SCALE FACTORY LIMITED
Amazon Connect Design & Implementation
Our Amazon Connect Design & Implementation service modernises and optimises contact centre capabilities. We work with your teams to create a business case and technical design, then implement and configure Amazon Connect with integrations and workflows. You receive a tested, production-ready contact centre aligned to operational needs and service outcomes.
Features
- Business case with ROI projections and multi-year cost analysis
- Technical design for omnichannel contact centre: voice, chat, email, SMS
- Integration design for CRM, business systems, analytics and automation workflows
- AI and automation planning: agent workflows, chatbots, and integrations
- Configuration and implementation of Amazon Connect and supporting services
- Implementation of contact flows, queues, routing logic and agent experiences
- Comprehensive testing and quality assurance of the implemented solution
- Collaboration with your teams throughout design and delivery
- Tailored to your organisation’s specific operational and regulatory requirements
Benefits
- Clear financial insight including ROI and total cost of ownership
- A well-defined technical design aligned to your contact centre requirements
- Reduced delivery risk through a structured design and implementation approach
- Implemented and tested contact centre, ready for live use
- Smooth go-live support during cutover and stabilisation
- Access to a modern, cloud-native contact centre platform
- Omnichannel engagement: voice, chat, email, SMS, AI interactions
- Improved scalability and flexibility to adapt to changing demand
- Better agent and customer experience through modern tooling and automation
- Outcomes aligned to your organisation’s customer service and operational goals
Government Digital and Data Roles
Business architect
| £300.00 |
|
| £500.00 |
|
| £750.00 |
|
| £1,000.00 |
|
Data architect
| £800.00 |
|
| £1,200.00 |
|
| £1,800.00 |
|
Enterprise architect
| £1,000.00 |
|
| £1,200.00 |
|
| £1,400.00 |
|
| £1,800.00 |
|
Network architect
| £800.00 |
|
| £1,200.00 |
|
| £1,800.00 |
|
Security architect
| £1,000.00 |
|
| £1,400.00 |
|
| £1,800.00 |
|
Solution architect
| £500.00 |
|
| £800.00 |
|
| £1,100.00 |
|
| £1,500.00 |
|
| £1,800.00 |
|
Technical architect
| £500.00 |
|
| £800.00 |
|
| £1,100.00 |
|
| £1,500.00 |
|
| £1,800.00 |
|
Chief information security officer
| £2,500.00 |
|
Chief technology officer
| £2,500.00 |
|
Data engineer
| £600.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Machine learning engineer
| £1,000.00 |
|
| £1,500.00 |
|
Application operations engineer
| £400.00 |
|
| £600.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Change and release manager
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Command and control centre manager
| £500.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Incident manager
| £800.00 |
|
| £1,000.00 |
|
Infrastructure engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Infrastructure operations engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
Problem manager
| £600.00 |
|
| £1,000.00 |
|
Service desk manager
| £400.00 |
|
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Business analyst
| £350.00 |
|
| £400.00 |
|
| £600.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,100.00 |
|
Delivery manager
| £500.00 |
|
| £650.00 |
|
| £850.00 |
|
| £1,100.00 |
|
Quality assurance testing (QAT) analyst
| £500.00 |
|
| £500.00 |
|
| £600.00 |
|
| £700.00 |
|
Test engineer
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £1,100.00 |
|
Test manager
| £900.00 |
|
| £1,500.00 |
|
Development operations (DevOps) engineer
| £400.00 |
|
| £500.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,100.00 |
|
| £1,100.00 |
|
| £1,200.00 |
|
| £1,300.00 |
|
| £1,500.00 |
|
Frontend developer
| £400.00 |
|
| £500.00 |
|
| £700.00 |
|
| £1,000.00 |
|
| £1,300.00 |
|
| £1,500.00 |
|
Software developer
| £400.00 |
|
| £500.00 |
|
| £700.00 |
|
| £900.00 |
|
| £900.00 |
|
| £1,200.00 |
|
| £1,200.00 |
|
| £1,500.00 |
|
| £1,500.00 |
|
Accessibility specialist
| £400.00 |
|
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
7683ea60-ac20-4cf6-ab2e-1671547f868c
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
14f64a82-03a9-417f-b35d-c4c9d19552dc
-
Other security certifications
-
No
Social value
-
Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
-
Introducing transparency to pay and reward processes
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
-
Working conditions which promote an inclusive working environment and promote retention and progression
-
Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
info@scalefactory.com.
Tell them what format you need. It will help if you say what assistive technology you use.