NEUHEALTH DIGITAL LTD

Neu Platform

Neu Platform empowers clinicians to deliver superior care for Parkinson’s disease and dementia patients. Through medical device remote monitoring via smartphones, teams gain objective insights for proactive clinical decisions and capacity management, ensuring better outcomes. Patients receive support and empowerment, while population health data optimizes clinical services.

Features

• Remote data monitoring of digital motor, non-motor and cognitive symptoms
• Real-time reporting of data to patients and clinicians supporting management
• Medication management through real-time tracking, reminders, and adherence optimisation
• Facilitation of proactive management by identification of future clinical risk
• Generation of objective scores comparable to standard clinical assessment tools
• Tailored educational resources empowering patients to better manage themselves
• Decision support based on patient data and responsiveness over time
• Service resource optimisation based on remotely captured population data
• Data analytics providing clinically meaningful metrics relevant to patient care
• Visualisations for easy data interpretation by clinicians on a dashboard

Benefits

• Improve patient experience of living with a neurology condition
• Improve clinician experience of managing neurology conditions
• Improve patient quality of life
• Improve patient care management
• Improve consultation efficiency
• Identify patients suitable for remote clinics and Patient Initiated Follow-Ups
• Identify patients at risk of hospital admissions, enabling targeted interventions
• Reduce backlogs in clinics and therapies
• Avoid unnecessary patient journeys to the hospital
• Avoid unnecessary clinical and professional carer journeys

£10,000.00 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lorna.sharpe@neu.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472335734712828

Contact

Lorna Sharpe
07761070827
lorna.sharpe@neu.health

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Clinicians need access to the public internet, while patients require a smartphone (iOS or Android) and a dependable home internet connection.
• System requirements:
  • Patient mobile application: Android 7+ or iOS 15+
  • Patient mobile device: Tri-axial accelerometer, gyroscope, microphone, speakers
  • Patient mobile device: IPS touch screen, minimum 60Hz refresh rate
  • Clinician dashboard: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge
  • Dashboard device: Desktop or laptop
  • Dashboard resolution: Minimum 1366x768
  • Dashboard OS: Windows 10+ 2GBRAM or MacOS 11+ 4GBRAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Clinicians can contact our support team for assistance with the platform.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The onboarding process offers both online remote and optional onsite training. Clear instructions for platform use are provided for both clinicians and patients. Users can reach our helpdesk via email or telephone.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customer can export patient data from the clinician dashboard's patient profile page as a PDF. This allows them to retain crucial information for their records or transfer it to another system seamlessly. Additionally, our support team is available to assist users with any data extraction needs, ensuring a smooth transition process.
• End-of-contract process: At the end of the contract, the customer exports the patient profile from the clinician dashboard. This is included within the price of the contract. Integration into the customer’s internal system (e.g., Electronic Health Record) is an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application is to be installed on patients’ own smartphones and the web clinician dashboard is to be accessed on a laptop and desktop. They are different applications with separate user groups within the same platform.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The clinicians can access a clinician dashboard via a web browser. This dashboard, a web application, is designed to display patient data collected from the mobile app. It allows clinical staff oversee the patient's condition with valuable insights into the patient's progress.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: The clinician dashboard and mobile app has been tested against screen reader assistive technologies.
• API: No
• Customisation available: No

Scaling

• Independence of resources: We ensure users aren't impacted by demand through robust scalability measures. Our infrastructure is designed to dynamically allocate resources based on demand, preventing performance degradation during peak usage. Additionally, we employ load balancing techniques to distribute traffic evenly across servers, ensuring smooth service delivery. Continuous monitoring allows us to detect and address any potential bottlenecks proactively. Moreover, we implement capacity planning strategies to anticipate future demand spikes and scale resources accordingly. Overall, our approach prioritises uninterrupted user experience, regardless of the demand placed on our service by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Statistics on user engagement:; - Number of added users; - Number of signed up users; - Number of tests complete; - Number of places available

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: For clinicians, they can export patient data from the clinician dashboard's patient profile page as a PDF. This allows them to retain crucial information for their records or transfer it to another system seamlessly. Additionally, our support team is available to assist users with any data extraction needs, ensuring a smooth transition process.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive to ensure a high level of availability for our services. Our objective is to minimise downtime and maximise uptime, providing uninterrupted access to our services.; ; We work closely with affected customers to address issues promptly. Our customer support team is readily available to assist users, ensuring transparent communication and timely issue resolution.
• Approach to resilience: Our service is designed with resilience in mind, leveraging the robust infrastructure provided by AWS (Amazon Web Services).; ; Within the AWS environment, we utilise a combination of redundant systems, failover mechanisms, and load balancing techniques to mitigate the impact of potential hardware failures or network issues. This includes redundant power supplies, network connections, and storage systems to minimise the risk of service disruptions.; ; Furthermore, we implement distributed architecture to distribute traffic evenly and prevent bottlenecks, ensuring responsive performance even during peak usage periods.
• Outage reporting: Our service reports outages through email notifications.; ; Users are alerted via email in the event of any disruptions or incidents. These notifications are sent as soon as possible, ensuring timely communication and transparency about the situation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Patients accessing the mobile application authenticate using their phone number, receiving a one-time password (OTP) for verification.; ; Clinicians accessing the web clinician dashboard authenticate using their work email address and password.
• Access restrictions in management interfaces and support channels: Access to management interfaces is tightly controlled to maintain security. We use AWS Single Sign-On (SSO) with Role-Based Access Control (RBAC) to manage access permissions. The principle of least privilege is enforced, granting users only the minimum permissions necessary for their roles. IAM (Identity and Access Management) roles are assigned based on job responsibilities, ensuring appropriate access levels. Additionally, access to support channels is limited to authorised personnel, further enhancing security.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT
  • ISO13485:2016

