Omnijo

Omnijo Workforce Management Platform

Omnijo is a cloud-based workforce management platform that helps organisations across public and private sectors efficiently manage temporary, contingent, and permanent staffing across their operations.
The service addresses the challenge of coordinating multiple workforce requirements by providing a single integrated system for staff banks, rostering, agency management, and recruitment.

Features

• Unified workforce management dashboard
• Staff bank and temporary workforce management
• Intelligent rostering and shift scheduling
• Agency onboarding and vendor management system
• Built-in enterprise grade applicant tracking system
• Multi-job board posting integration
• Automated compliance and credential tracking
• Real-time reporting and analytics
• Payroll and payments integration
• Mobile access for workers and managers

Benefits

• Reduces agency spend and temporary staffing costs
• Improves fill rates and shift coverage
• Saves time through automation
• Improves compliance and audit readiness
• Increases workforce visibility and control
• Simplifies recruitment and onboarding
• Reduces manual errors and administration
• Enables data-driven workforce planning
• Improves staff experience and engagement
• Streamlines workforce operations across large organisations

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@teacherbooker.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

473450028279886

Contact

Teacher Booker
020 3828 7472
hello@teacherbooker.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements:
  • Modern web browser
  • Internet connectivity
  • JavaScript enabled
  • Cookies enabled
  • Minimum screen resolution
  • TLS 1.2 or higher
  • Email system

User support

• Email or online ticketing support: Yes
• Support response times: Within 24hrs Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: Customer Success Manager (CSM) - strategic guidance and main contact; Technical Support Lead - technical queries and platform stability; Account Director - contractual oversight and executive engagement; Helpdesk Support - live chat, email, and phone support; ; What's Included; Live Chat & Phone Support (Mon-Fri 9am-5pm); 24/7 Email Ticketing System with SLA response times; Always-available Help Centre; Monthly Usage Reports; Quarterly Business Reviews; Four-tier escalation process (Tier 1: <1 day to Tier 4: agreed timeline); ; Costing is based on organisation size and level of support required
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online Training:; ; Live online training sessions for different user groups (administrators, HR, payroll teams, hiring managers); Recorded training sessions made available for new staff joining later; Training webinars offered on request; Tailored onboarding sessions contextualised with real-world scenarios specific to each sector; ; User Documentation:; ; PDF Product Guides customised for each level of user; In-app Product Tours and Guides for contextual, just-in-time learning; Fully documented online Help Centre available 24/7; Quick-reference guides and reporting walkthroughs for specific workflows; Custom FAQs launched in a knowledge hub; ; Onsite Support:; ; On-site and remote go-live support during launch; Weekly governance sessions with stakeholders before and after go-live; Daily stand-ups during hypercare period to monitor adoption; ; Practical Training:; ; Complete User Acceptance Testing (UAT) strategy with in-app practice scenarios; Hands-on testing of key functions (login, posting jobs, timesheets, reporting); Collaborative UAT where users work alongside Teacher Booker/Omnijo staff; ; Ongoing Support:; ; In-app live chat support for all users; Email support for all users; Phone support for Admin Users; Under-2-minute response time during launch window
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Secure, automated file-based integration using standard CSV format via AWS S3 buckets; REST API capabilities for data exchange; SFTP/SCP protocols for secure data transfer; Data templates and standardized formats already in use
• End-of-contract process: At the end of the contract we securely offboard users and export / transfer data in CSV format or similar.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: N/a
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Available to authenticated customers/buyers; Not publicly accessible (require authentication/authorization); Provided on a private/controlled access basis
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised:; ; User permissions aligned to organisational roles ; Rostering and booking workflows tailored to specific operational needs; System branding for Trust or ICS-wide deployment; Reporting dashboards and alerts; Integration endpoints for systems like ESR or API feeds; Shift templates and scheduling patterns; Training content for different user groups; Custom features through bespoke development (charged via SFIA rate cards); ; How users can customise:; ; During the 6-8 week implementation process, particularly in the System Configuration phase ; Through collaborative workshops during Discovery & Requirements phases; Via real-time system permissions for authorized users to adjust settings; By requesting custom development, with requirements thoroughly scoped before work begins; Through their dedicated account manager for support; ; Who can customise:; ; Technical leads from both the supplier and client IT teams during implementation; System administrators and users with appropriate permissions for ongoing adjustments; Omnijo / Teacher Booker's account manager for license management and system changes; Omnijo / Teacher Booker's development team for custom feature requests

