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Creative Networks

Cisco Duo

Cisco Duo is a multi-factor authentication (MFA) and secure access solution that secures networks, applications, and data. Cisco Duo is designed to prevent unauthorised access to sensitive information and resources, particularly in the context of remote access and cloud applications.

Features

  • Multi-factor authentication (MFA): Enhances security with multiple verification factors.
  • Secure access: Prevents unauthorised entry to networks, apps, data.
  • Mobile push notifications: Sends authentication prompts to mobiles for access.
  • SMS passcodes: Authenticates via one-time passcodes sent by SMS.
  • Phone call verification: Verifies identity through authentication calls.
  • Hardware tokens: Generates authentication codes for added security.
  • Protection against unauthorised access: Blocks unauthorised entry to sensitive data.
  • Adaptive policies: Adjusts policies based on user behaviour for security.
  • Comprehensive visibility: Provides insights into device and user access.
  • Enhanced cybersecurity posture: Strengthens security, prevents unauthorised access and breaches.

Benefits

  • Boosts security with multi-factor authentication.
  • Enhances productivity through streamlined access.
  • Saves time with simplified authentication processes.
  • Safeguards sensitive data by reducing unauthorised access.
  • Accommodates diverse preferences with flexible methods.
  • Strengthens monitoring with enhanced visibility into access.
  • Facilitates flexible work arrangements with secure remote access.
  • Lessens administrative workload with simplified authentication management.
  • Ensures compliance with security regulations and standards.
  • Empowers confident work with secure, protected access.

Pricing

£2.41 to £7.33 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 0 9 1 9 7 3 1 0 6 0 7 3 6

Contact

Creative Networks Azeem Javed
Telephone: 03303337337
Email: aj@creative-n.com

Planning

Planning service
Yes
How the planning service works
Creative Networks provide planning services for cloud hosting and software implementation. This includes thorough business analysis, solution design tailored to your needs, and robust security architecture to safeguard your data and operations.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We deliver comprehensive training for Cisco Duo, tailored to the needs of users in the UK. Our training sessions cover all aspects of using Cisco Duo for authentication and access control within the cloud environment. We provide clear guidance on setting up and configuring Cisco Duo, as well as best practices for efficient and secure authentication. Through practical demonstrations and hands-on exercises, users gain confidence in using Cisco Duo effectively. We also offer instruction on troubleshooting common issues and addressing security concerns. Our goal is to empower users with the knowledge and skills they need to maximise the benefits of Cisco Duo and ensure a smooth and secure authentication experience.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As an IT Managed Service Provider (MSP), we assist buyers in migrating to the cloud or between cloud services for Cisco Duo. Our process begins with evaluating the current IT infrastructure, including authentication systems and security measures. We then develop a comprehensive migration plan tailored to the buyer's needs, considering factors like data sensitivity and compliance. Next, we seamlessly deploy Cisco Duo in the cloud, ensuring integration and minimal disruption. Data migration is handled with care to maintain integrity and security. Thorough testing verifies functionality, followed by user training sessions. During the transition, we offer ongoing support for a smooth experience. Continual monitoring and optimisation of Cisco Duo enhance performance and security. Overall, our expertise ensures a successful transition to Cisco Duo in the cloud.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We assist buyers in conducting quality assurance and performance testing for Cisco Duo to ensure optimal functionality and reliability. Our approach begins with thorough planning, identifying key performance metrics and testing criteria. We then execute rigorous testing procedures, simulating real-world scenarios to assess Cisco Duo's performance under various conditions. This includes testing authentication speeds, system response times, and scalability. Through meticulous analysis of test results, we identify any potential issues or areas for improvement, providing actionable insights to enhance Cisco Duo's performance and reliability. Our goal is to ensure that Cisco Duo meets the highest standards of quality and performance, providing buyers with a robust and dependable authentication solution.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide comprehensive support for cloud hosting and software services, with a specific focus on Cisco Duo. Our support encompasses all aspects of deploying, managing, and optimising Cisco Duo within cloud environments. Firstly, we assist in the initial setup and configuration of Cisco Duo, ensuring seamless integration with existing systems and applications. Throughout the deployment process, our team offers guidance and expertise to address any challenges and ensure a smooth transition to the cloud.

Once Cisco Duo is operational, we provide ongoing support and maintenance to optimise its performance and reliability. This includes monitoring system health, troubleshooting issues, and implementing necessary updates and patches. Additionally, we offer proactive guidance on best practices for using Cisco Duo effectively, as well as training for administrators and end-users to maximise its benefits.

In the event of any issues or concerns, our support team is readily available to provide assistance and resolve issues promptly. We understand the critical role that Cisco Duo plays in securing access to cloud resources, and we are committed to delivering the highest level of support to ensure the success of our clients' cloud hosting and software services.

Service scope

Service constraints
There are no constraints to this Service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We have not conducted any testing of web chat accessibility with users employing assistive technology.
Support levels
End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cisco

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
2022
What the ISO/IEC 27001 doesn’t cover
Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

Fighting climate change

By providing secure remote access capabilities like Cisco Duo, we can enable organisations to support remote work initiatives. This can lead to reduced commuting and office energy consumption, contributing to lower carbon emissions.

Covid-19 recovery

Cisco Duo facilitates secure remote access to critical systems and data, enabling businesses to maintain operations during lockdowns and other restrictions. This supports business continuity efforts and aids in the recovery from Covid-19-related disruptions.

Equal opportunity

Secure access provided by Cisco Duo ensures that employees, regardless of their location or circumstances, can securely connect to their work systems and collaborate effectively. This promotes equal opportunities for remote and on-site workers alike.

Wellbeing

By enabling remote work, Cisco Duo can contribute to employee wellbeing by offering flexibility in work arrangements, reducing stress associated with commuting, and providing a safer working environment during health crises. Additionally, the security provided by Cisco Duo helps safeguard sensitive data, enhancing overall peace of mind for employees and organisations alike.

Pricing

Price
£2.41 to £7.33 a user a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.