Insource Ltd

Patient Pathway Plus - Patient Pathway Management

Patient Pathway Plus, eliminates the need for spreadsheets and manual reports. It automates PTL reporting and enables healthcare organisations to confidently manage all elective care pathways, plan their recovery, spot bottlenecks, identify long-wait cases and other clinical priorities, and ensures no patients are lost in the system.

Features

• Connects to any PAS and EPR system
• True end to end accurately linked elective pathways including RTT/Non-RTT
• Pathways automatically compiled and validated against local and national rules
• Provides Single Version of the Truth, Unified Data Layer (UDL)
• Digital platform for management of all elective pathways
• Automatically highlights potential data quality issues in pathways
• Assures data confidence and accuracy with a clear audit trail
• Automatic production of statutory reporting
• Standardisation for collaboration across a wider healthcare economy
• Patient pathway and workflow analytics

Benefits

• Single version of the truth for all elective care management
• Eliminate spreadsheets and ensure waiting list data accuracy
• Automate PTL reporting and reduce data validation manpower needed
• Spot clinical priorities, long-waits and identify bottlenecks
• Accurate foundation for efficient resource utilisation, capacity planning, AI
• Delivers efficiency and productivity gains through extensive automation
• Address bottlenecks and inefficiencies across the service
• Avoid inequalities in patient and staff experiences
• Make effective decisions with high quality timely data
• Extensive pre-built configurations from 20 years experience

£3,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471152580846931

Contact

Gary Olah
02037274200
contact@insource.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: PP+ is one solution within a comprehensive Elective Recovery suite of products together with our Health Data Enterprise data platform which provides a Unified Data Layer
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The public service is hosted on Microsoft Azure. There are no constraints with Microsoft Azure. For private, community and hybrid cloud deployments, there may be constraints imposed by the specific hosting infrastructure selected by the buyer.
• System requirements:
  • A data upload facility from the buyers source system(s)
  • The application is accessible via Edge, IE or Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a standard support facility Monday to Friday, 8am-5:30pm, excluding weekends and UK public holidays. Standard response time is 4 hours. A technical account manager is included. Weekend cover can be provided subject to additional commercial terms being agreed with the buyer. A fully managed support service is also available.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer a standard support facility between the hours of 09:00 - 17:30 Monday to Friday, excluding UK public holidays. Initial response time is 4 hours. A technical account manager is included. A fully managed DaaS support service is also available. For further details please see Service definition document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Insource work in partnership with it's customers. We recognise that all organisations may have different requirements. During an initial scoping exercise we will agree with each organisation what their requirements are and how they will be delivered during the implementation process. Therefore the on-boarding process is agreed on a client by client basis. It can include on-site training to end users, or 'train the trainer' type training so that the client can then train their end users during the life of the contract. We can support with written materials, on-site/remote training and we have a self help portal where customers can access required information themselves.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Our public hosting partner is Microsoft Azure.; Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
• End-of-contract process: 1 day to de-commission the service is included in the contract. The public hosted service is provided by Microsoft Azure. The end of contract process is described below. Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. In our Online Services Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.) See http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Command line and WEB Service interfaces are supported. The command line tools allow SSIS packages to be generated and run.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We understand that all Trusts/Health Boards may have different Standard Operating Procedures and so our products are highly configurable to meet the needs of the individual organisation. The applications can be configured to meet specific user requirements by configuring Custom Business Rules (CBRs). Users can create the CBRs themselves. Orchestration variables can be used to turn functionality on or off, and Data Warehouse parameters are used to configure the overall service. Access to these facilities is controlled by use of user groups. Insource works in partnership with it's customers to ensure that during implementation, the Insource solution is configured to meet the individual organisations needs.

Scaling

• Independence of resources: Our public hosting partner is Microsoft Azure. Azure represents a hyper-scale public cloud service.

Analytics

• Service usage metrics: Yes
• Metrics types: The application provides a number of service metrics as standard, including the percentage of input fields populated, the percentage of input field with DQ errors, and the time taken to process the data through each job step. Other metrics (e.g. number of users) can be provided on request. Our public hosting partner, Microsoft Azure, , can provide server usage metrics on the following infrastructure aspects: CPU, Disk, HTTP request and response status, memory, Network, Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Our public hosting provider is Microsoft Azure. For more details please see https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The application holds its data in SQL Server, and therefore all the tools available in it can be used to facilitate exporting of data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Formats supported by SQL Server
• Data import formats:
  • CSV
  • Other
• Other data import formats: Formats supported by SQL Server

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Other protection between networks; Our public hosting partner is Microsoft Azure. Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Other protection within supplier network; The public hosting service is provided by Microsoft Azure. Please refer to: https://docs.microsoft.com/en-us/azure/security/fundamentals/network-best-practices for details.

