VideoCentric Ltd

Zoom Interoperability Gateway - H.323/SIP Room Connector.

Cloud Room Connector (CRC) Gateway for Zoom seamlessly integrates SIP and H.323 video room systems, connecting people in meetings across board rooms, conference rooms, and huddle spaces. Provided by certified provider Zoom & accredited reseller VideoCentric.

Features

• Native calling experience for SIP/H.323 users
• Connect standards-based systems with Zoom Cloud
• Zoom Rooms
• HD video & content sharing
• Automatic burst capacity
• Secure call & media encryption
• Connectivity with Zoom Cloud
• One Touch Dial - single "click to join" meeting

Benefits

• Operated & supported on your behalf
• Familiar outlook scheduling workflow
• Operated within secure & resilient Zoom Cloud
• Protect existing video investments
• Enables smooth migration to cloud without service disruption
• Get everyone into the same meeting, whatever device they use

£396 to £399 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.shimell@videocentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472398870224382

Contact

David Shimell
01182142300
david.shimell@videocentric.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Concurrency limitations within port plans
• System requirements:
  • SIP
  • H323
  • Webex
  • Microsoft Teams

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1hour Monday - Friday 9am -5pm; 4 hours outside these times
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Bronze, Gold and Platinum
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remote training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We inform the service provider.
• End-of-contract process: CRC ports are removed and non accessible at the end of the contract.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: If a port based plan is subscribed to then total concurrent capacity needs to be adhered to.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: PexIP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Refer to Google polices
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: They are unable to
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: This service is on Zoom Cloud and enabled by Zoom Inc.
• Data protection within supplier network: Other
• Other protection within supplier network: It doesn't touch our network

Availability and resilience

• Guaranteed availability: 24x7 for the CRC Services. Our support SLA is Mon-Fri 9-5
• Approach to resilience: Refer to Zoom policies
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: CRC licence is applied to the business Zoom Account.
• Access restrictions in management interfaces and support channels: Password control
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Zoom Inc.'s Accredition body
• ISO/IEC 27001 accreditation date: Not defined
• What the ISO/IEC 27001 doesn’t cover: VideoCentric
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyber Essentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Inhouse database
• Vulnerability management type: Undisclosed
• Vulnerability management approach: A variety of alerts
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Inhouse management of support system
• Incident management type: Undisclosed
• Incident management approach: Red alert when ticket is raised. Open issues visible to support team and account manager thereafter until closure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  by promoting video conferencing over face to face meetings to reduce travel.

  Covid-19 recovery

  by promoting video conferencing over face to face meetings to reduce the spread of germs.

  Tackling economic inequality

  Video conferencing is not bound by geography, economics or financial restraints.

  Equal opportunity

  Video conferencing is not bound by sex, race or religious beliefs

  Wellbeing

  Their work life balance is improved by video conferencing, hybrid working environments help to reduce stress.

Pricing

• Price: £396 to £399 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Everything will be available but for a limited time period which is normally 30days

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.shimell@videocentric.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.