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SKYFLO DIGITAL LTD

Strategy, Support and Implementation of Infrastructure, CRM and ERP systems.

Skyflo Digital offers implementation services and digital transformation utilising various cloud based CRM and ERP technologies. We assess the current technology stack, business use case and data management strategy. We provide clear and concise advice on the most effective solution then run the project for our clients.

Features

  • Cloud software vendor selection process depending on use case.
  • Organisational design, change management for digital transformation
  • Systems Engineering approach, Enterprise and solution architecture
  • Infrastructure optimisation strategy
  • Agile and Waterfall project management specialists
  • Testing and Quality Assurance expertise
  • Post Implementation and Service Support
  • In-person user training, guidance and enablement
  • Data structure and management experts
  • Data migration

Benefits

  • Delivery of organisational outcome requirements
  • Optimised workflow and improved workforce efficiencies
  • Improved business performance
  • Decluttered and streamlined tech stack
  • Delivery of system design criteria
  • Fast ROI
  • Harmonisation across Information Technology estate
  • Ease of ongoing maintenance
  • Organisational cost savings
  • Improved customer satisfaction

Pricing

£350 to £2,400 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@skyflo.digital. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 2 6 9 6 8 2 7 5 8 8 8 5 7

Contact

SKYFLO DIGITAL LTD Mark Scott
Telephone: 07481804878
Email: info@skyflo.digital

Planning

Planning service
Yes
How the planning service works
We work with the client to understand their business requirements and working practices. Skyflo will establish the enterprise and solution architecture, the data requirements and infrastructure to deploy the solution. Skyflo will also ascertain the the necessary applications and the service, security and level of training required.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft
  • Salesforce
  • SAP
  • Oracle
  • Adobe
  • Ascent ERP
  • AWS

Training

Training service provided
Yes
How the training service works
Skyflo Digital provide bespoke training programmes dependant on client solution. We also offer in-person training and enablement.

Skyflo Digital produces tailor made easy-to-understand documentation to the end users.
Training is tied to specific services
Yes
Services the training service works with
  • Salesforce
  • Microsoft
  • SAP
  • Oracle
  • Adobe
  • Ascent ERP
  • AWS

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We run a series of workshops to ascertain the data requirements and current state. We then determine the optimal path to achieve the desired end state.

Working with the client we identify risks, blockers and opportunities to mitigate them. This ensures the safety and integrity of the data pre and post migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft
  • Salesforce
  • SAP
  • Oracle
  • Adobe
  • Ascent ERP
  • AWS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Skyflo works with the client to establish QA processes tailored to the maturity of each stage of the implementation process. Skyflo offers a wide range of testing services that cover our areas of expertise.

We provide robust strategic testing, assurance and governance services.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We offer ongoing hypercare and post project ongoing support covering the following technologies:

Microsoft
Salesforce
SAP
Oracle
Adobe
Ascent ERP
AWS

Skyflo Digital create specific service packages depending on client requirements.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Urgent questions will be responded to within 2 hours.
Lower priority will be categorised in either 4 or 24 hour response times.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible on our website.
Web chat accessibility testing
We have provided web chat to some of our Salesforce customers
Support levels
Support services are tailored to customer requirements but by default are listed below:

Tier 1: Basic help desk resolution and service desk delivery
Tier 2: In-depth technical support
Tier 3: Expert product and service support

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Skyflo Digital aims to be carbon neutral by 2028 which will be achieved by reduced emissions and utilising carbon credit initiatives.

Tackling economic inequality

Skyflo Digital is based in the north east and is committed to improving the employment outcomes of people in the local area by offering work placements to anyone interested in a career in technology.

Equal opportunity

Skyflo Digital is an equal opportunities employer and does not discriminate on ethnicity, age, gender, sexual orientation, religion or any other characteristic.

Pricing

Price
£350 to £2,400 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@skyflo.digital. Tell them what format you need. It will help if you say what assistive technology you use.