Alcium Software Limited

Evolutive

Evolutive is a leading software solution for the public sector. Features include; CRM, Enquiry Management, Workflow Management, Funding & Grant Management, Employment Programme / Employability Management and Participant Tracking, Advanced Reporting, Events Management, Online forms and more. Highly flexible system which can be customised to meet client requirements.

Features

• Client Relationship Management (CRM)
• Enquiry management and workflow management
• Funding and grant management including online application forms
• Employment & Skills Programme management e.g. Connect to Work
• Advanced reporting and Microsoft Power BI integration
• E-newsletters and marketing
• Events management and online event booking portal
• Online surveys
• Commercial property database and online property search portal
• Online forms and digital signatures

Benefits

• Highly configurable and flexible system
• Automate and streamline key business processes
• Single view of contact/client relationship and journey
• Reduce time spent on analysing and manipulating data
• GDPR friendly tools
• Accessible across devices (desktop, tablet, smartphone) for efficient data entry
• APIs and supported integration with other systems
• Community-led development and inclusive system upgrades
• Scalable to meet ongoing requirements
• Unlimited UK based Helpdesk support

£5,330 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alciumsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

473809163870785

Contact

Kevin Grimshaw
0114 349 1294
info@alciumsoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Scheduled/planned maintenance and emergency maintenance are defined within the service contract.
• System requirements:
  • Microsoft Edge (latest supported version)
  • Google Chrome (latest supported version)
  • Safari (latest supported version)
  • Firefox (latest supported version)
  • MS Office 2010 or above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our helpdesk support service adheres to the ITIL Framework for IT Service Management. Service levels and response times are set out within our Service Level Agreement.; ; Our helpdesk aim to close out all enquiries on receipt of the initial contact. Our helpdesk operate Monday-Friday, 9am-5pm (excluding public holidays).
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our dedicated Evolutive Helpdesk support team are contactable via email and telephone Monday-Friday, 9am-5pm (excluding public holidays). We have a documented Service Level Agreement in place for the provision of our support services. This support is included as part of the annual licence.; ; A dedicated Account Manager is also assigned for each client as part of the implementation process and ongoing.; ; Initial user training is provided as part of the implementation. Additional training (online and onsite) can requested throughout the term of the contract subject to additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated Account Manager will be assigned and comprehensive online or onsite training is delivered to the client as part of the implementation process. System Administrators will receive additional training.; ; Prior to the training, time is spent to understand the client's processes and requirements so that the system can be configured to meet the client's needs. Training and any documentation is also tailored to meet these needs.; ; System guidance and helpful documentation is made available to the client. Ongoing support and system configuration is available via our helpdesk support team and Account Manager. Support is provided via telephone, email and online webinar sessions.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In-built reporting facilities within the system allow for the export of data on demand in a range of formats.; ; On expiry/termination of the contract, Alcium will provide a full copy of the database backup. This will be delivered to the client via a secure platform.
• End-of-contract process: On expiry or termination of the contract, and as per the licence agreement, Alcium will provide a full copy of the database backup which will be delivered to the client via a secure platform.; ; We have a data sanitisation process in place following confirmation of receipt of data from the client.; ; As per the agreement, the client can request by notice one copy of their database backup prior to the expiry of the contract. Additional data extracts may attract a cost dependent on the scope of the extract. Any additional cost would be provided and agreed beforehand.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a portal version of Evolutive which has been specifically designed for use on portable/mobile devices. The portal is a streamlined version of the system which allows for efficient data entry.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Enquiries can be captured via an external website and fed into the system via standard API, e.g. online form enquiries and newsletter sign up data. We also have APIs which will allow data to be taken from Evolutive and passed to a third party website, e.g. for events/event bookings. ; ; For support/assistance with APIs, clients should contact the helpdesk team.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Evolutive is a flexible system which can be customised for each client. This includes system terminology, data fields, dashboards, reporting, enquiry profiles, user permissions, system settings etc.; ; The system is configured specifically for each client as part of the implementation process. As part of the training, clients are trained to configure the system themselves subject to sufficient System Administration rights.; ; Ongoing support for system configuration is included as part of the licence.

Scaling

• Independence of resources: Alcium Software utilise dedicated servers on a cloud hosting platform – Azure, which is hosted and provided by Microsoft. All servers are located within the UK (UK South – London, UK West – Wales). We have our own dedicated environment on Microsoft Azure, i.e. not shared with other Azure customers. Each Evolutive site has its own separate database.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of user access, audit data and usage reports throughout the system.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Evolutive has in-built tools to allow for advanced reporting and the exporting of data directly from the system. Data can be exported in a range of formats including Word, MS Excel, CSV and PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Word
  • PDF
  • Microsoft Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We can evidence 99.96%+ uptime for >5 years of service delivery. We do not offer financial rebates for availability related issues
• Approach to resilience: Our infrastructure is hosted on Microsoft Azure. Azure provides enterprise-grade cloud infrastructure which includes physical elements like redundant power, networking and cooling. Our services our deployed using cross region replication (UK South > UK West) and is all hosted within the Azure UK geographic region.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the system is over HTTPS with authentication via unique username, password and passcode combination. Role-based user permissions and access levels can be managed and applied for each user.; ; User access can also be granted via two factor authentication, single sign on (SSO) and restricted to IP Address where required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified International Systems Ltd
• ISO/IEC 27001 accreditation date: 04/07/2019
• What the ISO/IEC 27001 doesn’t cover: Certification covers our information security practices
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Alcium Software are ISO27001 certified. Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices.; ; We are also Cyber Essentials certified.; ; We follow documented security policies which are regularly reviewed by a board level member.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We adhere to the ISO27001 change management process standards. We use a dedicated change management system where changes are reviewed for quality standards, including security issues/concerns. Changes are tracked and audited in the system. Insecure change requests are rejected. We have separate production and test environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise official supplier monitoring tools and blogs to monitor activity and intrusion detection as well as to keep up with latest information on security updates. Examples include but not limited to – MSRC, Security release notes for Microsoft Office, iOS release notes, Azure Status History. Our vulnerability scanning platform also monitors OWASP vulnerabilities on a daily basis and identifies threats relating to them with our application.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise official supplier monitoring tools and blogs to monitor activity and intrusion detection as well as to keep up with latest information on security updates. Examples include but not limited to – MSRC, Security release notes for Microsoft Office, iOS release notes, Azure Status History. Our vulnerability scanning platform also monitors OWASP vulnerabilities on a daily basis and identifies threats relating to them with our application.
• Incident management type: Supplier-defined controls
• Incident management approach: In line with our ISO27001 accreditation, Alcium Software have a formal documented Information Security Incident and Management Policy. All reported issues via email or telephone are logged on our internal system. Calls are assessed and given a priority status in line with our Service Level Agreement. Our ISIM Policy is reviewed regularly and issued to all employees.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  We work with many organisations in supporting their response to the impact of COVID-19 on local businesses and individuals.; ; Evolutive is used by many organisations throughout the UK to help manage and deliver support to businesses and jobseekers recovering from the impact of COVID-19. The system has functionality aligned to the delivery of business support and funding programmes, as well as participant tracking functionality to help track and manage jobseeker journeys to employment.; ; Online forms are integrated with the software to allow organisations to capture support requirements more efficiently and securely, helping them to manage, respond and contribute to the recovery from the impact of COVID-19 on businesses and jobseekers.

Pricing

• Price: £5,330 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access can be given to a trial version of the software for an agreed period of time. Limitations may apply to certain functions of the system including emailing.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@alciumsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.