Ultima Business Solutions Ltd
Ultima Citrix Virtual Apps and Desktop Assessment
Many organisations rely heavily on the functionality provided by Citrix Virtual Apps and Desktops. Considering implementations can degrade over time as system updates, modifications and continual operation take their toll on performance and stability, we provide a health check service to ensure it is operating to vendor best practice.
Features
- Essentials and Ultimate tiers of Citrix health check
- Structured four stage approach, ensuring all relevant components are captured
- Analyse every aspect of your Citrix environment
- Optional performance, high availability and disaster recovery analysis
- Home in on issues and provides recommendations for improvement
- Highlight potential design changes and features that may benefit you
- Provides Red, Amber, Green status of recommendations based on criticality
- Produces a highlight report summarizing actionable recommendations
Benefits
- Citrix Platinum Solutions Advisor and 2019 Worldwide Partner for EMEA
- Regain control and peace of mind over your Citrix estate
- Delivered certified Modern Workspace consultants, with experience in health checks
- Consultant-led walk-through, outlining the issues found
- Help prevent critical failures and performance degradation
- Gain the confidence to make changes to production systems
- Prioritized risks, focusing on the most critical recommended changes first
- Ensures continued operational stability and supportability
- Recommendations based on best practice and real-world experience
- Separate engagements to remediate your Citrix Virtual Apps and Desktops
Pricing
£600 to £1,450 a unit a day
- Education pricing available
Service documents
Request an accessible format
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email the supplier at publicsectorbids@ultima.com.
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Framework
G-Cloud 14
Service ID
4 7 2 8 9 9 0 8 5 2 5 7 8 1 1
Contact
Ultima Business Solutions Ltd
Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com
Planning
- Planning service
- Yes
- How the planning service works
- Ultima adopts a simple, but effective, four stage process, allowing us to interrogate your Citrix infrastructure to deliver best practice recommendations, and a prioritised list of next steps to remediate issues. Once sized to your requirements, a Citrix consultant will provide forensic analysis of your environment and articulate the findings. As a result of the health check, any changes to your existing environment, inducing recommendations around implementing Citrix-specific cloud hosting or software services will be made as part of the management summary and report.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We will examine the data to ensure optimal configuration and consistency in line with best practice, while capturing, qualifying and
prioritising issues which may impact business operations, alongside identifying areas where the service could be optimised. Our assessment includes the following;
Check system health to ensure that key services are operating correctly. Qualify issues currently being experienced and identify potential resolutions. Check the current component versions and potential upgrade roadmaps. Identify design changes or new features to best deliver business needs. Review single points of failure, alongside high availability and disaster recovery readiness. Analyse whether functional requirements are implemented in line with best practice. Confirm current licensing position and unused value from existing entitlement. Create a performance baseline and make recommendations regarding optimisation.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Cyber security consultancy
- Security audit services
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- This is a remote service, which will be conducted in accordance with our standard four-stage advisory service methodology. This service excludes project management of the engagement, remediation activities on the existing customer environment (unless specific within the scope), ongoing support and maintenance of the solution, training or knowledge transfer throughout the engagement, and implementation of recommendations within the report (these can be costed separately).
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- As a consultancy-based engagement, there are no SLAs applicable to this particular service. In order to ensure that key deliverables and specific business outcomes are met, Ultima will draw up a Statement of Works with Client stakeholders, and deliver the project or service in line with a defined plan or schedule of activities, and our performance will be measured accordingly.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Citrix
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 23/08/2021
- What the ISO/IEC 27001 doesn’t cover
- The certificate covers all areas relevant to this service.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Fighting climate change
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits.
Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions.
The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment.
Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.Covid-19 recovery
Covid-19 recovery
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits.
Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing.
Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.Tackling economic inequality
Tackling economic inequality
Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits.
By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.Equal opportunity
Equal opportunity
Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits.
Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.
Pricing
- Price
- £600 to £1,450 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsectorbids@ultima.com.
Tell them what format you need. It will help if you say what assistive technology you use.