MASTEK SYSTEMS COMPANY LTD

Warehouse 360

Warehouse 360 is a mobility system which works in conjunction with Oracle Cloud SCM to provide 360° visibility of the warehouse and shop-floor transactions and prepare for real-time situations including changes in orders, emergency shipments, stock movements within the warehouse, decrease and increase in inventory - all on the go.

Features

• Inventory Inbound Transactions - Stock on Hand; Receiving & Put-Away
• Warehousing - Sub-Inventory Transfers; Miscellaneous Transactions & PAR count
• Outbound Transactions - Picking & Shipping
• Manufacturing Transactions • Operation Completion • Material issue
• Label / Barcode printing

Benefits

• Tightly integrated with Oracle Supply Chain
• Compatible with any mobile device
• Real time insights to the inventory operations & stock
• Supports Offline capabilities for remote areas of operations
• Supports labelling with multiple barcode types

£5 a person a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kelvin.worley@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472346049906878

Contact

Kelvin Worley
07714521628
kelvin.worley@mastek.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Warehouse 360 is equipped with in-built integrations for Oracle ERP facilitating easy data transfer without any manual intervention.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Warehouse 360 is built on Oracle PaaS and any applicable upgrades etc will be scheduled in accordance with the Oracle Software as a Service updates
• System requirements:
  • Oracle Platform as a Service (PaaS)
  • Android based devices for the mobile application

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Severity 1 - Showstopper, not able to continue business. No work-around or manual process available. ; Response Time: 1 Business Hour. ; ; Severity 2 – Technical defect/bug. Error impacting business, but business can continue with minimal work around ; Response Time: 4 Business Hours; ; Severity3 – Medium - Technical defect/bug. Error not impacting business, as work around is available for the same ; Response Time: 16 Business Hours; ; Severity 4 - Cosmetic/Component Failure Malfunction causing virtually no impact on Client’s ability to operate significant business processes or production.; Response Time: 24 Business Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Software support levels are in accordance with support times outlined above with the solution upgrades being governed by the Oracle PaaS updates.; On-site support in respect of consultancy and training can be provided based on the standard daily rates on a time & material basis or on a fixed price/fixed scope basis
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Both on-site and off-site training can be provided, dependant on Customer requirements/preferences,. Training is supported by documentation and additionally Video Training can be provided
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Services can be provided to extract the required at the end of the contract period.
• End-of-contract process: At the end of the contract access to the solution will be restricted. Arrangements can be made for enquiry only access at an additional charge and data extraction can be supported, also at an additional charge

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Designed for use on mobile devices
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: We can provide customisations to Warehouse 360 where they are needed in order to support business requirements. This could be in the form of enhancements to the existing process or the addition of a sub-process to an existing process.

Scaling

• Independence of resources: As data is stored on the Oracle Cloud, Oracle policies ensure users are not affected by the demand other users are placing on your service.

Analytics

• Service usage metrics: Yes
• Metrics types: The data will be stored on Oracle servers and the data extraction and removal criteria will be the standard policy followed by Oracle globally. Oracle provides numerous tools and techniques to retrieve data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The data will be stored on Oracle servers and the data extraction and removal criteria will be the standard policy followed by Oracle globally. Oracle provides numerous tools and techniques to retrieve data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: See Oracle standard hosting procedures document
• Approach to resilience: See Oracle standard hosting procedures document
• Outage reporting: See Oracle standard hosting procedures document

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to Oracle Cloud systems is controlled by restricting access to only authorized personnel. Oracle enforces strong password policies on infrastructure components and cloud management systems used to operate the Oracle Cloud environment. This includes requiring a minimum password length, password complexity, and regular password changes. Strong passwords or multi-factor authentication are used throughout the infrastructure to reduce the risk of intruders gaining access through exploitation of user accounts.; System access controls include system authentication, authorization, access approval, provisioning, and revocation for employees and any other Oracle-defined 'users'. Customer is responsible for all End User administration within the program.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: WRG Certification Organization India
• ISO/IEC 27001 accreditation date: 13/01/2017
• What the ISO/IEC 27001 doesn’t cover: Design, Developement and Implementation of software, Consulting services and solution of IT is covered under ISO/IEC 27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Mastek is certified with ISO 9001-2008 and ISO 27001-2013. Oracle is certified with following external Quality Assurance & Accreditation Oracle Corporation UK Ltd is certified with ISO/IEC 27001-2005 Oracle Corporation UK Ltd is certified with ES BN ISO 9001-2008

