CGI

Better Meds e-Prescribing and Medicines Administration

Better Meds is an intuitive and comprehensive ePrescribing and Medicines Administration application which combines an NHS approved OpenEHR application with an agile Open Standards Data Model, to automate medicines management and enhance patient safety using advanced clinical decision support enabling Trusts to deal with the most complex prescribing regimes.

Features

• ePrescribing and Medicines Administration (all routes)
• Modern and mobile user interface
• Medicines Management
• Pharmacist review functionality
• Documentation and reconciliation of medicines on admission
• Electronic Discharge prescription (TTAs)
• Medicines reconciliation at each stage of the admission/discharge process
• Short-term leave prescribing with auto-suspension of drug chart
• Set review date for medicines such as IV antibiotics
• Mental Health work flow capability

Benefits

• Reduction in prescribing and transcription errors
• Reduction in medicines administration errors and omitted doses
• Improved patient safety due to legibility and clinical decision support
• Enables pharmacists to efficiently manage their workload and monitor performance
• Cost and efficiency savings
• Quality improvement
• Advances digital maturity
• Enables the move to paperless
• Open Standard API for integration

£215,000 to £645,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

474755830307388

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: There are no constraints on the use of this service.
• System requirements:
  • Core i5 CPU (latest generation)
  • 8GB RAM
  • Effective screen resolution of 1920x1080 pixels
  • Chrome (latest version)
  • The minimum required client bandwidth is 2Mbps,
  • Supported size of the embedded window is 1150x800 pixels.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: One hour response time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The system is based on Avaya Automated Chat 2.0 (formerly Conversive). Details on accessibility can be found at: https://www.avaya.com/en/documents/vpat---avaya-automated-chat-desk-20-2013-08-19.pdf
• Web chat accessibility testing: Testing would have been performed by Avaya the product vendor
• Onsite support: Yes, at extra cost
• Support levels: • Priority 1 Critical Fault:-; (Problem affecting an entire service, a large number of End Users): One hour Response Time, Four hours Resolution Time; • Priority 2 Serious Fault:-; (System or data problems affecting a large number of end users): One hour Response Time, Two days Resolution Time; • Priority 3 Standard Fault:-; (The system is operating in a degraded way, but which does not have a significant adverse effect on operations.): One hour Response Time, Seven days Resolution Time; • Priority 4 Cosmetics Fault or Request for information:-; (A minor agreed problem exists in the system, which has no significant effect on operations.; An end user has chosen to execute a transaction in a manner not recommended.; Request for information or advice or agreed service requests.; Other calls not related to a fault. ): One hour Response Time, 30 days Resolution Time.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and floor-walking.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Via the offboarding service (using AQL queries/REST APIs).
• End-of-contract process: Off-boarding is instigated by a client request or after expiration of the service agreement. Deletion of any virtual machine image and data will occur in line with the service agreement. Any required data will be made available using appropriate media, in line with the data security classification. After client notification that data has been successfully recovered, CGI will purge and destroy client data from any compute or storage device or media that remains part of CGI's estate.; CGI will deliver a smooth and secure off boarding process at the termination of the service. This will include: the decommissioning of relevant accounts; the extraction of data held on the system in agreed formats for on boarding into any new service; the decommissioning of any interfaces or integration points with third party or local systems; the engagement with any new service providers to ensure a smooth transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been designed with a responsive UI which enables the mobile and desktop services to be the same.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Read/Update data via REST APIs
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Local configuration of medicines data and also user roles & features.

Scaling

• Independence of resources: This is an optional service. We will jointly with the Customer define a number of agreed synthetic transactions, these will be run on an agreed frequency and the performance measured. After an agreed period during which these transaction are benchmarked we will report performance against the agreed performance timing as part of the monthly service report.; Costs for this service will be provided on a case by case basis, based on the number of transactions and the frequency required.

