TEKWURX LIMITED

Lansweeper Cloud

Lansweeper enables public sector IT teams to eliminate the manual, time-consuming process of creating a complete and always accurate IT asset inventory. It provides instant and complete visibility across all connected devices, software, and users for optimising IT costs, streamlining system upgrades and patches, and reducing operational overhead.

Features

• Automated IT Asset Discovery: Discovers all devices on your network
• Comprehensive Inventory: Hardware, software, users, configurations in a centralised database
• Software License Management: Monitors software installations to optimise licensing costs
• Network Mapping: Visualise your network topology for better insights
• Reporting: Creates detailed reports on assets, vulnerabilities, and compliance status.
• Patch Management: Identifies missing patches and vulnerabilities across the environment.
• Cloud and On-Premises Support: SaaS or on-premises solution
• Integration: Connects with popular IT service management (ITSM) tools
• Agentless and Agent-Based Scanning: Optional agents for deeper insights.
• Security and Compliance Auditing: Enforce security policies and ensure compliance

Benefits

• Improved IT Visibility: Complete, live view of all IT assets
• Optimises software licensing and hardware usage, reducing unnecessary purchases.
• Enhanced Security: Identifies vulnerabilities and outdated software, helping mitigate risks
• Simplifies audits and ensures adherence to regulatory and industry standards
• Streamlines IT Operations, freeing up IT staff for strategic tasks
• Improves decision-making from insights for planning, budgeting, resource allocation
• Reduced Downtime: Proactively identifies issues before they impact productivity
• Scalability: Grows with your organisation, supporting networks of any size
• User-Friendly Interface means high user adoption rates
• Seamless Integration: Works with existing IT tools, enhancing workflows

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

471710733431013

Contact

Nik Dimmock
+44 203 740 1905
sales@tekwurx.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Connects with IT service management (ITSM) tools like EasyVista, ServiceNow, Jira, and Microsoft Intune.
• Cloud deployment model: Public cloud
• Service constraints: Lansweeper is agentless. However, an Agent must be installed on the target server to access richer asset data.
• System requirements:
  • Modern browser (latest version of Chrome, Edge, or Firefox recommended)
  • Administrator rights on the device to install the Discovery sensor
  • Your system meets the Discovery Hub & Sensor requirements
  • A supported operating system

User support

• Email or online ticketing support: Yes
• Support response times: Lansweeper’s technical support is typically available Monday to Thursday from 08:30–12:00 and 13:00–20:00 CET, and Friday from 08:30–12:00 and 13:00–17:00 CET. Support is provided exclusively via email, with a response time usually within 24 hours on business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Lansweeper provides support for all customers, included in the subscription. The level of support depends on the licensed product: https://www.lansweeper.com/contact/contact-support/#sla; ; Tekwurx will provide a Customer Success Manager for all support levels.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tekwurx offers a range of professional services to assist new customers in setting up and configuring Lansweeper in their environment.; ; New users should start with the Lansweeper Academy, where you can explore available Lansweeper e-learning courses. Each learning path contains courses, questions, links to relevant knowledge base articles, other resources, and the option to start a conversation with other learners and Lansweeper colleagues. https://community.lansweeper.com/t5/academy/ct-p/Training; ; The Lansweeper Academy highlights the new user learning path that takes you through the essentials of working with Lansweeper, from your very first login to building a reliable, connected view of your IT environment.; ; You’ll begin by orienting yourself to the platform, dashboards, and shortcuts. Then, you'll move into visibility and see how Lansweeper discovers assets, builds your inventory, and maps relationships across IT, OT, IoT, and cloud.; ; From there, you’ll learn to analyse and enrich asset data with insights, manage and organize information for a single source of truth, and connect Lansweeper with other tools in your ecosystem. By the end, you’ll be ready to confidently see, understand, and act on your entire technology landscape.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customer can use the tools within the product to export their data.
• End-of-contract process: Lansweeper shall delete the customer's data stored in the Cloud Platform within sixty (60) days following termination. It is the Customer’s obligation to export its data before termination, using the export functionality available in the Cloud Platform during the subscription term.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is accessed by a web browser. Depending on the user's access, the interface is used to administer the platform, initiate and manage scans, view and manage discovered assets, and explore asset data and insights.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: Data API: Integrate Lansweeper with your product using the relevant APIs to import asset data and enhance your product's capabilities.; Platform API: Develop tailored solutions by leveraging the diverse data and insights provided by Lansweeper.; Device Recognition API: Leverage proprietary and unparalleled device identification capabilities in third-party applications.; Flow Builder: Automate workflows by integrating Lansweeper's discovery data into third-party tool sor services, triggering actions, alerts or updates.; ; API documentation: https://developer.lansweeper.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Integrations: Connect with a wide range of IT systems to enrich your asset data and streamline processes; API: Use the open API to connect Lansweeper to any part of your stack.; Workflows and Automation: Automate routine tasks and workflows, reducing manual effort so you can focus on higher-impact work.; Reports and Dashboards: Build bespoke reports and dashboards to visualise risk, benchmark performance and uncover optimisations.

