SYMETRI LIMITED

Forma

Forma: intuitive, collaborative, cloud-based AI software that empowers architects, urban planners and property developers to design high-quality 3D massing models of site and surroundings using automatic datasets

Test site proposals, receive accurate analyses for 100+ criteria inc. noise, wind, sun.

Streamline early-stage planning+design workflows with intuitive tools and generative design

Features

• Smart design tools
• Ready-to-use data sets
• Generative design: Site studies
• Automatic area calculations
• Import and export
• Generative design: Height studies
• Daylight analysis
• Noise analysis
• Wind analysis
• Parking design and analysis

Benefits

• Pre-collated data sets, saves huge amounts of time
• Accurate analysis of external factors ensures optimal design
• Autodesk integrations reduces chances of error
• Collaborative model ensures wider stakeholder engagement
• Speeds the creation of multiple design iterations
• Reduce costly rework
• Centralised early stages design environment
• Speeds site analysis and understanding
• Testing savings from pre-construction virtual modeling
• Utilise early stage design to save time later in process

£1 to £3,380 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471186508147588

Contact

Richard Brayshaw
07540824860
richard.brayshaw@symetri.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case logging and acknowledgement is immediate. ; Response times will vary based on priority and query as per our support agreement terms and conditions.; Response times on weekends vary as per our support terms and conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support can be provided through draw-down on a time and materials consultancy basis (which can be used for training, configuration, consultancy, development, support) on a standard support contract basis or part of a bespoke service agreement.; The 3 levels of standard support contract are Gold, Silver & Bronze.; Pricing is dependent on size of deployment, number of licenses required and support level needs.; An account manager and customer success manager will be appointed to deliver the deployment requirements as fit.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There are user guides, videos and documentation available.; We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: Buildings can be exported from the mini-library menu in the left hand-side at any time during the process, so are availabel to users at end-of -contract.
• End-of-contract process: Documents stored in Autodesk Forma cloud service remain available for 30 days after your subscription access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period. There is no fee for end of contract downloads.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessible via an either web interface (supported on all common browsers)
• Accessibility standards: None or don’t know
• Description of accessibility: The service is a native SaaS solution, accessible via web,requires internet connection
• Accessibility testing: No specific interface testing with users of assistive technology has been done. We're working contniously with our customers to perform interface testing on most major feature we release. Our development cycle includes extensive user testing via beta versions prior to making the feature publicly available
• API: No
• Customisation available: No

Scaling

• Independence of resources: Autodesk's (Forma's) Cloud Services has in place, segregation between tenants in a multi-tenant environment (and segregation between the operational environments and the customer cloud environment). Additionally, production system availability and performance are continuously monitored.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk - Forma