Scaling

• Independence of resources: User feedback is continuously collected through monthly meetings and quarterly business reviews. Our Technical Support & Product Development Team implements enhancements based on feedback. We maintain a transparent roadmap and hold strategy meetings to align requirements with development plans. Custom development is charged via rate cards with costs potentially mitigated if features benefit multiple customers.; ; Our AWS-native architecture is inherently scalable and automatically adjusts resources based on demand. We guarantee 99.9% system availability with 24/7 monitoring, failover/redundancy activation, and load testing. Successfully serving multiple large organizations simultaneously demonstrates our platform handles peak periods without performance degradation across customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Login count; ; User sessions;; Shifts worked, declined, not responded to;; Shifts/jobs posted, filled, declined
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: We handle exporting data at the end of a contract.; ; During contract users with permissions are able to export data points relating to settings/people they can manage
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% system availability with a target KPI of 99.99% system uptime. Our AWS-native infrastructure provides inherent scalability and resilience with robust disaster recovery capabilities.; Service Level Agreements:; Our tiered SLA structure ensures rapid response and resolution:; ; P1 Critical (full system outage, security breach): <2 minutes response, 4-hour resolution; P2 High (key feature non-functional): <5 minutes response, 8-hour resolution; P3 Medium (non-critical issues): <15 minutes response, 24-hour resolution; P4 Low (minor/cosmetic issues): <30 minutes response, 48-hour resolution; ; Clinical user requests in live care settings receive priority response within <1 minute during business hours.; Critical Incident Protocol:; When system downtime or major disruption occurs, we activate:; ; 24/7 monitoring and alerts; Immediate stakeholder communication; Failover/redundancy activation; Root cause analysis within 48 hours; Escalation to Head of Operations within 30 minutes for unresolved P1 issues
• Approach to resilience: Detailed datacentre resilience architecture documentation is available on request for security purposes.
• Outage reporting: Outage Communication:; ; Immediate stakeholder communication when Critical Incident Protocol is triggered; Named Senior Responsible Owner (SRO) from the client included in all escalation communications beyond Level 2; 24/7 monitoring and alerts (internal); ; Regular Reporting:; ; Monthly reports include SLA/KPI compliance and risks/issues log; Email ticketing system (24/7 ticket logging)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-Based Access Control: Strict least privilege model enforced through granular permissions. Users access only data relevant to their role within assigned organizations. Data segregation prevents cross-customer data access.; Authentication Controls: Auth0-managed authentication with password complexity requirements (8+ characters, uppercase, lowercase, numeric). MFA available for all system users. Bcrypt password hashing. Automatic lockout after 10 failed login attempts with alerts. Session timeout after inactivity.; Support Channel Restrictions: Support team access logged and monitored. Audit logs track all access attempts and administrative actions. Access restricted to authorized, trained personnel only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Security Standards & Certifications:; ; Cyber Essentials Plus certified; Internal policies adhere to ISO guidelines; GDPR compliant by design; Full compliance with all NHS Digital standards; Regular security auditing and penetration testing; ; Technical Security Measures:; ; HTTPS/TLS enforced for all API traffic; OAuth 2.0 authentication standards; AWS API Gateway threat mitigation (input validation, request throttling, rate limiting); Detailed logging with appropriate redaction for sensitive data; AWS CloudWatch monitoring with proactive alerting; ; Security Governance & Reporting Structure:; ; Data security concerns escalate to CEO within 1 hour (Level 4 - Executive Escalation); Technical Lead (Level 2) - for repeated SLA breaches (15 mins); Head of Operations (Level 3) - for unresolved P1 issues (30 mins); Technical Support & Product Development Team manages incident response and disaster recovery protocols; ; Team handbook which must be signed when read includes:; ; Information Security Policy; Acceptable Use Policy; Access Control Policy; Password Policy; Data Classification Policy; Incident Response Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We deploy using infrastructure-as-code with CI/CD pipelines ensuring consistency and traceability. Components are managed through two-weekly sprint cycles with continuous releases.; All changes follow our agile development lifecycle including requirements analysis, design reviews, and rigorous testing (unit, integration, security). Governance processes ensure adherence to security policies before deployment.; API versioning maintains backward compatibility with clear deprecation policies. Post-sign-off changes require formal change control with sign-off at weekly steering meetings.; Security impact assessment occurs during design reviews and security testing phases. Changes triggering scope modifications or risk scores ≥12 escalate through governance.; Patch fixes and security updates released immediately when ready.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct monthly penetration testing before deployments, with Auth0 performing external tests every six months. Vulnerabilities are remediated before release.; Patch Deployment:; Security patches deploy silently with zero downtime. Critical updates are applied rapidly as needed. System downtime updates occur after midnight with 1-week notice.; Threat Intelligence Sources:; ; Auth0 continuous threat monitoring; AWS CloudWatch alerts and security advisories; Monthly penetration test findings; Industry security standards (Cyber Essentials Plus); ; Additional Controls:; AWS CloudWatch monitors API anomalies continuously. Database restoration tested monthly. Annual disaster recovery testing. Real-time failover across AWS regions.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS CloudWatch continuously monitors API activity and system changes, automatically logging anomalies. Auth0 and application logs track all user logins, access attempts, and key actions. Failed login attempts trigger alerts, with automatic lockout after 10 failed attempts notifying users and administrators. Comprehensive logging captures unauthorized access patterns and system errors for investigation.; ; Security breaches activate our Critical Incident Protocol with immediate containment, root cause elimination, and encrypted backup recovery.Data security concerns escalate to CEO within 1 hour. Post-incident analysis prevents recurrence.; ; P1 Critical incidents (security breaches): <2 minutes response, 4-hour resolution. Penetration testing and Auth0's six-monthly external tests validate controls.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined Processes:; Tiered escalation protocols with defined response times. P1 Critical (security breaches): <2 minutes response, 4-hour resolution. Our Critical Incident Protocol includes immediate containment, root cause elimination, encrypted backup recovery, and stakeholder communication.; Incident Reporting:; Users report via 24/7 email ticketing system, live chat (Mon-Fri 9am-5pm), phone support, and automated monitoring alerts. AWS CloudWatch and Auth0 continuously track anomalies.; Incident Reports:; Root cause analysis and formal review within 48 hours of critical incidents. Post-incident documentation captures lessons learned. Monthly reports include incident metrics. Data security concerns escalate to CEO within 1 hour.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6277d1af-c4b1-4802-92b6-fdb2816152a9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 826ad8d2-62e0-4427-8166-7e18c91466ef
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@teacherbooker.com. Tell them what format you need. It will help if you say what assistive technology you use.