saying socially connected, being productive, and virtual etiquette. ; • Online Learning: DXC provides thousands of materials on wellbeing topics on DXC University, open and free to all employees. ; • Building Resilience in Your Personal and Professional Life: Helps enable learners to stay productive, positive and professional during crises such as pandemics. ; • DXC Remote Working Tips: is a handbook to help employees maintain their wellbeing whilst working remotely and work securely. ; ; Wellbeing Events; • Mental Resilience Session ; • Managing Anxiety Sessions; • Global Webcast: Building Care and Community Around Employee Mental Health; • Mental Health Workshop; • Alcohol Awareness Session

Pricing

• Price: £1,942 to £49,580 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.