Lucid Support Services Ltd

Microsoft Access Database Support, Migration & Adoption of Cloud Technology

Microsoft Access technical support to maintain or migrate legacy Access applications. Offering onsite technical support and service desk solutions tailored specifically to support users with legacy applications in the adaption of cloud technology. Specialising in supporting Microsoft Access-based applications to streamline user support and consulting on cloud adaption to 365.

Features

• MS Access Service Desk for End User Support
• Data Integrity & Audit
• Upgrade support to the latest MS Access version
• Upgrades to Cloud based applications Dynamics 365
• Access application support, development and maintaince
• Data migration to Azure SQL database
• Database identification and readiness assessment for migration
• Consultants experienced in working at OFFICIAL, SECRET, TOP SECRET levels

Benefits

• Fully customisable flexible tailored services
• In-depth consultation to understand End User requirement
• Service Desk application to align with specific workflows.
• Streamlined processes for rapid issue resolution
• Eliminate compliance and security risks caused by MS Access
• Seamless data migration to Azure SQL
• Eliminate risk of data leakage from Access databases

£500 to £1,100 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GDS@lucid-support.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

471857696980828

Contact

Daniel Loud
01908 690000
GDS@lucid-support.com

Planning

• Planning service: Yes
• How the planning service works: We work in cohesion with you to fully understand the project, its objectives, and the scope of work to be delivered. This includes identifying key stakeholders, including client representatives, internal teams, and third-party vendors involved in the project. ; We conduct a kick-off meeting with all stakeholders to set expectations, clarify roles, and establish project communication channels. ; We review the project scope, objectives, timeline, and deliverables with the team to ensure a shared understanding. ; Our technicians collaborate with the client's business and technical teams to gather detailed project requirements. ; We analyse and document requirements, ensuring they are clear, concise, and measurable. ; This all leads to the production of a project plan to carry out the service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: On an ongoing basis, us and our technicians will share knowledge and techniques with internal BAU staff as part of a knowledge transfer commitment. In addition, we provide structured custom training packages to accommodate specific customer requirements. Lucid have teams of technical trainers consisting of lead training designers for strategy, design and deployment of training services and hands on user or class room trainers to deliver physical training, supported by a training coordinator to assist with scheduling sessions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide Cloud Migration services to help the buyer set up or move between cloud hosting or cloud software services. Lucid provide the required expertise to define, design and deliver a migration strategy and technical plan to migrate to or between cloud services. Lucid work with our customers to map out and set up a migration plan for any particular project outcome and provide the necessary technical expertise based on SFIA day rate to set the strategy and to work along side the client providing advice based on our experience of the most achievable way to migrate to the cloud, avoiding technical doubt and successfully digitally transforming services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in setting the required performance standards and quality assurance measurements required to deliver a service. Lucid's QMS is ISO9001 and 27001 compliant.; Depending on the requirements of your organisation, we undertake QA and performance testing as appropriate to the project. For a given program of work, our Statements or Work define the quality assurance and the associated acceptance criteria for the deliverables and outcomes. These are typically agreed with the customer depending on the nature of the scope. Performance testing is also defined as part of the Statement of Work, where we agree with the customer what the measures should be, how these are validated and the dependencies.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support our clients cloud services by providing experienced and dedicated technical specialists in infrastructure and platform service monitoring, maintenance and support whom can be made available to our clients fault investigation and resolution requirements on a SFIA day rate basis.

Service scope

• Service constraints: Lucid operate in normal service hours 8:30 hours to 17:30 hours, any services outside normal hours or weekends should be agreed with the clients at additional cost as per SFIA rate card for specific expertise. All client’s travels request other than from assigned location of the assignment are chargeable based on the agreed terms and conditions/T&S policy. Clients will be expected to transfer and hold any Security Clearance status from any of Lucid's appointed consultants if necessary.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hour SLA as standard Monday - Friday 8:30am-5:30pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Technical specialist certified in MS Access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 29 March 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Lucid are holders of the Social Value Accreditation Mark (Bronze) and are one of the first SME IT Recruitment and IT Project delivery business in the UK to secure this status. As leaders in sustainability and social responsibility, we have gained extensive experience on how to integrate sustainable practices and social impact considerations into all projects. Our expertise in environmental sustainability and corporate social responsibility helps to create a project that aligns with your values and contributes to a positive social impact. ; We are committed to achieving Net Zero emissions by YE March 2027, outlined within our Carbon Reduction Plan published on our website. Our dedicated Social Value Champions monitor and maintain our progress towards this and regularly train our staff to ensure compliance. For example, we have financial rewards for car sharing and public transport use, an electric car scheme, we encourage remote interviews, meetings and flexible working as well as local recruitment, monitoring low power usage and recycling, etc. To support this, for every £100,000 of Lucid’s Public Sector turnover, we commit £1,000 towards social value initiatives which includes environmental benefits. Similarly, in line with annual turnover we sponsor the planting of new trees annually in the National Forest and pledge to increase our contributions by 20% annually, supporting local wildlife habitats, sustainability and reducing our carbon footprint.; Our ISO 14001 certification underpins our commitment to protect and improve the environment and requires regular audits to ensure compliance. We pledge to make mindful, ecologically based decisions every day, which positively impact our environment and business. We encourage our suppliers, customers and wider workforce to aim towards similar strategic goals and we conduct annual environmental impact assessments to ensure our actions are driving positive environmental results, including our supply chain.

