SOFTCAT PLC

Dogma Sirius Expense Management 365

Sirius Expense Management 365 streamlines expense capture, submission, approval, and reimbursement processes for Dynamics 365 Business Central users. The mobile-first solution enables employees to capture receipts, submit expenses, and track reimbursements while finance teams benefit from automated approval workflows and seamless integration with accounting systems.

Features

• Reduce fraud risk with automated policy checking

Benefits

• Statutory submissions depend on accurate employee data and HMRC gateway

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

471453297870084

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 ERP/CRM
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times based on support tier selected. Standard support provides response within 4 business hours for normal priority during business hours (Monday-Friday 9-5 UK time). Enhanced support offers 2-hour response for moderate and 1-hour for critical issues. Premium support provides 24/7 coverage with 1-hour response for critical issues. Weekend support available with Enhanced and Premium tiers.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat tested with screen readers (JAWS, NVDA, Windows Narrator) and keyboard-only navigation. Testing validates users can initiate chat, send/receive messages, and access history using assistive technology. Color contrast meets WCAG 2.2 AA standards. Focus indicators visible for keyboard navigation. Alternative text provided for interface elements. Testing conducted during development and updates.
• Onsite support: Yes, at extra cost
• Support levels: Support delivered through tiered packages. Standard Support includes email/ticketing during business hours with 4-hour response. Enhanced Support adds phone support, faster response times (2 hours moderate, 1 hour critical), extended hours. Premium Support provides 24/7 coverage, dedicated account manager, proactive monitoring. Pricing varies by users, tier, and customization. Technical account manager available with Premium tier.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Getting started includes comprehensive onboarding with configuration assistance, data migration guidance, user training. Training delivered through virtual instructor-led sessions, self-paced online modules, documentation. Role-based training for administrators, end users, approvers. Implementation support includes initial setup, integration configuration, workflow design. Documentation includes user guides, administrator manuals, quick reference cards, video tutorials. Ongoing support through help desk, knowledge base, user community.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, users export data through application export, API access, or database extraction. Export capabilities include all business data, transaction history, master data, configuration settings. Data provided in CSV, Excel, JSON, XML formats. Export services include data validation, transformation to standard formats, documentation of data structures. Process ensures complete data portability for migration or archival.
• End-of-contract process: At contract end, users receive agreed transition period for data extraction and migration. Service includes comprehensive data export, documentation of customizations, configuration export, knowledge transfer. Data retention follows standard policies with extended retention available. Additional support for data migration available at agreed rates. System access continues during transition. Final backups provided for archival. Extended support agreements available for transition assistance.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile apps provide optimized interface for smaller screens with touch controls and simplified navigation. Core functionality available on mobile including data entry, approvals, reporting. Desktop offers complete administrative capabilities, advanced configuration, comprehensive reporting, bulk operations. Both platforms synchronize in real-time ensuring data consistency. Mobile supports offline capability with automatic sync when connected.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Application provides modern responsive interface through web browsers and native mobile apps. Includes role-based dashboards, intuitive navigation, search capabilities, context-sensitive help. Users access functionality through organized menus with customizable favorites. Supports keyboard shortcuts, screen magnification, high-contrast modes. Configuration allows personalization of layouts and preferences. Design follows Microsoft Fluent principles.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Interface accessibility tested with screen readers (JAWS, NVDA, Windows Narrator), keyboard-only navigation, color contrast analysis, text scaling. Testing covers all primary workflows including data entry, navigation, search, reporting. Feedback from accessibility consultants informs continuous improvement. Conformance reports document WCAG 2.2 AA compliance. Testing occurs during development and following major releases.
• API: Yes
• What users can and can't do using the API: Application provides RESTful APIs enabling programmatic access to functionality and data. APIs support create, read, update, delete operations. Integration capabilities include OAuth 2.0 authentication, rate limiting, comprehensive error handling. APIs enable integration with third-party applications, custom extensions, Power Platform solutions. Limitations include rate limits and permission-based access. API documentation includes endpoints, examples, authentication methods, sample code.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Application supports customization through configuration settings and extensions. Administrators customize field layouts, workflows, approval processes, reporting. Power Platform integration enables custom forms, workflows, business logic. Developers extend functionality through AL extensions. Customizations include custom fields, business rules, integration connectors, report templates. Configuration performed by administrators through settings. Custom development requires Power Platform or AL skills.

Scaling

• Independence of resources: Application operates on Microsoft Azure infrastructure with logical isolation between customer environments. Multi-tenant architecture ensures data segregation through database-level separation and access controls. Service level agreements guarantee minimum availability and performance. Microsoft monitors system health continuously. Automatic scaling adjusts resources based on demand. Security controls prevent cross-tenant data access. Performance baselines ensure consistent service delivery.

