PURPLE MATRIX LIMITED

Eden Software

Eden Software offers a comprehensive cloud-based management solution tailored for Mortuary, Bereavement, Medical Examiner, and Anatomy services, serving NHS, public/private mortuaries, and School of Medicine Anatomy offices.

Features

• Comprehensive deceased management & dashboards
• Comprehensive "de-risking" features and validations
• ID checks, Body condition check scheduling, Implant handling
• Property Handling including release tracking with digital signatures
• Medical Examiner scrutiny (hospital and community deaths)
• Correspondence (phonecalls, emails, notes)
• Diary management (multiple diaries - PMs, Viewings, Family room)
• Autopsy reports (allows real-time entry of autopsy and report creation)
• Reports (including built in report builder functionality)
• HTA compliant (condition checks, ID checks, specimen handling/disposal, auditable)

Benefits

• Improved operational efficiency
• Improved service to family members
• Reduced length of stay of deceased in mortuary
• Reduction of day to day risks
• Fully auditable (user access and edits)
• Strict adherence to Human Tissue Authority (HTA) guidelines
• Comprehensive management KPI reporting
• Centralised and accessible by entire team at once
• Turnaround time monitoring and reporting
• FD overstay reporting

£1,200 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dylan@purplematrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471519845155731

Contact

Dylan Popovic
020 3994 5353
dylan@purplematrix.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Stable Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Eden SaaS license includes the following support Service Level Agreement at no additional cost. ; Critical Issues = 1 hour response; 6 hour resolution. ; High priority Issues = 4 working hours response. ; Service desk is available 9am to 6pm Monday-Friday with an optional round the clock (24/7/365) PAYG engineer on call service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Eden SaaS licence includes a user break-fix support.; We can offer additional support plans that would include "how do I.." and "hand holding" services at additional cost.; We provide both technical account manager and cloud support engineers as part of our support service.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We deliver online user training sessions (via Teams) and we offer contextual help/knowledge base accessible to users once logged on.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Eden provides csv export of all data on last day of contract.
• End-of-contract process: Eden will offer basic export of data in csv format and subsequently destroy the data held after 30 days. Eden technical team is happy to engage in migration support activity to new platform at additional cost if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although Eden web application will resize to fit any screen resolution, best end user experience will be achieved on full HD or better resolution on desktop, laptop or iPad/android tablet devices.; Although it is theoretically possible to use Eden on smart phones, this should be used only in disaster recovery situations.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Eden is primarily accessible through a Graphical User Interface (GUI) through a web browser URL.; We do however also offer a Rest API interface for reporting and business intelligence purposes.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Eden is dedicated to serving mortuary, bereavement, medical examiners and anatomy centre staff with an interface tailored to their unique needs, recognizing that widespread assistive technologies like screen readers are not applicable. Our focus is on ensuring accessibility through screen magnifiers, optimal performance across various screen resolutions, and easy resizing to accommodate different devices. We prioritize high-contrast color schemes for clear legibility, supporting users with visual impairments. Our commitment to accessibility is ongoing, driven by user feedback to continuously improve Eden for our specialized audience. While we do not utilize certain assistive technologies, we maintain a user-friendly and accessible environment for the vital work of our users.
• API: Yes
• What users can and can't do using the API: Eden offers two APIs:; 1. Reporting API: offers read only access to different data sets that can be consumed for reporting or business intelligence.; 2. Patient demographic lookup API (used to facilitate automated entry of deceased record into Eden by means of barcode/QR code scanning and lookup of patient demographic data from hospital patient records)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can request customisation that may include adding/removing of data capture, changing of workflow/validation rules, custom reports and forms.; Some customisation can be performed by Eden Administrators and some has to be carried our by Eden development team.

