DEVONPORT ROYAL DOCKYARD LIMITED

Enterprise Apps Store - OFFICIAL SENSITIVE

The OFFICIAL-SENSITIVE Enterprise Apps Store utilises a web-based Virtual Desktop Infrastructure (VDI) to enable Government and industry partners to securely collaborate. Hosted on the RLI/ALI, the service provides a central repository for numerous COTS and bespoke Project, Programme and Engineering applications and avoids desktop interoperability issues.

Features

• Allows Enterprise teams to collaborate and share applications effectively.
• Deployed for access from the Restricted LAN interconnect (RLI/ALI).
• Capable of managing information assest up to OFFICIAL-SENSITIVE
• UK Hosted

Benefits

• Enables joint team alliancing, overcomes any local interoperability issues.
• Allows access to multiple applications for Enterprise Project Collaboration
• Allows teams to work collaboratively and securely, from remote locations.
• Enables information sharing across RLI boundaries with approved industry partners.
• Allows the management and storage data up to OFFICIAL-SENSITIVE classification.
• Reduces licencing and support costs.
• Enables the segregation of Assets Subject to Special Conditions (ASSC)

£12,768 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

472834345445658

Contact

Andy Dunn
07983636092
navalnuclearbids@babcockinternational.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service accessed from RLI/ALI end points including SMI2.; Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.; Compatible VDI component available on Client UAD.
• System requirements:
  • Access to a suitable network connection
  • A compatible web browser
  • Compatible VDI Component on UAD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).; ; * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.; ; SLA's above and beyond the standard offering are priced on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The setting up of a new Enterprise Apps Store is tailored to the user requirement. This can include:; - COTS customisation; - data migration/import; - SME consultancy/training ; - production of appropriate documentation sets; - guidance and assistance for the Information Asset Owner and the accreditation process; These can be priced separately as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office Applications
• End-of-contract data extraction: Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.
• End-of-contract process: Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The Enterprise Apps Store can be tailored according to the customer requirements. This includes look and feel, features and capability using COTS software, security and access and branding to suit corporate or project identity.

Scaling

• Independence of resources: Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: System Availability; User Consumption; Other metrics available on request
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: COTS products as required by Customer.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data exports are dependent upon COTS products chosen to be deployed within the Enterprise Apps Store.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Dependant upon chosen COTS products
• Data import formats:
  • CSV
  • Other
• Other data import formats: Dependent upon chosen COTS product

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.
• Approach to resilience: Available on request
• Outage reporting: Email alerts/phone calls

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information. ; ; Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CyDR accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyDR accredited
• Information security policies and processes: Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our CyDR case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request due to sensitivity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request due to sensitivity.; ; Complies to Authority defined standards.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: RLI / ALI

Social Value

• Fighting climate change:

  Fighting climate change

  We recognise it is increasingly important to all our ; stakeholders, not least our people and our customers. Our activities have a significant impact on society and the environment, and sustainability is now an integral part of our corporate strategy and how we do business, but we need to focus more in this area. You can see more about how our new approach to sustainability, driven by our corporate purpose, is central to our business model and wider strategy.; ; Key focus areas for the coming year include:; • Materiality assessment; • Progress the pathway to net zero, set science-based targets and reduce emissions ; • Conduct Chapter Zero Board readiness assessment ; • Focus on climate action: TCFD risk management and scenario planning ; • Establish a baseline and investigate reduction initiatives for water and waste ; • Progress sustainable transport solutions for Babcock and our customers ; We recognise we are at the start of our sustainability journey but are committed to acting now to reduce emissions, achieve our net zero goals and meet the expectations of all our stakeholders and society as a whole. In particular, we aspire to make a positive difference for the communities in which we operate and actively contribute towards the UN Sustainable Development Goals (SDGs). We are focused on minimising the impact of our operations on the environment, and working collaboratively with our customers and our supply chain to address the common challenges we all share, such as climate change. Our sustainability strategy underpins our corporate purpose: to create a safe and secure world, together. We do this by supporting the defence of nations, protecting communities and saving lives. For more information see our ESG strategy: https://www.babcockinternational.com/wp-content/uploads/2021/08/ESG-Strategy-ARA-21.pdf
• Equal opportunity:

  Equal opportunity

  We strive to treat everyone at Babcock equally, both in the recruitment process and throughout their working life. We believe that making the most of the differences in our workforce is key to the success of our business. A diverse mix of individuals brings a wealth of experience and knowledge, which helps in solving complex problems and achieving our business goals.; ; We promote an environment that fosters dignity and respect through our Respect Working Groups and ‘Altogether different’ message, backed by our Respect and Inclusion Charter. This Charter sets out the Babcock approach to ensuring respect, inclusion and success for all our employees and external stakeholders, to include suppliers, customers and statutory bodies.; ; The organisation will seek to ensure that: ; ; - It fulfils all its legal requirements under Equality Legislation.; - It fulfils its duty to make adjustments as far as reasonably practicable, to enable employees and all its stakeholders to have access and carry out their work and responsibilities.; -All employees are aware of the value the organisation places upon respect and inclusion, and that formal investigations may be taken in the event of any breach of policy.; - Marketing and publicity materials present appropriate messages and are designed to respect all members of society.; - It provides all stakeholders with a copy of its respect and inclusion policies and ensures that they understand their responsibilities and agree adherence to them whilst working with the organisation.; - It has inclusive and open recruitment and selection, progression and development process; ; We will promote Respect and Inclusion by:; - Promoting respect and inclusion throughout all operational activities.; - Actively encouraging the participation of underrepresented groups in all the diverse activities of the organisation.; - Ensuring service delivery, communications, actions, resources demonstrate sensitivity to issues of respect.

Pricing

• Price: £12,768 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.