Analytics

• Service usage metrics: Yes
• Metrics types: Application provides performance metrics including user activity, transaction volumes, processing times, error rates. Usage analytics track feature adoption, user engagement, workflow completion. System health metrics include API response times, database performance, integration status. Custom dashboards display key performance indicators. Metrics accessible through built-in reporting and Power BI integration. Historical data available for trend analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Dogma

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users export data through built-in export functions, API-based extraction, report generation. Standard formats include CSV for tabular data, Excel for formatted reports, JSON for API integration, XML for structured data. Users can export filtered data sets, complete tables, or comprehensive system exports. Scheduled exports configurable for regular backup. Export functions respect user permissions and access controls.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel XLSX format, JSON format, XML format, PDF reports
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel XLSX format, JSON format, XML format

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Application availability guaranteed at 99.9% uptime as defined in service level agreement, measured monthly excluding planned maintenance. Planned maintenance scheduled during announced windows with advance notification. Unplanned downtime exceeding SLA results in service credits calculated as percentage of monthly subscription fees. Availability measured from Microsoft Azure monitoring. Detailed availability reports accessible through admin portal.
• Approach to resilience: Application operates on Microsoft Azure infrastructure with geo-redundant storage, automatic failover, disaster recovery procedures. Data replicated across multiple availability zones within selected Azure region. Azure global network provides resilient connectivity with redundant paths. Infrastructure includes redundant power, cooling, network connectivity. Automated backup systems provide point-in-time recovery. Business continuity plans address regional outages. Technical resilience documentation available in Azure Trust Center.
• Outage reporting: Service status reported through Microsoft 365 Service Health Dashboard accessible via admin center. Dashboard provides real-time service health, planned maintenance notifications, incident updates. Email and SMS alerts configurable for service incidents. Public status page available for general service health visibility. API access to service health data through Microsoft Graph API for monitoring tool integration. Incident communications include initial notification, progress updates, post-incident reviews.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Administrative access requires multi-factor authentication and privileged access management. Access granted based on role-based permissions with least privilege principles. Session management includes timeout policies and concurrent session limits. Administrative actions logged in audit trails. Support channel access requires authentication and approval workflows. Privileged access workstations enforce additional security controls. Regular access reviews ensure appropriate permission assignment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security governance follows Microsoft security framework aligned with ISO/IEC 27001 and industry best practices. Policies cover data classification, access control, encryption standards, incident response, change management. Executive oversight through Chief Information Security Officer reporting to senior leadership. Regular security audits, penetration testing, compliance assessments validate policy effectiveness. Security training mandatory for all personnel. Continuous monitoring and threat intelligence inform policy updates.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration management processes track all system components through lifecycle. Changes undergo risk assessment, security review, testing before production deployment. Emergency changes follow expedited procedures with post-implementation review. Configuration baselines maintained and monitored. Automated deployment pipelines ensure consistency. Change records document approvals, implementation details, rollback procedures. Regular audits validate configuration management compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Continuous vulnerability scanning and assessment across infrastructure and applications. Security patches prioritized based on severity with rapid deployment for critical vulnerabilities. Vulnerability information gathered from Microsoft Security Response Center, industry threat intelligence, security research. Automated scanning identifies vulnerabilities in code, dependencies, infrastructure. Security advisories published with remediation guidance. Regular penetration testing validates vulnerability management effectiveness.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: 24/7 security monitoring using Security Information and Event Management (SIEM) systems, behavioral analytics, threat detection tools. Security operations centers monitor for suspicious activity, anomalous patterns, known attack signatures. Automated alerting triggers investigation and response. Machine learning identifies emerging threats. Incident response follows predefined playbooks with escalation. Mean time to detect and respond continuously measured. Security telemetry feeds threat intelligence platforms.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management processes aligned with ISO/IEC 27035 for security incident handling. Predefined playbooks exist for common incident types including data breaches and service disruptions. Users report security concerns through admin portal, support channels, security response email. Incident severity classification determines response urgency and escalation. Critical incidents receive immediate attention with executive notification. Incident reports include root cause analysis, timeline, impact assessment, preventive measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free 30-day trial provides full payroll functionality for up to 10 employees. Trial includes HMRC submission capability, payslip generation, employee portal access (Sirius Connect 365), and reporting capabilities. Implementation support and data migration services excluded from trial. Conversion to paid subscription maintains all configuration and data.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.