Creative Networks

Firewall Installation and Configuration Services

Our Firewall Installation and Configuration Services fortify network security with tailored firewalls. We assess, install, and maintain firewalls to match your needs, enhancing protection against cyber threats. Our experts customise settings, ensuring alignment with security policies for robust defence against unauthorised access and malware, safeguarding your data.

Features

• Custom firewalls tailored to your network’s unique needs.
• Thorough assessment of infrastructure vulnerabilities.
• Expert guidance for selecting the best firewall.
• Professional installation services for seamless setup.
• Configuration customised to your security policies.
• Regular maintenance to ensure optimal performance.
• Defence against unauthorised access and cyber threats.
• Secure data transmission and resource protection.
• Continuous monitoring for early threat detection.
• Proactive support for uninterrupted security assurance.

Benefits

• Enhanced network security for peace of mind and confidence.
• Custom solutions tailored to optimise your unique network defences.
• Reduced vulnerability through thorough infrastructure assessment.
• Expert advice simplifies firewall selection and implementation process.
• Seamless installation minimises disruption to daily operations.
• Aligned configurations ensure compliance with security policies and standards.
• Continuous maintenance prevents downtime and potential breaches.
• Safeguarding sensitive data against unauthorised access and cyber threats.
• Early threat detection prevents potential damages and losses.
• Proactive support streamlines troubleshooting for uninterrupted workflow.

£700.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

473843463965430

Contact

Azeem Javed
03303337337
aj@creative-n.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no constraints to this Service.
• System requirements:
  • Existing network infrastructure: routers, switches, internet connectivity.
  • Hardware compatibility with chosen firewall solution.
  • Obtain necessary software licenses for firewall and additional features.
  • Ensure compatibility with network device operating systems.
  • Implement anti-virus technology on endpoints and servers.
  • Confirm compatibility with virtualization platform for VM deployment.
  • Stable internet connectivity for updates and support access.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have not conducted any testing of web chat accessibility with users employing assistive technology.
• Onsite support: Onsite support
• Support levels: End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We assist users in adopting the service through a variety of resources tailored to their needs. Our user documentation offers step-by-step guides, FAQs, and troubleshooting tips for independent learning. Additionally, we provide interactive online training sessions and webinars led by experienced instructors to guide users through setup and configuration processes effectively. For those preferring personalised assistance, optional onsite training sessions can be arranged to address specific organisational requirements. Our dedicated technical support team is readily available to assist users with any inquiries or challenges they may encounter, offering prompt resolution via email, phone, or online chat. With these resources and support channels in place, we aim to ensure a smooth onboarding experience and empower users to harness the full capabilities of the service for their communication needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Exported upon request. Contact the Support Helpdesk or Technical Account Manager.
• End-of-contract process: At the end of the contract services will continue on a rolling 30 day agreement until either party serves notice. If it is decided the client will exit, Creative Networks will assist in transitioning and migration of services ensuring continuity and a smooth handover. We will, where applicable deliver an Exit Plan which sets out the proposed methodology for achieving an orderly transition of Services on the expiry or termination of the contract. The Exit Plan will contain at minimum: Separate mechanisms for dealing with Ordinary Exit and Emergency Exit. The management structure to be employed during both transfer and cessation of the services and a detailed description of both the transfer and cessation processes, including a timetable. Document how the Services will transfer including details of the processes, documentation, data transfer, systems migration, security and the segregation of technology components. Specify the scope of the Termination Services that may be required and any charges that would be payable for the provision of such Termination Services and detail how such services would be provided. Provide a timetable and identify critical issues and set out the management structure to be put in place and employed during the Termination Assistance Period.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: This interface typically involves direct communication channels such as phone, email, or online collaboration platforms. Through this interface, clients can communicate with our experts to discuss their requirements, provide access to network infrastructure, and receive updates on the progress of the firewall deployment and configuration process.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Creative Networks have not conducted any interface testing with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Users have the flexibility to tailor our Firewall Installation and Configuration service to their precise needs. This customisation encompasses various aspects:; ; Firstly, users can select the type of firewall solution that aligns with their infrastructure, choosing from hardware-based, software-based, or cloud-based options. Secondly, they can define specific security policies and rules tailored to their organisation's requirements, covering access control, traffic filtering, and threat detection settings. Additionally, customisation extends to network configurations, allowing users to seamlessly integrate the firewall with existing infrastructure by adjusting IP addressing, routing protocols, and VPN settings. Lastly, users can customise the service to integrate with other security systems and network management tools already in use within their organisation.; ; Users initiate customisation by collaborating with our experts during consultations, providing detailed information about their network infrastructure, security objectives, and existing systems for integration. Authorised representatives involved in network security and IT operations, such as IT administrators or security analysts, oversee the customisation process and ensure alignment with organisational requirements and objectives.

