VAIBHAV IT SOLUTIONS LTD

Dynamics 365 (CRM) & Azure Integrations

Vaibhav IT Solutions provide end-to-end implementations of Microsoft's Dynamics CRM which covers following features:
1.Implementations of Dynamics CRM online - Customer Engagement, Sales and Marketing Modules
2.Integrating Microsoft Dynamics 365 with Cloud Based Solutions.
3.Support and Maintain all historical versions and latest versions of CRM.
4.Data Migrations.

Features

• Microsoft Dynamics CRM Customisations
• Microsoft Dynamics 365 Customer Service for Case Management
• Integration of Azure Services with Dynamics CRM
• No Code Solutions Using Power Automate and Other Out-of-Box features
• Customisations Using JavaScript's, Plugins and Workflows
• Data Migrations and Data Load Tools with Hands-on Development
• Extend Dynamics CRM to Internal and External Systems
• Support Historical Versions of Dynamics CRM
• Solution testing using Postman and Automated Deployments
• Dynamics CRM User training and Production Support

Benefits

• Strategic engagement on CRM across your business/organisation
• Microsoft Dynamics CRM implementations tailored to your needs
• Expertise in Azure Integrations with Dynamics
• Experience in Supporting Dynamics all the way from 2011 versions
• Ensure best practices to Design and Implement CRM solutions
• Experienced Consultants working in public sector
• Upgrade Dynamics on premise to Dynamics 365 in the cloud
• Expertise across MS Dynamics stack
• Dynamics Architecture Proposals along with POC's

£450 to £700 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ganeshvalle@vaibhavit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471628238717430

Contact

Ganesh Valle
07778218610
ganeshvalle@vaibhavit.com

Planning

• Planning service: Yes
• How the planning service works: We will work with the various stakeholders of your team to capture all the requirements and produce documents like implementation plan which covers the scope. We will also document all your policies and internal governance steps and agree the deliverables. We will define the goals and capture the deliverables along with milestones. ; If the project/systems already exists and you are planning to do enhancements, we will look at various repositories and analyse the behaviour of the current environment and plan further so that it aligns with new features and vision.; A dedicated Technical Architect will be involved to build the new System Architecture which covers best cloud functions, technology and components.; Whilst doing all the planning activities, we will also keep the track of Budget and ensure that it is not exceeding and the same time project is delivered on time as per the requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365
  • Microsoft Dynamics Customer Servcie
  • Microsoft Dynamics CRM
  • Microsoft Azure Integrations
  • Custom Development of Dynamics using .Net
  • Microsoft Dynamics 365 Sales
  • Microsoft Power Platform

Training

• Training service provided: Yes
• How the training service works: As a part of Implementing Dynamics CRM, we provide continuous training to internal staff/team in both technical and functional areas. Each feature implemented will be documented on internal Wikki documents along with all the data and process flows. ; ; End user training can also be provided depending on the client requirements, we use the concept of "Train-the-Tainer" in which the key members of clients team will become responsible for training other internal users as and when required. With this way, even after we finish the contractual work, you have team members who can support the systems and on-going training activities.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365
  • Microsoft Dynamics 365 - Customer Service
  • Microsoft Dynamics CRM
  • Microsoft Dynamics - Azure Integrations
  • Microsoft Dynamics Automated Deployements
  • Microsoft Dynamics 365 - Sales
  • .Net for Dynamics Customisations

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As a part of Analysis, our team will go through your existing systems, repositories and processes to understand the As-is behaviour. At the end of the Analysis, we will produce a plan of implementation along with proposed Architecture and migration path.; After the Plan and Architecture is approved, our technical team will produce a LLD document covering the features and process.; We provide very lost migration techniques without using any heavy licensed third party tools.; We have healthy experience in migrating to CRM covering on-premises to cloud implementations and also migrating from internal systems to CRM online.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Dynamics 365
  • Microsoft Dynamics 365 Customer Service
  • Microsoft Dynamics CRM
  • Microsoft Dynamics 365 - Azure Integrations
  • Microsoft Dynamics 365 - Sales

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Vaibhav It Solutions, we offer comprehensive QA and performance testing services using both manual and Automated techniques. The automated tests will be incorporated into application pipelines so that every build will go through the Automated test executions.; Implementing Automation on Dynamics CRM user interfaces is not a best practice, however, we propose automated Postman tests on functional side to ensure the business area is covered.; Any custom code developed as a part of functionality, these will be covered with Unit tests to ensure the customisations doesn't fall through.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At Vaibhav IT Solutions, we provide all types of support on Dynamics 365 product suite which are tailored to meet the needs of your requirements.; We monitor all the Microsoft wave updates and ensure all the features are applied consistently across all the environments. If Client instances of Dynamics 365 are integrated with Azure Services(like Service Bus, Logic Apps, Azure Functions, Power Flows), these will become part of our service support.

Service scope

• Service constraints: The Actual CRM instances are managed by Microsoft itself on their Azure platform and these will be aligned as per the client SLA's with Microsoft.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Vaibhav IT solutions provide email and phone support for all services procured through GCloud Framework. A dedicated account manager and Technical lead will be provided and available inside and outside of core working hours via phone or email. ; Our Account manager and Technical Lead will engage with clients regularly to ensure all the project services are going according to the plan as per the expectations.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: We provide various level of support. It also depends on the level of incident raised. These will be clearly defined in the SLA's agreement.; Each service contract is priced on many variables such as duration, hours per day etc or quantified in other means such as x number of tickets per month.; We are happy to share more detailed information at the point of engagement with a respective client/buyer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Vaibhav IT Solutions, we support and create work environment where everyone is able to do their job to the best of their ability without having to face discrimination, harassment or victimisation. We can assure that our employees will be selected based on their relevant experience without any discriminations.

Pricing

• Price: £450 to £700 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ganeshvalle@vaibhavit.com. Tell them what format you need. It will help if you say what assistive technology you use.