  Equal opportunity

  Our people are the heart of our business. Our ED&I policy ensures that nobody receives less favourable treatment, adhering to our values, Honesty, Integrity and Pragmatism. We work cohesively to bridge the digital skills gap while promoting inclusivity in the tech industry. ; ; We pledge to increase underrepresented groups in our workforce by 10% by 2025. Our recruitment process is designed to provide equal opportunity, heightened by our Disability Confident Bronze certification and ongoing accessibility measures. We advertise broadly and promote our equal opportunity commitment, our skilled recruitment consultants undergo mandatory annual ED&I training and adapt processes as necessary. Our CRM system automatically shortlists those who have the minimum skills and declare disabilities/health conditions, as well as automatically sending accessibility information.; ; We were awarded with the Bronze Social Value Quality Mark® certification, which is maintained through various practises such as inclusive training, workshops, policies, flexible working, family friendly policies, volunteering, charity donations and procurement in low socio-economic areas. Our Social Value Champions drive our commitments and associated goals, additionally, for every £100,000 of turnover we commit £1,000 towards local initiatives such as community training, equipment and experience.; ; Internal upskilling is available to our complete workforce, tailored to ED&I requirements. We offer apprenticeship programmes, training schemes, industry events and qualifications, as well as working with local colleges, mature entrants and young offenders, to source, train and upskill. We are in discussions with Job Centre Plus and the Working Families charity, to enhance the diversity of our talent pool. Our workforce includes senior graduates, ex-forces and returners-to-work, we also engage with Forces Employment, Veterans Foundation and SSAF and are a member of the Armed Forces Covenant. ; ; We monitor and report on ED&I statistics, which is replicated throughout individual contracts to ensure our actions are having a measurable impact.

  Wellbeing

  Lucid are fully committed to the Health, Safety and Wellbeing of our staff, contractors and clients. We adhere to all relevant Health and Safety (H&S) regulations and understand our duties and responsibilities to everyone around us. Our Social Value accreditation, ‘SVM1’, pledges to maintain a happy and healthy working environment for everyone, which our nominated Social Value Champions monitor and maintain. Our workforce can access 24/7 dedicated support and scheduled 1-2-1’s, regular wellbeing training, mental health first aiders, quarterly wellbeing surveys and workshops, therapies and team activities, free financial advice, whistleblowing hotline, etc.; ; Our H&S representatives oversee total compliance and everyday processes, including recording and rectifying risks or incidents in line with our accessible, clear and concise H&S policy. This policy defines everyone’s roles and responsibilities and the consequences of negligence, it is also included within each employment contract. We maintain our Employers' Liability Insurance, currently £10m, which covers our workforce against accidents and ill health.; ; Our H&S representatives keep up to date with any changes in HSE legalisation and implement amendments. We routinely evaluate risks and hazards through risk assessments, control measures and appropriate training, which we will facilitate for contractors through onboarding processes. Training is mandated and updated regularly, to ensure ongoing diligence and personal responsibility. ; ; Each individual, client and site are unique, therefore we adapt all H&S provisions (including training) to specific needs. During our regular 1-2-1’s with contractors and stakeholders, we will ensure that H&S policies are being adhered to and that wellbeing of staff is being appropriately managed. If risks are discovered, staff, contractors and clients are immediately informed and advised of appropriate actions to protect themselves and others. If there is a risk of imminent danger, we have strict procedures to follow which are included within our mandatory training.

Pricing

• Price: £500 to £1,100 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GDS@lucid-support.com. Tell them what format you need. It will help if you say what assistive technology you use.