Scaling

• Independence of resources: We guarantee user experience by scaling infrastructure dynamically, isolating resources, load balancing, continuous monitoring, and SLAs ensuring performance standards are met. These measures ensure users are unaffected by demand fluctuations on the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, our service typically provides usage metrics including traffic volume, security events, policy enforcement, bandwidth utilisation, user activity, and performance metrics. These metrics help clients monitor firewall effectiveness, identify areas for improvement, and make informed decisions to enhance network security and performance.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export firewall data via built-in functionality, APIs for programmatic retrieval, Syslog or SIEM integration for log forwarding, centralised management consoles, or manual extraction from the management interface. Formats include CSV, XML, or PDF. Each method offers varying levels of automation and customisation. Consultation of the firewall vendor's documentation is advised for detailed instructions on data export procedures tailored to the specific firewall solution in use.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All service level agreements are as per the ones supplied by Creative Networks, and published by them.
• Approach to resilience: Our service is resilient with redundancy, fault tolerance, scalability, data protection, security measures, geographic redundancy, and continuous monitoring. These features ensure high availability, reliability, and performance, even during unexpected disruptions.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Supplier defined controls.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisations adhering to ISO 27001 establish robust information security practices. They develop policies aligned with ISO 27001 requirements, covering areas like access control, data protection, and incident response. Through risk assessments, they identify and prioritise security risks, implementing controls to mitigate them. Employees receive training on security policies and procedures to enhance awareness and compliance. Monitoring and review processes ensure the effectiveness of security controls, with regular audits and assessments conducted. A designated individual or team oversees the implementation and maintenance of the Information Security Management System (ISMS), reporting to senior management or the board. To ensure policy adherence, organisations employ various mechanisms such as audits, reviews, and ongoing monitoring. Non-compliance issues prompt corrective actions and improvements to the ISMS. By following these practices, organisations demonstrate their commitment to information security and continuously strive to enhance their security posture in line with ISO 27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Creative Network's have in place a Change Management Process that follows the ISO 20000 Standard. A change is proposed with the Change Manager and then added to the Changes-overview. The change is scheduled to be executed and a roll back plan is created (if necessary). Rollback is actioned immediately upon confirmation as per following the rollback matrix, resources are freed and announcements are published. Periodically, the overview of archived changes is checked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creative Network's have a Vulnerability Management process that implements the following: Receives information about zero day threats from the National Cyber Security Center; Subscribe to newsletters from vendors and used products, in contact with special interest groups; Technical vulnerabilities are handled either using the Incident management process or the Change management process; Patches are tested following the Installation of software on operational systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4 hour SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly. We have multiple alert systems in place and monitor them constantly. We exclusively use Linux for phone system hosting. We automatically patch daily as and when required.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully developed Business Continuity and Disaster Recovery management process developed in line with ISO 22301. Creative Network's have a pre-defined Incident Management Process in place where by an incident is reported with the Incident Manager and then added to the Incidents-overview. After which, relevant log files (from all systems affected) and evidence is gathered. The incident is corrected by implementing a patch, temporary fix or workaround. It is determine whether future occurrences of the incident can be prevented, e.g. by modifying/strengthening one or more controls. Periodically, the overview of archived incidents is checked for apparent trends and effectivity of corrections.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By securing networks against cyber threats, we prevent potential cyberattacks that could disrupt critical infrastructure or cause data breaches. Such incidents often result in increased energy consumption for recovery efforts, contributing to carbon emissions. By minimising the likelihood of these events, our service indirectly helps reduce the carbon footprint associated with mitigating cyber-related disasters.

  Covid-19 recovery

  With the shift to remote work during the pandemic, cybersecurity became even more critical as businesses relied heavily on digital infrastructure. Our service helps organisations secure their remote work setups, ensuring that sensitive data remains protected from cyber threats, which could exacerbate the challenges faced during the recovery phase of the pandemic.

  Equal opportunity

  Cybersecurity is essential for businesses of all sizes and across all sectors. By offering reliable and affordable firewall installation and configuration services, we level the playing field, ensuring that organisations, regardless of their resources or expertise, can access the necessary tools to protect themselves from cyber threats. This fosters equal opportunity by mitigating the risk of cyber-related setbacks that could disproportionately affect smaller or less resourced entities.

  Wellbeing

  Cybersecurity breaches can have severe implications for individuals' and organisations' mental and emotional wellbeing, leading to stress, anxiety, and financial strain. By providing robust firewall solutions and protecting against cyber threats, we promote peace of mind and confidence, contributing to overall wellbeing in both personal and professional settings.

Pricing

• Price: £700.00 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.