Skip to main content

Help us improve the Digital Marketplace - send your feedback

CATAPULT CX LIMITED

Agent and RAG customisation

We customise agents and RAG workflows that integrate cleanly with your internal systems, work with your chosen models and operate safely within security, decision-making, compliance and production requirements.

Features

  • Bespoke RAG agents tailored to specific business workflows
  • Custom orchestration across tools, APIs, and data sources
  • Integration with enterprise systems and SaaS platforms
  • Choice of LLM providers and hosting models
  • Domain-specific prompt and retrieval design
  • Secure data access with fine-grained permissions
  • Multi-step agent workflows with decision logic
  • Observability for agent behaviour and outcomes
  • Human-in-the-loop review and control points
  • Designed for production, not experimentation

Benefits

  • AI aligned precisely to real operational needs
  • Higher accuracy than generic assistant tools
  • Reduced manual effort across complex processes
  • Faster execution of repeatable knowledge tasks
  • Greater trust through controlled, auditable behaviour
  • Flexibility to evolve as requirements change
  • Avoidance of one-size-fits-all AI limitations
  • Stronger return on AI investment
  • Safe deployment within existing security constraints
  • Long-term ownership of AI capabilities

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

4 7 5 0 4 6 6 5 6 9 6 0 1 1 8

Contact

CATAPULT CX LIMITED Alex Fishlock
Telephone: +44 203 773 0553
Email: info@catapult.cx

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
3 working days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
The service is provided by Atlassian, they carry out the testing.
Support levels
Our standard support levels are:
Priority 1 - respond 15 minutes, resolution 4 business hours
Priority 2 - respond 1 hour, resolution 4 business hours
Priority 3 - respond 1 hour, resolution 5 business days
Priority 4 - respond 1 hour, resolution 30 business days
These can be tailored to meet customer requirements. Both a technical account manager and cloud support engineers are provided.
AI chatbot
Yes

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Customer preference

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £325.00 £325.00
Associate business architect £445.00 £445.00
Business architect £1,050.00 £1,050.00
Lead business architect £1,450.00 £1,450.00
Data architect
Role level UK Rate Offshore Rate
Data architect £970.00 £970.00
Senior data architect £1,130.00 £1,130.00
Chief data architect £1,740.00 £1,740.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £520.00 £520.00
Senior solution architect £765.00 £765.00
Lead solution architect £970.00 £970.00
Principal solution architect £1,130.00 £1,130.00
Technical architect
Role level UK Rate Offshore Rate
Senior technical architect £970.00 £970.00
Lead technical architect £1,130.00 £1,130.00
Principal technical architect £1,450.00 £1,450.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,740.00 £1,740.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,740.00 £1,740.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,740.00 £1,740.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £420.00 £420.00
Analytics engineer £520.00 £520.00
Senior analytics engineer £765.00 £765.00
Lead analytics engineer £1,130.00 £1,130.00
Head of analytics engineering £1,450.00 £1,450.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £420.00 £420.00
Data analyst £520.00 £520.00
Senior data analyst £765.00 £765.00
Principal data analyst £970.00 £970.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £765.00 £765.00
Senior data engineer £970.00 £970.00
Lead data engineer £1,130.00 £1,130.00
Head of data engineering £1,450.00 £1,450.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,450.00 £1,450.00
Head of data ethics £1,740.00 £1,740.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £970.00 £970.00
Lead data governance manager £1,130.00 £1,130.00
Head of data governance £1,450.00 £1,450.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £420.00 £420.00
Associate data scientist £520.00 £520.00
Data scientist £765.00 £765.00
Principal data scientist £970.00 £970.00
Lead data scientist £1,130.00 £1,130.00
Head of data science £1,450.00 £1,450.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,130.00 £1,130.00
Lead machine learning engineer £1,450.00 £1,450.00
Performance analyst
Role level UK Rate Offshore Rate
Senior performance analyst £750.00 £750.00
Lead performance analyst £1,130.00 £1,130.00
Head of performance analysis £1,450.00 £1,450.00

IT operations roles

Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £420.00 £420.00
Change and release analyst £520.00 £520.00
Change and release manager £765.00 £765.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £420.00 £420.00
IT service manager £520.00 £520.00
Senior IT service manager £765.00 £765.00
Head of IT service management £970.00 £970.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £420.00 £420.00
Problem manager £520.00 £520.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £420.00 £420.00
Senior service desk analyst £520.00 £520.00
Service desk manager £765.00 £765.00
Head of service desk £765.00 £765.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £420.00 £420.00
Service readiness analyst £520.00 £520.00
Service transition manager £765.00 £765.00
Lead service transition manager £970.00 £970.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £520.00 £520.00
Delivery manager £765.00 £765.00
Senior delivery manager £1,130.00 £1,130.00
Head of (Agile) delivery management £1,450.00 £1,450.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £765.00 £765.00
Digital portfolio manager £970.00 £970.00
Senior digital portfolio manager £1,130.00 £1,130.00
Head of portfolio £1,450.00 £1,450.00
Product manager
Role level UK Rate Offshore Rate
Product manager £765.00 £765.00
Senior product manager £1,130.00 £1,130.00
Lead product manager £1,450.00 £1,450.00
Head of product £1,740.00 £1,740.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,740.00 £1,740.00
Service owner
Role level UK Rate Offshore Rate
Service owner £765.00 £765.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £325.00 £325.00
QAT analyst £420.00 £420.00
Senior QAT analyst £520.00 £520.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £325.00 £325.00
Test engineer £420.00 £420.00
Senior test engineer £520.00 £520.00
Lead test engineer £765.00 £765.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £520.00 £520.00
Junior DevOps engineer £765.00 £765.00
DevOps engineer £970.00 £970.00
Senior DevOps engineer £1,130.00 £1,130.00
Senior DevOps engineer - management £1,130.00 £1,130.00
Lead DevOps engineer £1,450.00 £1,450.00
Lead DevOps engineer - management £1,450.00 £1,450.00
Principal DevOps engineer £1,740.00 £1,740.00
Principal DevOps engineer - management £1,740.00 £1,740.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £325.00 £325.00
Junior frontend developer £420.00 £420.00
Frontend developer £520.00 £520.00
Senior frontend developer £765.00 £765.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £520.00 £520.00
Junior developer £765.00 £765.00
Developer £970.00 £970.00
Senior developer £1,130.00 £1,130.00
Senior developer - management £1,130.00 £1,130.00
Lead developer £1,450.00 £1,450.00
Lead developer - management £1,450.00 £1,450.00
Principal developer £1,740.00 £1,740.00
Principal developer - management £1,740.00 £1,740.00

User-centred design roles

User researcher
Role level UK Rate Offshore Rate
Associate user researcher £325.00 £325.00
Junior user researcher £420.00 £420.00
User researcher £480.00 £480.00
Senior user researcher £520.00 £520.00
Lead user researcher £590.00 £590.00
Head of user research £640.00 £640.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Monday 11 November 2024
What the ISO/IEC 27001 doesn’t cover
The ISMS context of the organisation is: The provision of technical consultancy, software engineering, support and maintenance of digital services. Catapults internal processes as defined are the scope of ISMS.
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
F97a46dd-c00a-479a-bba0-2245bf74e9e8
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
4b185103-94a3-4214-a769-e6c52de609b9
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.