Availability and resilience

• Guaranteed availability: Our public hosting partner is Microsoft Azure. See Microsoft's Online Service Terms at https://www.microsoft.com/licensing/docs and https://docs.microsoft.com/en-us/azure/availability-zones/overview
• Approach to resilience: Our public hosting partner is Microsoft Azure. See Microsoft's Online Service Terms at https://www.microsoft.com/licensing/docs and https://docs.microsoft.com/en-us/azure/availability-zones/overview
• Outage reporting: Our public hosting partner is Microsoft Azure. Status alerts and dashboards are available, please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell. https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-roles
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 23/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing, we comply with all ISO 27001 standards relevant to our company
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 12/02/2019
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS DPS Toolkit
  • ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Our public hosting partner is Microsoft Azure. Microsoft Azure complies with FACT, FedRamp, NIST 800-171, EU Model Clauses, Cyber Essentials Plus
• Information security policies and processes: Insource follow an internal set of policies and procedures that meet the requirements of the DSP Toolkit. Compliance checks are undertaken by the Infrastructure Services Manager. The overall responsibility for the information security policies and processes sits with our Chief Technology Officer. Our public hosting partner is Microsoft Azure. An Information Security Management Program has been established to enable Microsoft Azure to maintain and improve its management system for information security. Through establishment of the ISMS, Azure plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Azure monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security. The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request. Microsoft Azure performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our hosting partner is Microsoft Azure. Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others. Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape. Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our public hosting partner is Microsoft Azure. When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist. Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents. ; • Identification – System and security alerts may be harvested, correlated, and analyzed. ; • Containment – The escalation team evaluates the scope and impact of an incident. ; • Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred. ; • Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity. ; • Lessons Learned – Each security incident is analyzed to protect against future reoccurrence.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Insource is taking a structured, holistic approach to ensuring that we operate as responsibly as possible in our role as a steward of the physical environment. Insource has undertaken a number of initiatives in our current pursuit of net zero:; • Conducted and baselined our carbon reduction plan; • Committed to a full carbon audit to take place in 2024, which will place us a champion of greenhouse gas emission reduction for Insource and within our supplier network; • Shifted to majority remote working (99% employees work remotely) with technology to facilitate employees continuing without disruption. Only essential travel is required.; • We have implemented energy efficient lighting in our facilities; • Overall reduction in water dispenser/coffee machine usage; • Where office space is unused, utilities are switched off; • Reduction in business travel/client meetings/BD enabled through technology; • Completing a full carbon audit (currently 80% complete). This will also include a deeper dive into our supply chain related emissions (e.g. data centres); • Implementing a science-based reduction target (timeframe currently being determined) and will work to qualify for independent carbon audit certification as part of this process; • Continuation of work from home with only essential business travel required; • Office based activity limited to Board of Directors for quarterly meetings; • Switch to renewable energy focussed utility provider (to exercise an improved environmental choice within our supply chain); • Programme of work to gradually reduce on-site physical data storage, with an upcoming strategic commitment to shift to a cloud first infrastructure for clients; • Rolling out Environmental, Social and Governance (ESG) awareness programmes for all staff and sharing with them Insource’s approach to ESG.; Insource Ltd has agreed a carbon reduction plan and is committed to achieving net zero emissions by 2050.

  Covid-19 recovery

  Insource have stopped mandatory covid testing and temperature checks when visiting the Reading office. However, Insource asks its employees and visitors to remain vigilant and continue to practice good hygiene.

  Tackling economic inequality

  Insource invests in education and skills development, including training schemes that address skills gaps and can result in recognised qualifications.

  Equal opportunity

  Insource is committed to equality of opportunity in employment, with the aims of ensuring that all employees and job applicants are treated fairly and equally, and supporting Insource’s objective of providing a working environment that is free from all forms of discrimination. Included in our Environmental, Social and Governance journey, we will also seek to extend our position into our wider stakeholder groups and supply chain to become a positive driver of wider social value.; The policy applies to all staff within the Company, including employees and other workers, such as agency workers, temporary workers and contractors. All staff are expected to put this policy into practice.; ; Policy Statement; Insource is fully committed to providing equality in the workplace and all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff, clients, customers, and suppliers are treated with dignity and respect.; The Company will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantages these may cause and to promote equality.

  Wellbeing

  Insource Limited recognises the need to protect the health and safety of its employees. Upon successful completion of employee’s probationary period the following benefits will be offered; Private Medical Insurance; The Company will offer PMI to all employees who have successfully completed their probationary period; however as this is a taxable benefit they have the option as to whether they wish to join the scheme. The benefit is available for the employee only, although family members may be enrolled in the scheme at discounted rates. They will be required to re-imburse the Company for family members via deductions from their salary at agreed intervals. PMI provide accelerated access to treatment for acute medical conditions such as a referral to a consultant or to a hospital for in-patient care. Full details of the Policy and an application form are available from the Group HR Executive. If they join our PMI scheme they will also have the option to join a health cash plan which provides an annual cash fund to spend on optical, dental, complementary therapies, health screening and diagnostic tests without GP referral.; Group Life Assurance ; Following successful completion of the probationary period, the Company will provide employees with life assurance which in the event of their death while employed by the Company their estate will receive four times their annual basic salary as a lump sum. They will be asked to nominate a beneficiary for this, otherwise it will be paid to your estate as decided by their Will or probate. If they nominate a beneficiary it will be paid tax free. For this reason, they should complete the Expression of Wish Form and return it to the HR Executive to be retained for the trustees. This benefit is paid by the company and is not a taxable benefit.

Pricing

• Price: £3,000 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@insource.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.