EFICODE UK LIMITED

Trello

Trello lets you work more collaboratively and get more done. Trello’s boards, lists, and cards enable you to organize and prioritize your projects in a fun, flexible, and rewarding way.lo lets you work more collaboratively and get more done.

Features

• Work with any team
• Information at a glance
• Seamless collaboration
• Always in sync
• Turn Trello boards into living applications with Power-Ups
• Integrate with Jira, Confluence & Bitbucket

Benefits

• See the big picture, or full details, on one board
• Everyone knows the status of tasks
• Infinitely flexible setup means Trello works the way you do
• Communicate where the work is getting done
• keeps connected to all of the teams in your life
• Real-time updates mean everyone shares the same perspective
• Available on your browser and mobile devices

£0 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472511327442866

Contact

Jon Olsen
+44 (0) 845 459 9530
licensing_uk@eficode.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Infrastructure must be Atlassian certified
• System requirements: Web application - users access via web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hrs. Weekend support available at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Self-help resources support; online ticket creation; weekday coverage 24x5
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
• Service documentation: No
• End-of-contract data extraction: Xml export
• End-of-contract process: The service ends.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: https://trello.com/en-GB/platforms
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: Trello provides a simple RESTful web API where each type of resource (e.g. a card, a board, or a member) has a URI that you can interact with. The Trello API documentation is available at https://developer.atlassian.com/cloud/trello
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Boards, templates, power-ups, apps, workspaces, dashcards, integrations. Depends on user permissions.

Scaling

• Independence of resources: Each deployment sized in accordance with requirements.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: See link for further information: https://trello.com/en-GB/legal/security
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Out of the box Admin feature.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Xml
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xml

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Varies depending on customer requirements
• Data protection within supplier network: Other
• Other protection within supplier network: Varies depending on customer requirements

Availability and resilience

• Guaranteed availability: Varies on deployment type and customer requirements.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Variety of options available dependent on requirements.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM TRADA
• ISO/IEC 27001 accreditation date: 19/03/2019
• What the ISO/IEC 27001 doesn’t cover: Scope of certification The provision of software licenses and services tailoring solutions for the Atlassian suite of software tools, as well as Consultancy, training, skilled contractors, cloud hosting and technical support. Statement of Applicability v.9 Issue 19/03/19
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available on request
• Information security policies and processes: N/A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dependent on customer SLA
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Varies on deployment type and customer requirements.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Varies on deployment type and customer circumstances
• Incident management type: Undisclosed
• Incident management approach: Varies on deployment type and customer circumstances.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Eficode UK was voted Best Small Company to work for in 2023, something we are very proud of. A huge part of this achievement is due to the investment we make in looking after our people. Eficode provides a range of benefits to support employees wellbeing, physical and mental health, including access to mental health first aiders, private health care, cycle to work scheme, free meals, healthy snacks onsite, comped holistic therapies, free flu jabs, free books, a program of complimentary sessions such as virtual yoga, financial advice and access to apps such as headspace. We provide a generous work from home budget in addition to a range of standard equipment provided as standard so that employees can maximize the benefits from working from home, as well providing an engaging office space for those who wish to enjoy the social elements and onsite benefits of hybrid working. All employees are given three paid volunteering days per year to support them in giving back to the community in any way they like, in addition to being able to take part in organisation led initiatives such as an annual shoe box appeal, Christmas card scheme, beach cleans and other community based events and volunteering. ; ; Eficode has both an internal Code of Conduct and a Supplier Code of Conduct that sets out the behaviors and actions we expect and encourage within our employees and our supply chain. This includes commitments to security, business ethics and integrity, fairness and transparency and positive contributions to people and the planet.

Pricing

• Price: £0 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free time unlimited version available. Limited to 1 Power-Up per board, 10 team boards and 10 MB max file attachments.
• Link to free trial: https://trello.com/pricing

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at licensing_uk@eficode.com. Tell them what format you need. It will help if you say what assistive technology you use.