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Mastek has considerable experience in supporting clients during the change journey. We are confident that we can deliver a successful technical implementation, but without a correctly executed business change strategy the project outcome could be below expectations. In the absence of a structured business change strategy, supported by an appropriate communication strategy, it is possible that an excellent technical implementation will be judge a failure by the client’s staff who use the new system on a daily basis.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Implementing a vulnerability management process is all about managing risk. Vulnerability management is the process in which vulnerabilities in IT are identified and the risks of these vulnerabilities are evaluated. This evaluation lead correcting the vulnerabilities and removing the risk or a formal risk acceptance by the management of an organization (e.g. in case the impact of an attack would be low or the cost of correction does not outweigh possible damages to the organization)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Mastek may monitor equipment, systems and network traffic at any time, as per Mastek's Audit Policy. Mastek may monitor messages without prior notice. Mastek is not obliged to monitor email messages
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This Incident management policy mandates that any individual who suspects that a theft, breach or exposure of protected data or sensitive data has occurred must immediately provide a description of what occurred via e-mail to support@mastek.com, This address is monitored by the Mastek Information Security Administrator. This team will investigate all reported thefts, data breaches and exposures to confirm if a theft has occurred. If a theft, breach or exposure has occurred, the Information Security Administrator will follow the appropriate procedure in place.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  For every opportunity we deliver in G-Cloud, we will identify opportunities to provide environmental benefits (MAC4.1), and influence environmental protection and improvement, (MAC4.2).; Mastek understands the importance of being an environmentally sustainable business entity. We have a board-approved Carbon Reduction Plan for Net-Zero emissions by 2035, a programme of reduction activities that will ripple down through all our contracts. We work with Carbon Footprint, who help us to monitor and report on our carbon reduction reports. In 2023 we achieved Carbon neutral through offsetting climate-damaging carbon emissions. We have a Global board who communicate internally and externally to encourage more environmentally sustainable working practices, and we have demonstrated compliance through achieving ESOS and ISO 14001 certification. We have committed to designing Science Based Initiative Targets by Oct 24. ; We align to the UN Sustainable Goals to mitigate and adapt to climate change, improve clean air and water, minimise waste, utilise natural resources, sustainability and efficiency, enhance biosecurity, enhance the natural environment.; Our partner, GoCodeGreen will work with us on GCloud projects to identify carbon savings in software development and implementation and also to support training through their academy on green technology; ; Our Carbon Reduction Plan is reinforced by KPIs, of which we will deliver the following with G-Cloud:; • Engagement with customers, supply chain partners to influence environmental performance of supply chain, supporting them to measure scope 3 emissions; • Reduce employees’ travel emissions by 20% from baseline; • Reduce energy consumption/ use only green energy to bring to 100% renewable energy by 2030; • Effective recycling of technology equipment – donating up to 20 hardware units every year of the contract ; • Changing Behaviours Campaign for all staff to raise awareness and improve personal carbon emissions through quarterly webinars and updates

  Covid-19 recovery

  Mastek is committed to positively impacting individuals and communities. We created a social value action plan targeting unemployment and negative wellbeing effects that we will apply to those working on this contract. ; Employment Creation, Re-training and Return to Work Opportunities ; Performing demographic analysis, we understand the under 30s, and over 50s were adversely affected by COVID-19. As part of our recruitment strategy, we work with 50+ recruitment agencies targeting these groups and apply recruitment for GCloud 14 services to support this initiative.; As part of the 5% Club, we ensure a minimum of 5% of our workforce are on graduate schemes/apprenticeships or certified training programmes; currently, we are at 11%. We support Coders Guild and other local educational programmes to up-skill young people, removing barriers to participation in learning. We work with Restless 50 recruitment agencies to help over 50’s into work.; Improving Workplace Conditions to Support COVID-19 Recovery; We have successfully supported all our workforce who suffered from COVID-19. In reaction to physical and mental impacts, we introduced “Work Ways”, enhancing our previous flexible working initiative, empowering our people to balance work-life and enabling COVID-19 sufferers to return to work. This is also available to those returning from maternity and sabbaticals. This support, alongside wellbeing sessions, will be available to all involved in this framework. ; We introduced a booking system to ensure social distancing and desk booking. Where appropriate, we offer flexible hours and locations. The expansion of our secure infrastructure ensures services will not be negatively impacted where remote working is applicable. Currently, over 80% of our workforce works from home, showing the integrity of our infrastructure