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: As part of Neu Health’s ISO13485:2016 certified QMS we have security documentation including, but not limited to the following: Data Security and Protection, Cyber Security, Business Continuity, Threat Modelling, Incident Management, Secure Software Development, Backups, Software Verification and Validation and Penetration Testing.; ; The QMS undergoes regular management review by the Senior Management Team, including CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes use version control tools like GitHub, ensuring transparent tracking of codebase alterations. Infrastructure as code (IaC), facilitated by tools such as Terraform, enables programmable provisioning and management of our infrastructure, guaranteeing consistency and repeatability. All changes undergo a rigorous peer review process to maintain quality and integrity. This approach promotes resilience and efficiency within our operations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process involves proactive threat assessment through regular threat modelling sessions. We prioritise security patches based on severity and deploy them swiftly, with immediate action for actively exploited vulnerabilities. Automatic dependency updates streamline the integration of security patches. Commitment includes timely updates for all components, ensuring comprehensive protection. Automation facilitates rapid and consistent application of security updates across our infrastructure, enhancing resilience. Continuous monitoring and automated asset management further bolster our defence against evolving threats, providing assurance of our dedication to security and mitigating risks effectively.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes swiftly identify potential compromises through automated data collection and analysis. We respond promptly and decisively to incidents, taking appropriate action to mitigate risks and safeguard our environment and data. Audit information on data access and authentication is stored with a defined retention period. Automated alerts have been set up to ensure timely detection and response to suspicious activities. Combining advanced technologies with intuitive threat analysis, we maintain a proactive stance against attacks, misuse, and malfunction, underscoring our dedication to security and integrity, and the protection of our clients' data.
• Incident management type: Supplier-defined controls
• Incident management approach: Neu Health has and follows an Incident Reporting and Management Procedure as part of an ISO13485:2016 certified QMS. Any incidents identified are handled accordingly and recorded in an Incident Log. The Senior Management Team, including CEO is involved throughout. Incidents are reported internally via the Incident Log. External reports will be drafted on a case-by-case basis as and where appropriate.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By providing remote care for People with Parkinson’s using Software as a Medical Device Neu Health can support the NHS in meeting net zero goals. The remote care reduces emissions associated with travel for patients and for clinical teams. ; Neu Health’s impact on CO2 emissions has been independently calculated by Health Tech Enterprise (HTE). HTE evaluated the potential CO2 equivalents from journeys made by patients and healthcare professionals while also taking into account the carbon footprint of the innovation itself. An extensive decision analytical model was built to compare the CO2 emissions of current care with the CO2 emissions of care using the innovation. ; The CO2 emissions analysis showed statistically significant carbon savings delivered primarily via a reduction in unnecessary journeys that would be potentially achievable through adoption of the Neu Health platform.

  Covid-19 recovery

  By facilitating effective remote care – Neu Health can support shielding individuals and recovery of clinical settings and resources. ; ; Clinicians are able to see patient data to support patients unable to travel to the hospital via telephone clinic. By using data to monitor patients continuously clinics can be more efficient – with recent service evaluation data showing time saved in a clinic setting. These efficiency improvements will help reduce outpatient clinic waiting lists.

  Tackling economic inequality

  Living with a neurodegenerative condition is expensive. Parkinson UK's found that People with Parkinson’s (PwP) and their families in the UK are on average £16,582 worse off per year as they have higher health and social care costs, lose income due to retiring early or reducing their hours, and lose out on state benefits.; ; Neu Health can be used by patient from home/remotely on their own smartphone and sends relevant data straight to their clinical team. It supports the NHS Core20PLUS5 approach by overcoming access to care barriers for patients who are unable to travel to neurology specialist centres for income circumstances.; ; It helps people to manage their condition more effectively, helping them and their families to maintain their income.

  Equal opportunity

  Currently there are significant shortages of GPs, neurology specialist nurses and neurologists in the UK. As a result, in large parts of the country, particularly rural areas, it is difficult to access appropriate neurological care. Furthermore, populations are aging faster in rural rather than urban communities in the UK. Therefore in these areas where specialist care is already less accessible, demand is increasing for neurodegenerative services, driving further health inequalities. This is compounded by increasing travel costs meaning that health outcomes are particularly challenging for older people, on lower incomes, in rural areas. Neu Health digital remote monitoring and care management solutions will increase accessibility and improve condition management for people with neurological conditions across a wider geography.

  Wellbeing

  Neu Health can be used to improve the day-to-day management of neurological conditions to improve quality of life from home. ; ; Through active engagement with the technology and access to educational materials – focus group patients demonstrated a 10% increase in Quality of Life measures over a 6-week period. ; ; More proactive care will improve patient experience, quality of life and outcomes, through:; •Co-production of medical care with the whole clinical team through objective, and shared measures; •Improved medication management: Clinicians and patients will have greater insight into their progression and response to medication, allowing them to better manage their medication. ; •Reassurance, education & actions: The technology helps patients adhere to the management best practices, supporting with medication reminders, education and monitoring.; •Less travel and better access: The remote monitoring enables clinicians to monitor patient progression from the comfort of their own home, and reducing the amount of travel required to and from the hospital.; •Earlier identification of needs: With improved, objective information across the complex and varied Parkinson’s motor, cognitive and other symptoms, clinicians can identify and address patient needs earlier.

Pricing

• Price: £10,000.00 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lorna.sharpe@neu.health. Tell them what format you need. It will help if you say what assistive technology you use.