Analytics

• Service usage metrics: Yes
• Metrics types: Agreed KPIs
• Reporting types: Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Better.Care

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Physical and procedural controls
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: AQL queries/REST APIs.
• Data export formats: Other
• Other data export formats:
  • XML
  • OPT
• Data import formats: Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: For Application availability we offer a sliding scale over the monthly performance. Our target is 98% with a threshold of 95%. Infrastructure downtime or other incidents within Force Majeur, planned or unplanned, is excluded from this calculation.
• Approach to resilience: Resilience provided by underlying hosting platform. This is dependent of the customers hosting requirements and choices
• Outage reporting: Monitoring by service team

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Application level role-based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Level 2 or above for the HSCIC Information Governance Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001 Quality Management ; TickITplus ISO9001 ; ISO14001 Environmental Management; ISO27001 Information Security Management ; CLEF - ISO/IEC 17025:2005
• Information security policies and processes: Our group-wide Enterprise Security Management Framework (ESMF) contains protection policies covering information security, privacy, physical security, and intellectual property among others. Specifically for the UK there is the CGI UK SBU Data Protection Directive.; Inspired by industry's best practices, ESMF is designed to adapt and to address security needs and, effectively support CGI and is based on two fundamental elements, a risk-based methodology and a business-focused approach that allows security and business continuity to be managed and aligned with CGI’s risk tolerance while fostering a risk sensitive culture.; The framework sets the security baseline to protect CGI and client operations whilst allowing continuous improvement for security program evolution. It establishes an efficient governance security model, clear and formal security processes and a complete set of policies supported by standards to manage security and business continuity effectively.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Our Change services are aligned to ITIL. We use a standard toolset aligned to ITIL, OneITSM, which supports Change using incident; problem; release; knowledge and asset & configuration management functionality. We integrated this with other tools, such as #define (our production system for Applications Development), OWL (our Knowledge Management repository), BMC Atrium Configuration Management Database (CMDB), PrimePortal (Service Knowledge Management System) and CustomerFirst (our User facing portals) to provide the appropriate functions for supporting Change. ; Our Change approach incorporates categorisation and prioritisation ensuring we meet important targets and priorities and ultimately SLAs.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management. Occasionally, vulnerabilities will be discovered which, if left unmitigated, will pose an unacceptable risk to the service. Robust vulnerability management processes are in place within Microsoft Azure to identify, triage, and mitigate vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring approach will vary based on the customer's hosting requirements and choices.; CGI provide Pro-active system monitoring linked to our control bridge in South Wales. This helps ensure the effectiveness of the controls that are adopted and to verify conformity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CGI’s incident management solution is aligned to ITIL. It aims to restore normal service level-defined operations as quickly as possible with minimum disruption to our clients’ business, ensuring that the best possible levels of service quality and availability are maintained. Our dedicated procedures, tools, roles and responsibilities for operational groups, client and 3rd party vendors enable effective management, coordination, resolution and recovery of incidents of all levels.; The process encompasses the following: Detection and recording, Classification and initial support, Investigation and diagnosis, Resolution and recovery and Tracking and communication.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

  Wellbeing

  Health and wellbeing are critical to the success of our members and organisation. Therefore, we are committed to fostering a health-focused environment where all members can thrive personally and professionally. However, wellbeing is not an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate. We achieve this by:; • Continually investing in programmes for our workforce, including ‘Oxygen’, our wellbeing centre of expertise, our 24/7/365 Member Assistance Programme, physical wellbeing activities and Workplace Adjustments.; • Extending health and wellbeing initiatives with our clients and suppliers.; • Promoting social wellbeing for local communities to support physical and mental health.; CGI is a signatory of 'The Mental Health at Work Commitment'. We will continue to invest in training to expand upon the 300 plus UK members who are certified Mental Health First Aiders. These members have developed a strong support network for their colleagues.; We will continue to invite our clients suppliers and communities to participate in initiatives that encourage the improvement of health and wellbeing. Examples include physical movement challenges and delivering knowledge-sharing events on health and wellbeing topics such as menopause and mental health in young professionals.; CGI funds a minimum of one volunteering day per annum for each member to support local initiatives or charities, making a significant difference to the communities in which we live and work.; We collaborate with our clients and suppliers to identify opportunities to support the wellbeing of local communities. An example of this is our kit sponsorship for local community groups and sports clubs. With a track record of aiding over a thousand different groups, our programme promotes connection, physical activity, teamwork, and community cohesion. This not only benefits individuals directly involved but also contributes to the broader community’s health and wellbeing.

Pricing

• Price: £215,000 to £645,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to a demonstration portal can be provided for an agreed limited period of time

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.