Scaling

• Independence of resources: We service is delivered on dedicated and segregated server instances for each client, thus only users within the same organisation are able to influence performance. In addition, we closely monitor system performance metrics and are able to scale up/down resources as appropriate to respond to usage demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be provided upon request to include active users, logon times, audit logs, service desk tickets, SLA, availability %.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be interrogated and results exported in either pdf of XLSX/CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer 99.5% service availability guarantee. ; In case of service availability falling below this standard, we offer service credits as outlined in our Master Services Agreement.
• Approach to resilience: Our service operates in Microsoft Azure and enjoys all the usual resilience and availablity provisions offered by Microsoft. Full details can be provided upon request.
• Outage reporting: We report any service outages by email to individual points of contact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only logon to the platform using named accounts secured with MFA and can only access client data by means of access through a secure jump-box with additional security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (UKAS)
• ISO/IEC 27001 accreditation date: 07/02/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified and thus strictly follow the ISO27001 standard for our information security policies and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to our software solution are tracked on Microsoft DevOPS platform with usual versioning, branching and deployment pipelines. All deployments are evaluated on our Dev environment before being promoted to UAT deployments and subsequently promoted to production environments. All major software releases are tested for application security within OWASP framework. ; Changes to our hosting/service delivery platform are tracked on our service desk ticketing system and treated as change requests with risk/impact analysis being performed and rollback plans documented.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All our service components are managed by a market leading RMM tool which provides at a glance visibility of patch status of all devices and offers the ability to deploy patches in near real-time following patch release. Our services are furthermore secured and monitored by Azure Sentinel SIEM deployment which continually monitors for vulnerabilities and alerts us to any incidents.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We utilise a market leading XDR solution (next gen threat detection and response) which is monitored 24/7. In case of discovery of a compromise (or suspected compromise) we follow a defined runbook to take immediate action as appropriate (e.g. exclude device from network, pull infected emails from user inboxes, stop access to servers in case of lateral movement, etc). This service is co-managed on 24/7/365 basis and incidents are responded as soon as indicators of compromise are identified.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All suspected or actual security incidents are immediately reported to director level using our internal support ticketing platform. This results in P1 priority investigation being triggered within 30 minutes. Once prelimianry results of the investigation are available, we provide a preliminary incident report and circulate to any affected clients/external parties. Once the root cause of the incident is identified, corrective action is scheduled depending on severity of the incident (e.g. 1 hour, 1 day, 1 week) and full incident report is provided once all root case analysis and remedial and preventative corrective actions have been identified.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Purple Matrix Ltd, an SME in IT services, is dedicated to fighting climate change through sustainable technology solutions. Our commitment to environmental sustainability guides our operations and offerings, aiming to assist the government in achieving its climate goals.; ; Sustainable IT Services:; We specialize in energy-efficient cloud services, data management, and digital transformation, designed to reduce carbon footprints and enhance operational efficiency. Our approach promotes remote work and digital processes, reducing the need for physical resources and supporting a more sustainable work environment.; ; Innovation for Carbon Reduction:; Our innovative solutions focus on minimizing energy consumption and supporting carbon reduction initiatives. This includes energy management systems and the adoption of green computing technologies, aimed at optimizing energy use and promoting sustainability in government operations.

  Covid-19 recovery

  Purple Matrix Ltd, an SME specializing in IT services, recognizes the importance of our role in the broader COVID-19 recovery landscape. Without being directly involved in health initiatives, we can still make a significant impact. Our services are designed to uphold safety protocols, enable remote operations, facilitate contactless interactions, and support community resilience, all contributing to a safer, more adaptive post-pandemic world.; ; Facilitating Safe Operations and Remote Work:; We provide secure, scalable cloud solutions and virtual collaboration tools that enable government agencies and businesses to continue operations remotely, minimizing the need for physical contact and adhering to safety protocols. This not only ensures business continuity but also supports public health by reducing the risk of virus transmission.; ; Enabling Contactless Transactions:; Our digital platforms and services are geared towards enabling contactless transactions and interactions, reducing the need for physical contact in business and public service operations. By implementing these solutions, we help minimize health risks for the community and workforce alike.; ; Promoting Health Awareness and Community Resilience:; We develop and manage platforms that facilitate the dissemination of health guidelines and awareness campaigns, contributing to informed communities and promoting adherence to public health measures. Our solutions aim to foster community resilience by providing accessible information and resources to navigate the challenges posed by the pandemic.