Scaling

• Independence of resources: Lansweeper Cloud is designed to scale with your organisation, supporting large numbers of assets and users. Lansweeper Cloud uses agentless discovery to scan and inventory all IT, IoT, OT, and cloud assets. This approach minimises the impact on system performance and ensures quick, accurate data collection across hybrid environments.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Lansweeper, EasyVista, Barracuda, BMC Helix

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is encrypted across our infrastructure using strong encryption protocols (AES-256)
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Reports and data may be saved in CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Lansweeper offers a 99.5% uptime SLA.
• Approach to resilience: Our platform is hosted in both AWS and Azure. Following the “Shared responsibility model”, they are responsible for protecting the infrastructure that runs all of the services offered in the cloud. Our infrastructure is protected using multiple security mechanisms:; ; Customer asset data is logically separated from other customers' asset data in a multi-tenant environment;; ; Comprehensive logging and monitoring on a 24/7 basis for operational and security-related issues and incidents;; Firewalls to filter network traffic and enforce network segmentation;; A web application firewall (WAF) for content-based dynamic attack blocking;; Backups and high availability and resiliency services are in place to ensure no data is lost
• Outage reporting: Lansweeper provides a public status dashboard: https://status.lansweeper.com/; ; Users can subscribe for updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to our cloud platform by Lansweeper personnel or contractors is based on a least-privileged and need-to-know basis. We regularly conduct user access reviews to ensure appropriate permissions are in place. Access is granted and revoked in accordance with formal access management processes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Lansweeper’s information security program is planned, built, run, and monitored by our Information Security Officer. He is supported by several representatives from the Operations, Development and IT teams.; ; We organise all our security processes and measures in an internal Lansweeper Security Framework, making it easy and transparent to define, implement, monitor, and improve our security processes and controls. The processes are supported by a comprehensive security policy framework. The framework is organized based on industry standards (e.g. NIST CSF, ISO 2700x) and implemented using a risk-based approach.; ; We introduced several organisational structures on different levels to make sure our security program is aligned with Lansweeper’s objectives:; ; Security governance team with stakeholders from the C-level; Operational security team with representatives from the Operations, Development and IT teams; Security champions team with representatives from the Development teams
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A secure SDLC procedure is defined and implemented throughout Lansweeper to ensure that security is incorporated from the inception of a new project and continues throughout the system’s entire life. Responsible personnel review the procedure yearly and acquires appropriate management approval for revised versions created during the review process.; ; Our SDLC procedure contains but is not limited to security in the design phase, SAST, peer reviews, SCA, end-to-end testing, and more.; ; Lansweeper cloud platform uses a trustworthy identity provider (Auth0) that ensures a secure and state-of-the-art authentication of your asset data. Authentication requests are protected by strong password settings.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Lansweeper constantly strives to reduce the severity and frequency of vulnerabilities in our software and infrastructure. To this end, we have a multi-faceted and continually evolving approach to vulnerability management that utilises automated and manual processes across our software and infrastructure to detect vulnerabilities in production:; ; Quarterly vulnerability scans on our software and infrastructure; Bug bounty program; Responsible disclosure policy; Penetration testing in QA team; We centralise and track vulnerabilities we identify using our internal ticketing systems in Jira to have a ‘single pane of glass.’; ; We have a vulnerability response process with an internal SLA to mitigate vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Lansweeper is hosted in AWS and Azure. Under the “Shared responsibility model,” they are responsible for protecting the infrastructure that powers all cloud services. Our infrastructure is protected using multiple security mechanisms:; ; Customer asset data is logically separated from other customers’ data in a multi-tenant environment.; Comprehensive logging and monitoring on a 24/7 basis for operational and security-related issues and incidents.; Firewalls to filter network traffic and enforce network segmentation.; A web application firewall (WAF) for content-based dynamic attack blocking.; Backups, high availability and resiliency services are in place.; A disaster recovery plan is in place and reviewed annually.
• Incident management type: Supplier-defined controls
• Incident management approach: Lansweeper manages the data of over 20,000 companies worldwide, and with this responsibility, we are committed to providing our customers with the highest standards of security.; ; Interested parties can request access to incident and security plicies here: https://www.lansweeper.com/about/trust/security/; ; We centralise and track vulnerabilities we identify using our internal ticketing systems in Jira to have a ‘single pane of glass.’; ; We have a vulnerability response process with an internal SLA to mitigate vulnerabilities within a specific timeframe. This timeframe is based on the CVSS score.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Start your 14-day free trial to see how Lansweeper helps you gain complete visibility of your IT and OT environment. In just a few minutes, you’ll be able to create an account, set up your first site, and begin discovering assets across your network.
• Link to free trial: https://eu.lansweeper.com/try.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 20b11a27-f6fe-4761-bc64-cca8b0888d47
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.