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Typically users would approach this in 3 ways, buildings are exported in OBJ and IFC formats. Terrain is exported in OBJ. The analyses and visuals can be exported in 4k JPEG. The whole purpose of the software is to bring this data together in visual form.
• Data export formats: Other
• Other data export formats:
  • JPEG
  • OBJ
  • IFC
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • IFC
  • OBJ
  • JPEG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Autodesk provides availability information at https://health.autodesk.com, including unplanned outages. However, Autodesk does not provide an SLA.
• Approach to resilience: To maintain high availability, Autodesk employs redundant application servers/services across multiple AWS Availability Zones/data centers that are load balanced for automated failover. Data is replicated across multiple AWS Availability Zones/data centers and uses automated failover for planned or unplanned maintenance. Additionally, Autodesk maintains and business continuity plan and disaster recovery process.
• Outage reporting: Outages are reported through a public dashboard (Autdoesk Health Dashboard: https://health.autodesk.com) and email alerts (subscription based)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: In addition to user ids and passwords, Autodesk's Cloud Products/Services support two-factor authentication to add a second level of authentication to a user account during login.
• Access restrictions in management interfaces and support channels: Autodesk ensures the confidentiality of customer data by limiting access. Customer data is limited and restricted to authorized individuals. Access provisioning is designed to permit system users access to information they need based on their role in the system and restrict them from accessing information not needed for their role. Autodesk commits to adequately securing customer data as part of its Cloud Services. In addition, Autodesk uses encryption technology to encrypt uploaded customer data at rest and in transit.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB
• ISO/IEC 27001 accreditation date: 01/12/2020
• What the ISO/IEC 27001 doesn’t cover: Autodesk Corporate Offices and Corporate Data Centers (note: Autodesk Cloud Products and Services in AWS are in-scope)
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Tevora
• PCI DSS accreditation date: 14/12/2021
• What the PCI DSS doesn’t cover: While Autodesk is PCI DSS certified, the products themselves do not process cardholder data.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 (SSAE 16); TISAX (Munich, Germany & Dublin, Ireland Scope)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SSAE-16 (SOC 2)
• Information security policies and processes: Autodesk depends on the confidentiality, integrity, and availability of its information assets to successfully conduct its business, meet customer and business partner expectations, and provide client peace of mind. Autodesk recognizes the need to protect the information and assets used to create, process, store, and support business operations. To that end, Autodesk has established a Security Program (as outlined in a Security Policy) to manage business risk, adhere to legal, compliance, and regulatory mandates, and ensure that all information assets are adequately safeguarded.; ; Autodesk policies and standards address the purpose, scope, roles, responsibilities, and compliance. Policies and standards cover the following areas (including, but not limited to):; • Acceptable Use;; • Security Training and Awareness;; • Security Risk Management;; • Third Party Risk Management;; • Security Incident Management;; • Vulnerability Management;; • Access Management;; • Information Protection;; • Network Security;; • SDLC and Change Management;; • Configuration and System Hardening;; • Security Logging and Monitoring;; • Business Continuity and Disaster Recovery; and; • Data Classification.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Autodesk has configuration and change management processes in place to ensure that hardware and software are configured with proper settings, version control and documentation (leveraging various industry best practices, such as ITIL). Cloud Services are designed to be able to maintain control over the entire software stack and to help provide a secure application environment (including OS hardening and security fixes/patches). Change management spans deployment of changes to the staging and production environments, including testing of changes prior to release to the production to address changes that may potentially affect system security, availability, and confidentiality of user information.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Autodesk maintains a Vulnerability Management Standard which requires Autodesk Security to periodically scan internal and internet facing service endpoint IP Addresses for network and web-based vulnerabilities. For container environments, a vulnerability management tool is used to scan container images for vulnerabilities before they are deployed to production. Autodesk Security notifies the appropriate parties to remediate any identified vulnerabilities in a timely manner based on severity levels. In addition, external vulnerability threat assessments are performed annually by independent security firms. Findings and recommendations resulting from these assessments are categorized and delivered to Cloud Services' leadership and stakeholders.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security monitoring: System logging and monitoring facilities exist throughout the infrastructure, and all user activity are logged to a centralized Security Information and Event Management (""SIEM"") system for log correlation and analysis. Alerts are reviewed to detect potentially anomalous activity for further investigation.; ; Events that directly impact customers are treated with the highest priority. An individual or team is dedicated to remediating the problem and enlisting the help of product and subject matter experts as appropriate. Other responsibilities are deferred until the issue is resolved.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Autodesk's Security team has an incident management process for security events that may affect the security, availability, or confidentiality of its systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation.; ; The Autodesk Trust Center website provides external users with the ability to report issues and incidents to Autodesk. Autodesk offers a security incident reporting desk: https://www.autodesk.com/trust/contact-us; ; Identified incidents are documented and tracked through to resolution.; ; Notifications of security incidents that affect customer information are communicated to customers as required by applicable law. Actions may include a summary of remediation actions: https://www.autodesk.com/trust/incident-response.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  https://www.symetri.co.uk/sustainability/co-innovation/; ; DRIVING IMPACT THROUGH INNOVATION; ; We use Agenda 2030 and the UN Sustainable Development Goals (UNSDGs) as a driving force to create positive change through our Co-Innovation practices by delivering innovative solutions for our customers. Example: MATERNAL HEALTHCARE CENTER IN KOIDU, SIERRA LEONE; Symetri partnered with Build Health International (BHI) and the Autodesk Foundation in 2020 to design and build a Maternal Healthcare Center in Koidu, Sierra Leone. Our Co-Innovate Practices used technology and support from the Autodesk Foundation to create a replicable workflow for optimising energy and resource efficiency.; ; The result is an improved healing environment for patients at the Maternal Healthcare Center, where better comfort and dignity are ensured. Our innovative solution offers lasting benefits for BHI facilities.; ; Working together, as a dedicated team acting as one; Symetri humbly was awarded for Autodesk The Most Impactful Sustainability Win in 2022.; ; https://www.symetri.co.uk/sustainability/; ; Symetri strongly believes in sustainability and are always looking for new ways to improve energy-efficiency and reduce carbon emissions.; ; We are dedicated to empowering businesses to make informed decisions that positively impact the environment. Our experts in design, construction, manufacturing, science, and technology leverage digital workflows to reduce costs and carbon emissions. We offer solutions to support the decarbonisation of the industry, helping organisations adopt strategies to achieve net-zero targets, reduce waste, reduce embodied carbon emissions, and improve energy efficiency by making smarter material choices and improving supply chain management. By focusing on sustainable practices, we help our customers stay ahead of regulatory standards and position themselves as leaders in their industries.; ; Our BIM and digital workflow expertise allows us to optimise your designs to be more sustainable. We take a whole-life carbon approach to understand and minimise the total carbon footprint of projects throughout the lifecycle.

  Tackling economic inequality

  https://www.symetri.co.uk/sustainability/co-innovation/; ; DRIVING IMPACT THROUGH INNOVATION; ; We use Agenda 2030 and the UN Sustainable Development Goals (UNSDGs) as a driving force to create positive change through our Co-Innovation practices by delivering innovative solutions for our customers. Example: MATERNAL HEALTHCARE CENTER IN KOIDU, SIERRA LEONE; Symetri partnered with Build Health International (BHI) and the Autodesk Foundation in 2020 to design and build a Maternal Healthcare Center in Koidu, Sierra Leone. Our Co-Innovate Practices used technology and support from the Autodesk Foundation to create a replicable workflow for optimising energy and resource efficiency.; ; The result is an improved healing environment for patients at the Maternal Healthcare Center, where better comfort and dignity are ensured. Our innovative solution offers lasting benefits for BHI facilities.; ; Working together, as a dedicated team acting as one; Symetri humbly was awarded for Autodesk The Most Impactful Sustainability Win in 2022.; ; https://www.symetri.co.uk/sustainability/; ; Symetri strongly believes in sustainability and are always looking for new ways to improve energy-efficiency and reduce carbon emissions.; ; We are dedicated to empowering businesses to make informed decisions that positively impact the environment. Our experts in design, construction, manufacturing, science, and technology leverage digital workflows to reduce costs and carbon emissions. We offer solutions to support the decarbonisation of the industry, helping organisations adopt strategies to achieve net-zero targets, reduce waste, reduce embodied carbon emissions, and improve energy efficiency by making smarter material choices and improving supply chain management. By focusing on sustainable practices, we help our customers stay ahead of regulatory standards and position themselves as leaders in their industries.; ; Our BIM and digital workflow expertise allows us to optimise your designs to be more sustainable. We take a whole-life carbon approach to understand and minimise the total carbon footprint of projects throughout the lifecycle.

Pricing

• Price: £1 to £3,380 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day full trials available.

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.brayshaw@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.