SCALE FACTORY LIMITED
Cloud Support Services
Our Cloud Support Services go beyond ticket-based support, providing interactive chat access to cloud engineers who work as part of your team. We help keep platforms running, support improvement work, and grow internal capability. Flexible engagement includes hands-on engineering, specialist input and 24/7 response for critical incidents.
Features
- Support as your team extension, not a remote ticket queue
- Flexible support options adapting to your operating model and maturity
- Business hours troubleshooting, advice and technical guidance
- Bookable solution architect advisory sessions with screen sharing
- Hands-on engineering support for operations and continuous improvement
- 24/7 emergency response for critical production and security incidents
- Security operations support including monitoring and incident triage
- Multi-cloud support across AWS, Azure, GCP and other platforms
- Support aligned to operational, security and compliance requirements
- Chat-based support with direct access to engineers who know environment
Benefits
- Responsive, human support experience rather than ticket-driven service
- Engineers build long-term context of your platforms and teams
- Support that evolves as your organisation and capabilities grow
- Faster issue resolution through direct collaboration and shared understanding
- Reduced operational risk through access to experienced practitioners
- Improved platform stability, reliability and operational resilience
- Better security outcomes with 24/7 incident response when required
- Practical guidance supporting team confidence and decision making
- Supports autonomy without removing ownership or accountability
- Outcomes aligned to your operational and service objectives
Government Digital and Data Roles
Business architect
| £300.00 |
|
| £500.00 |
|
| £750.00 |
|
| £1,000.00 |
|
Data architect
| £800.00 |
|
| £1,200.00 |
|
| £1,800.00 |
|
Enterprise architect
| £1,000.00 |
|
| £1,200.00 |
|
| £1,400.00 |
|
| £1,800.00 |
|
Network architect
| £800.00 |
|
| £1,200.00 |
|
| £1,800.00 |
|
Security architect
| £1,000.00 |
|
| £1,400.00 |
|
| £1,800.00 |
|
Solution architect
| £500.00 |
|
| £800.00 |
|
| £1,100.00 |
|
| £1,500.00 |
|
| £1,800.00 |
|
Technical architect
| £500.00 |
|
| £800.00 |
|
| £1,100.00 |
|
| £1,500.00 |
|
| £1,800.00 |
|
Chief information security officer
| £2,500.00 |
|
Chief technology officer
| £2,500.00 |
|
Data engineer
| £600.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Machine learning engineer
| £1,000.00 |
|
| £1,500.00 |
|
Application operations engineer
| £400.00 |
|
| £600.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Change and release manager
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Command and control centre manager
| £500.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Incident manager
| £800.00 |
|
| £1,000.00 |
|
Infrastructure engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Infrastructure operations engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Problem manager
| £600.00 |
|
| £1,000.00 |
|
Service desk manager
| £400.00 |
|
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Business analyst
| £350.00 |
|
| £400.00 |
|
| £600.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,100.00 |
|
Delivery manager
| £500.00 |
|
| £650.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Quality assurance testing (QAT) analyst
| £500.00 |
|
| £500.00 |
|
| £600.00 |
|
| £700.00 |
|
Test engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,100.00 |
|
Test manager
| £900.00 |
|
| £1,500.00 |
|
Development operations (DevOps) engineer
| £400.00 |
|
| £500.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,100.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,300.00 |
|
| £1,500.00 |
|
Frontend developer
| £400.00 |
|
| £500.00 |
|
| £700.00 |
|
| £1,000.00 |
|
| £1,300.00 |
|
| £1,500.00 |
|
Software developer
| £400.00 |
|
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
| £1,500.00 |
|
Accessibility specialist
| £400.00 |
|
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
7683ea60-ac20-4cf6-ab2e-1671547f868c
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
14f64a82-03a9-417f-b35d-c4c9d19552dc
-
Other security certifications
-
No
Social value
-
Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Introducing transparency to pay and reward processes
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
info@scalefactory.com.
Tell them what format you need. It will help if you say what assistive technology you use.