  Tackling economic inequality

  For every G-Cloud opportunity we deliver, depending on time and suitability, we will leverage our 18-Month, level 4 Digital Skills Programme Academy. This is our unique solution to Tackling Economic Inequality and creating employment and training opportunities. Modules are customised with buyers and are bespoke to project needs. The benefits include cost-effective resources and a pool of trained project staff. We target applicants from underrepresented groups who would not usually access careers within digital technology, such as ex-offenders, women returners, those without a degree or from low socio-economic backgrounds. It addresses the barriers to accessing roles and training within the industry, contributes to social mobility, and encourages participation from under-represented groups promoting equal opportunity. The methodology is blended learning, combining online virtual sessions and on-job experiences, coaching and mentoring. ; Mastek has launched a women return to work campaign, ReShine; the focus; on supporting an easy transition into the second innings of careers. We have developed breaking barriers – both these initiatives support women in technology. ; We work with The Ability People to address barriers for those with disabilities entering and remaining within the workforce, and work with Auticon and Employ Autism providing work placements and work experience for those who are neurodiverse. We are disability confident employers. In addition for our GCloud assignments we:; • Are signatories of the Armed Services Covenant, we will support veteran’s career events and work placements. ; • Are STEM ambassadors and support schools with reaching their Gatsby Targets – through careers fairs, assembly talks and work experience. ; • engage with colleges, universities and community groups providing support to access jobs within the sector – including mentoring and paid work experience. ; • provide level 7 Apprenticeships/Graduate programmes, delivering project capabilities. We ensure schemes exceed 5% of the workforce our 5% Club commitment

  Equal opportunity

  Mastek will leverage our global equal opportunities initiatives to support the delivery of our GCloud services. We are an equal opportunities employer, positively targeting diversity and inequality in employment, skills and pay as core to our growth plan. We have: Integrated our Social Value and CSR policies with diversity and equal opportunities as a central tenant; benchmarked by external experts. ; We have a DEI council with global targets, actively addressing inequality, measuring progress, reporting at board level. We have inclusive and accessible recruitment; have expanded recruitment channels providing parity of opportunities for disadvantaged, BAME, LGBTQ, Women in Tech, Code First Girls, and disabilities. We ensure staff are disability aware by running workshops with The Disability People to raise awareness and create an inclusive environment. ; We monitor the diversity spread of job applicants across roles by introducing a recruitment monitoring control form and database. Our pay structure framework ensures fairness/lawfulness, addressing the gender pay gap. We benchmarked pay and rewards against the market, consulting with Willis Tower Watson. ; We challenge the issues perpetuating the imbalance of women in Tech. We are STEM ambassadors, have an Internal Leadership Development Programme for Women, promote International Women's Day with a month of roundtable events, and have assessed job advertisements to make them more attractive to women (flexible working, compressed hours, what works for them with family commitments). Women panellists are used in our promotion interviews.; We conduct quarterly audits of our GCloud Supply Chain to minimise the likelihood of inequality occurring in our partner’s businesses and use Alturna to carry out annual supply chain audits. Mastek has published its modern slavery statement and designed mandatory training for all staff and suppliers.

  Wellbeing

  Mastek knows the impact of poor mental and physical health on society, the economy, and internally. We support our staff's physical, emotional and mental health and work to create a positive and supportive workplace culture and cascade our commitments to influence our supply chain partners in our GCloud engagements. Our approach is aligned/benchmarked against the Mental Health at Work six standards of commitment and Mind’s Thriving at Work recommendations. ; For each project within the G-Cloud framework, we will: ; • Design and communicate our Physical and Mental Health at Work action plan to all involved with each GCloud project, including engagement with wider stakeholders; • Prioritise well-being/assess risks of work-related stress in our GCloud engagements (recent WFH surveys/juggling work/parenting). With Silver Oak Health, we offer Employee Well-being/Assistance programme options, including 24/7 access to a dedicated helpline/online/face-to-face counselling; • Ensure inclusive and accessible recruitment practices, development practices and retention-focused activities for our GCloud assignments; • Ensure our GCloud delivery partners can demonstrate commitment to the policy outcome and have signed the Mental Health at Work Commitment. We will monitor and report on progress.; • Create a GCloud related programme of events to raise awareness of wellbeing and mental health issues – such as male cancers and Movember – fundraising and educating all involved in the project. These events will be timetabled and communicated through a web portal, and all encouraged to take part; • Offer one fully paid volunteering day annually per employee deployed on GCloud assignments to support local charities – these can be built into mental health awareness or fundraising. ; • We will provide training for mental health first aiders across the scope of GCloud projects and host time to talk events and webinars (open to the entire ecosystem) on health and wellbeing

Pricing

• Price: £5 a person a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kelvin.worley@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.