  Tackling economic inequality

  At Purple Matrix Ltd, we understand the critical role that technology and digital inclusion play in addressing economic inequality. As a London-based SME in IT services, we are strive to leverage our expertise and resources to support initiatives aimed at reducing disparities and promoting equal opportunities across communities.; ; Promoting Digital Inclusion and Access:; We are committed to enhancing digital accessibility for underserved communities, recognizing that access to technology is a key driver of economic opportunity. We participate in schemes where we offer recycled IT equipment to underprivileged and digitally excluded communities, ensuring that technology benefits everyone, not just those who can afford it.; ; Supporting Small Businesses and Startups:; Our approach to tackling economic inequality includes offering tailored IT support and consultancy services to small businesses and startups at preferential rates. By empowering these entities with the tools and knowledge to compete in the digital economy, we foster economic growth and job creation, contributing to a more equitable economic landscape.; ; Fostering Skills Development and Employment Opportunities:; We actively engage in initiatives aimed at skills development and professional training in the IT sector, targeting individuals from disadvantaged backgrounds. We provide mentorship, internships, and training programs, equipping participants with the skills needed for the modern workforce and opening up pathways to employment in the tech industry.

  Equal opportunity

  Purple Matrix Ltd is deeply committed to fostering equal opportunity within our operations and through our services. As an innovative SME in the IT sector, we recognize the importance of diversity, inclusion, and equity in driving success and innovation. We are dedicated to creating an environment where everyone, regardless of their background, has the opportunity to thrive and contribute to our collective goals.; ; Creating an Inclusive Workplace:; We strive to build a workforce that reflects the diversity of the communities we serve. Our recruitment and hiring practices are designed to eliminate bias, ensuring fair and equal consideration for all candidates. We offer comprehensive training to our staff on diversity and inclusion, promoting an organizational culture that respects and values individual differences.; ; Supporting Diverse Talent Development:; Our commitment to equal opportunity extends to the professional development and advancement of our employees. We provide equitable access to training, mentorship, and career progression opportunities, empowering all team members to reach their full potential. By doing so, we not only enhance individual careers but also enrich our organization with a wide range of perspectives and skills.; ; Partnering with Diverse Suppliers:; Purple Matrix Ltd also extends its commitment to equality through our procurement practices. We actively seek to partner with diverse suppliers, including small and minority-owned businesses, recognizing the value they bring to our business and the wider community.

  Wellbeing

  At Purple Matrix Ltd, we recognize the importance of wellbeing, especially in today’s fast-paced digital world. Our commitment extends beyond providing exceptional IT services; we are dedicated to supporting mental health, promoting work-life balance, encouraging healthy lifestyles, fostering social connections, and prioritizing safety. These principles guide our operations and culture, reflecting our belief in the holistic wellbeing of our team, clients, and the communities we serve.; ; Supporting Mental Health:; We actively support mental health by providing resources and programs that encourage our employees to take care of their psychological wellbeing. This includes access to mental health days, professional support services, and creating an environment that fosters open conversations about mental health challenges.; ; Promoting Work-Life Balance:; Understanding the importance of work-life balance, we implement flexible working arrangements and policies that allow our team to thrive both professionally and personally. Our approach reduces burnout and increases productivity, ensuring our team feels valued and supported.; ; Encouraging Healthy Lifestyles:; We encourage a healthy lifestyle among our employees through initiatives such as wellness programs, fitness challenges, and providing health and wellness resources. By promoting physical health, we contribute to a more energetic and focused team.; ; Fostering Social Connections:; Our company culture emphasizes the importance of social connections, facilitating team-building activities and community engagement opportunities. These initiatives strengthen bonds within our team and with the broader community, enhancing collaboration and a sense of belonging.; ; Prioritizing Safety:; Safety is paramount in all our operations. We adhere to the highest standards of workplace safety and cybersecurity, ensuring our employees and clients operate in a secure and protected environment.

Pricing

• Price: £1,200 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dylan@purplematrix.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.