CGI

Process Automation Implementation Support

Providing end-to-end services that support clients starting on their automation journey through to managing a virtual workforce critical to your business operations. Our process automation experts work collaboratively with client teams to deliver operational transformation to create a hybrid workforce, delivering efficiencies and driving value in the organisation.

Features

  • Selection, design, implementation and support on-premise or cloud-based automation platform(s)
  • Joint development strategies and roadmaps covering RPA and IA automation.
  • Strategic readiness assessment against pillars of a Robotic Operating Model
  • Robotic Operating Model design and resourcing to complement clients' capabilities
  • Identification, assessment and prioritisation of processes suitable for automation
  • Design, development, testing, deployment and support of automated processes
  • Design of unattended automation of end-to-end complex enterprise processes
  • Automation health check and optimisation for live process automations
  • Sectors: Justice, Defence, Environment, Agriculture, Education, Transport, Environment
  • Agencies: Space, Intelligence, Tribunals, Policing, Prosecution, Prisons, Courts, Probation

Benefits

  • Leverage proven automation methodology, reducing implementation costs, strengthening financial cases
  • Improve user and citizen experience and achieve ‘digital by default’
  • Improve operational efficiency and quality, reduce operating costs and risks
  • Managed business change, preparing organisations for the future workplace
  • Staff supported by virtual assistance, improving staff morale and satisfaction
  • Accelerate realisation of wide ranging business benefits delivered by automation
  • Business reporting dashboards to monitor work undertaken by virtual workforce
  • Continuous monitoring, orchestration and optimisation of virtual workforce, maximising productivity
  • Collaborative CGI and client delivery, upskilling client in-house capabilities
  • Enable self-paced client delivery of Robotic Operating Model services

Pricing

£725 to £1,498 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 7 1 5 2 1 0 8 0 2 2 8 6 9 4

Contact

CGI CCS Frameworks Team
Telephone: 08450707765
Email: uk.gen.ccsframeworks@cgi.com

Planning

Planning service
Yes
How the planning service works
As part of our assignments we can provide analysis and design for the implementation approach best suited to client needs.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek Certification Limited
ISO/IEC 27001 accreditation date
07/04/2021
What the ISO/IEC 27001 doesn’t cover
Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in accordance with the Statement of Applicability version 6, dated 24th August 2020."
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Tackling economic inequality

Tackling economic inequality

CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.

We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members.

CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.

We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.

Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings.

For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.

Pricing

Price
£725 to £1,498 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.