VERTEX IN HEALTHCARE LIMITED

Managed Services Provider

Cloud Hosting and Security

Features

• Peace of Mind: Proactive monitoring ITsystems, catching issues, limit disruptions.
• Stay Focused: Automate repetitive tasks, business focus on strategic initiatives.
• Enhanced Security: Built-in security safeguarding unauthorised access and threats.
• Faster Problem Resolution: Remote access for quicker responses, minimising downtime.
• Reduced Costs: Through automation and IT efficiency, reduce support costs.
• Simplified IT Management: Centralised view of entire IT infrastructure.
• Improved Uptime: Ensures systems are up-to-date and secure, minimising downtime.
• Scalability for Growth: Adapts to manage expanding IT needs efficiently.
• Clearer IT Insights: Reports to provide valuable information network health.
• Reliable IT Support: Tools enable fast and effective IT support.

Benefits

• Proactive Monitoring: Alerts for potential problems before they disrupt workflow.
• Automated Tasks: Automates tasks like software updates and backups.
• Remote Access: Fixing device issues remotely, saving time and money.
• Centralised Management: Manage all IT systems from a single platform.
• Patch Management: Automate patch-deployment ensuring systems are up-to-date and secure.
• Detailed Reporting: Insights into network health through customizable reports.
• Mobile App: Troubleshoot and monitor IT infrastructure with mobile app.
• Improved Security: Built-in features like multi-factor authentication and security tools.
• Integrated EDR: Integrated Endpoint Detection, Response to ensure device security.
• Integrated Backups: Integrated, cloud-native, backup solution for servers and workstation.

£10.00 to £200,000.00 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@vertexih.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471021627943969

Contact

Richard Turner
07568517980
richard@vertexih.co.uk

Planning

• Planning service: Yes
• How the planning service works: We are Managed Services Provider offering cloud hosting and managed IT services for IT environments including security. We are partners with AWS, GCP and Azure as well as offering a private cloud environments. We do everything from scope, design, implementation and support of cloud and IT environments including cyber security tools and management.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide all consulting and ITPS services to ensure that buyers are able to migrate to the cloud from on-premise or migrated to our preferred cloud service provider from whichever provider they may be currently using.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our technical support team are contactable 24/7 via our help desk.

Service scope

• Service constraints: Our technical support team are contactable 24/7 via our help desk. No constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is dependent on the contract agreement, but our response times vary from 15 - 60 minutes. Critical downtime services calls are responded to immediately based on our service contracts.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Not at this stage but it is on our roadmap for future development.
• Support levels: Tier 1: Basic - Handling of common issues and service requests.; Tier 2: Advanced - Troubleshooting of more complex problems.; Tier 3: Expert - Solving of the most difficult technical issues. We provide a customer relations manager to all customers.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS, GCP, Azure Cloud . N-Able MSP tools

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Following the Covid pandemic, Vertex In Healthcare has realigned many of its' services to be delivered remotely which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions. Vertex In Healthcare is committed to achieving Net Zero emissions by 2025. Although we utilise digital technology for meetings, our hybrid model is flexible to meet the needs of our clients and our policies reflect the most carbon neutral method of attending site. We have a ‘no printing’ policy for all of our documents and our staff are trained and supported through this adoption. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

  Covid-19 recovery

  Providing services and can play a crucial role in supporting the organisations and its businesses to manage and recover from the impacts of COVID-19 including:; 1. Tele Solutions: Implementing or enhancing tele training and support platforms to enable remote consultations, remote support, training and monitoring of results.; 2. Remote Work Enablement: Facilitating remote work capabilities has been a core part of Vertex In Health organisation strategy and delivery for staff through secure virtual private networks (VPNs), cloud-based collaboration tools, and robust cybersecurity measures. This ensures essential Vertex In Health services and operations can continue while minimizing the risk of virus spread among employees. This is also applied to our clients using a range of tele solutions cloud based platforms allow us to deliver services remotely.; 3. Virtual Training and Education: Developing virtual training programs and educational materials for healthcare professionals to stay updated on COVID-19 protocols, treatment guidelines, and best practices. This ensures staff members are well-equipped to deliver quality care amidst evolving circumstances.; 4. Remote Monitoring and IoT Solutions: Deploying remote monitoring devices and Internet of Things (IoT) solutions to track patient vital signs, medication adherence, and disease progression from a distance. This allows healthcare providers to intervene early and prevent complications, particularly for patients recovering from COVID-19 at home.; 5. Continuous Improvement and Adaptation: Regularly assessing the effectiveness of implemented measures through feedback mechanisms, performance metrics, and stakeholder consultations. This ensures that solutions remain aligned with evolving needs and challenges, with adjustments made as necessary to optimise outcomes.; 6. Scalability and Flexibility: Designing solutions with scalability and flexibility in mind to accommodate changing requirements and fluctuating demand levels. This includes modular architectures, cloud-native platforms, and agile development methodologies to rapidly deploy, iterate, and scale innovative ways of working as needed

  Tackling economic inequality

  Vertex In Healthcare is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications.

  Equal opportunity

  Vertex In Healthcare policies and practices foster a diverse and inclusive workplace culture, including recruitment practices, training programs, and employee resource groups are well developed and all staff are assessed for their fit to both the role and the cultural expectations needed in our workplace and customers. We regularly review and update the strategy in consultation with relevant stakeholders and staff to ensure alignment with best practices and evolving needs.

  Wellbeing

  We have an internal, named champion, who leads on our initiatives to promote health and wellbeing among our teams. We extend this initiative to the wider community engaged in our delivery projects. We acknowledge that when the teams are working away from homes that this can add to the pressure of project deadlines and we have regular ‘touch points’ with our teams with early intervention and support to protect mental health and foster an open and inclusive team working environment. If necessary we signpost additional support available. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

Pricing

• Price: £10.00 to £200,000.00 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard@vertexih.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.