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Digital Specialists

Case Management Architecture for the Justice Sector

Our specialists have delivered solutions to the Justice sector with decades of government justice projects. Our case management services extend from solutions for digital case management, to migration and decommissioning. We offer specialists familiar with the business and experts in the technology of the Civil, Family, Tribunal, and Crime areas.

Features

  • Design of "Common Components" for Justice technology
  • Access management, work allocation, and task management capabilities
  • Expert UI and Citizen UI expertise and solution design services
  • Solutions for Hearings management and Scheduling and listing
  • Strategic Advisory and Analysis: alignment of technology with business goals
  • API design for all componentry and Reference Data management
  • Architecture specialism: Core Case Data of Justice case management platforms
  • Secure, audited design models with logging and monitoring
  • An independent governance and assurance capability for trusted advice
  • End to end specialists from business requirements through code review

Benefits

  • Expert: Delivered by experienced professionals familiar with complex government environments.
  • Able to rapidly create HLSAs, Options, Overviews, HLDs, LLDs
  • Coverage across both "common component" and "service team" scope
  • Experts in justice technology not needing knowledge transfer / upskilling
  • Very familiar with business processes and a complex stakeholder map
  • Collaboration with service, product, delivery, risk, security managers
  • Ability to create scalable, highly performant solutions
  • Experience in resolving management of Complex Cases
  • Bridges the gap between strategic concepts and practical implementation.
  • Ensures alignment between technology strategy and operating models.

Pricing

£100 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@specialists.digital. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 3 2 1 3 7 2 7 2 3 4 9 3 2

Contact

Digital Specialists Digital Specialists
Telephone: 07952686806
Email: enquiries@specialists.digital

Planning

Planning service
Yes
How the planning service works
Our planning approach is data-driven, ensuring alignment from technology strategy to user needs and business goals. Starting with a comprehensive assessment of the current landscape, we define clear target states and the steps necessary to reach them. We map risks, dependencies and progression pathways.

We work closely with our clients from the early stages of development, ensuring involvement at every critical milestone. Our process is adaptable to both agile and waterfall methodologies, allowing us to tailor our strategy to best suit client requirements. Our teams are small, multidisciplinary, and built for high performance, with experienced experts leading the planning process to prioritise tasks, manage risks, and maintain quality.

We support a broad spectrum of planning activities, from determining the most appropriate cloud services—Infrastructure, Platform, and Software as a Service—to estimating usage patterns and evaluating product suitability for cloud migration. Our capability lies in planning and delivering on complex projects through effective, efficient solutions that drive business growth and technology transformation.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our setup and migration process is tailored to meet the unique requirements of each client, ensuring a seamless transition to new technologies and platforms. Initially, we conduct a thorough analysis of your current business needs and technology landscape. This involves mapping existing architectures and systems to clearly understand the 'as-is' and 'to-be' scenarios, identifying essential services and opportunities for consolidation or replacement.

Our team works closely with yours to align the future state of your IT environment with your strategic business objectives. Examining system components and services, and processes, we focus on gains and sustainability. This strategic alignment is crucial for mitigating risks and enhancing operational efficiency during and after the migration.

Throughout the migration phase, we compare against a well-defined baseline, ensuring performance meets or exceeds previous levels. Our approach not only focuses on technology but also embraces necessary changes in process and culture, such as adopting DevOps practices and agile methodologies, to fully leverage cloud capabilities.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None applicable.

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to service level
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Industry standard
Support levels
According to service level

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are committed to equal opportunity in all its forms

Pricing

Price
£100 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@specialists.digital. Tell them what format you need. It will help if you say what assistive technology you use.