WIFINITY LIMITED

Wifinity Hotspot Manager

Wifinity Hotspot Manager is a comprehensive Wi-Fi Access management service designed for ease and efficiency. It offers plug-and-play setup, social logins, multi-venue support, and monetisation tools, catering to businesses looking to provide secure, scalable, and user-friendly internet access across multiple locations.

Features

• Facilitates user access via existing social media accounts.
• Central control for multiple locations through a single interface.
• Instantaneous data on network usage and performance.
• Administer networks from any location via internet.
• Custom branding options for partners and resellers.
• Offers interfaces in several languages for global use.
• Ensures smooth operation on smartphones and tablets.
• Simplified Wi-Fi access through voucher distribution.
• Automated tools to maintain compliance with regulations.

Benefits

• Streamline control across multiple venues from one platform.
• Offer social media logins to boost user convenience.
• Utilise multilingual support to accommodate diverse users.
• Ensure optimal performance on mobile devices.
• Monetise Wi-Fi service through advertising and vouchers.
• Automate adherence to regional legal regulations
• Gather data through surveys and usage tracking

£6.67 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wifinity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

475465098814783

Contact

Bid Management
07538410008
tenders@wifinity.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Maintenance windows are scheduled during off-peak hours to minimise disruption. Support is currently limited to devices and systems that meet the minimum requirements specified in the system requirements section. All features and functions are subject to the limitations of the underlying cloud infrastructure.
• System requirements:
  • Hardware: MikroTik, Ruckus, Cambium, Fortinet, Cisco Meraki, Aruba, Extreme
  • Operating Systems: Windows, MacOS, Linux
  • Web Browsers: Chrome, Firefox, Safari, Edge (latest versions)
  • JavaScript enabled
  • Cookies enabled
  • Firewall allowing traffic to/from Hotspot Manager servers
  • 10Mbps internet connection
  • 1280x900 screen resolution or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target Service Level is at least 90% of end-user emails responded to within 24 hours or less each month
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Wifinity offers several support levels, designed to cater to a variety of operational requirements:; ; Standard Support:; Features: Includes 24/7 technical support and basic troubleshooting.; Cost: Included in the base service package at no additional charge.; ; Premium Support:; Features: Provides all the benefits of Standard Support with the addition of a dedicated Technical Account Manager and a Cloud Support Engineer for tailored technical guidance.; Cost: This enhanced level of service is available for an additional fee, dependent on the customer’s specific requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: New users will be onboarded via a Service Delivery Manager. Training and documentation will be provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Exit Schedule would outline what data the Customer wishes to extract on exit and how Wifinity would share this.
• End-of-contract process: At the end of a contract, Wifinity will agree, through the Exit schedule, a process to manage the removal of our support to allow the customer to transition to the new provider. Any charges related to these services will be captured through a Contract variation once understood.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile optimised interface
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Management, Configuration, Reporting and Monitoring dashboard interface
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The service is equipped with a RESTful API system that allows customers to access, in an encrypted and secure way, the information contained in the system so that you can read, write, save, search and delete data without using the graphical backend interface.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Many aspects of the service can be customised and are fully configurable to user needs. Customisation can be made available by user type or delivered as a service.

Scaling

• Independence of resources: Our architecture ensures users are not impacted by others through robust resource partitioning and dedicated processing capabilities. Our scalable infrastructure dynamically allocates bandwidth and computing resources based on real-time demand, maintaining optimal performance and responsiveness. ; Advanced load-balancing techniques distribute traffic evenly across our global network of data centres, preventing any single point of overload. Additionally, our cloud-native design supports auto-scaling capabilities that adjust resources automatically to handle load increases, ensuring consistent service levels for all users regardless of overall system demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports are available on a number of topics including but not limited to:; Data Usage by user,; Time online,; Peak Period usage,; Device type,; Application type
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: PROMETEO SRL

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users access a self-service user dashboard and data can be exported in a number of formats.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The exact service level agreement would be discussed and agreed at contracting and is dependent upon the existing WiFi infrastructure.
• Approach to resilience: Wifinity's service is engineered with resilience at its core to ensure high availability and uninterrupted service. Wifinity operates several geographically dispersed data centres capable of full failover. These facilities are equipped with redundant power supplies, HVAC, and network connections to ensure they operate effectively under various scenarios. Data and applications are replicated across these data centres to provide real-time redundancy and fast recovery times. The infrastructure is regularly updated and maintained according to best practices to prevent outages due to software or hardware malfunctions. The network design is scalable and flexible, allowing for easy expansion and adjustments as organisational needs grow or change, without impacting the underlying resilience.
• Outage reporting: Wifinity's service employs a comprehensive approach to outage reporting, designed to ensure that clients are promptly and effectively informed of any service disruptions. There are key components of our outage reporting system. Wifinity provides a dashboard that offers real-time visibility into service status, including current operations, maintenance updates, and any ongoing outages. This dashboard is accessible to all users and is updated continuously to reflect the most current service conditions. In the event of an outage, Wifinity automatically sends out email alerts to all affected users. These alerts provide immediate notification of the issue, expected resolution time, and any steps users may need to take. Follow-up emails are sent to update users on the progress of resolving the outage and to notify them once normal service is restored. Alongside email, Wifinity also sends SMS notifications to provide another layer of immediate communication. This ensures that users receive outage notifications even if they are away from their primary email.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: We secure access with multi-layered defences:; 1. Authentication: Strong passwords and multi-factor authentication (MFA) prevent unauthorised logins, even if credentials are stolen.; 2. Authorisation: Users are assigned roles with the least privilege, granting access only to features they need for their tasks.; ; Network Segmentation: Management interfaces are isolated on secure networks, and firewalls block access from untrusted sources.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 10/07/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wifinity’s information security policies and processes follow ISO27001. This is the responsibility of our Head of IT and Information Security, who reports to our Chief Operating Officer and, ultimately, the CEO

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wifinity has an ITIL-based Service Management process. A Service Delivery Manager will be responsible for overseeing change management in relation to the service. Where the need for change or configuration has been identified, the SDM will liaise with Wifinity’s Change Management Team to ensure service and security risks are mitigated, impact minimised, and change properly documented. The Customer Service and Account Management teams will also be involved to raise any comments or concerns about the impact of the change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Wifinity scans our systems continuously for vulnerabilities using industry-standard tools. These compare our software to databases of known weaknesses.; Identified vulnerabilities are prioritised based on severity (exploitability, impact) and asset criticality. High-risk issues are addressed first.; Security patches from software vendors are reviewed and tested thoroughly. Once approved, deployment is prioritised based on risk. Critical patches are deployed rapidly, often within hours.; We monitor several threat intelligence feeds. These constantly update us on new vulnerabilities and exploits.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Wifinity vigilantly monitors systems for suspicious activity. Security logs track user access, system changes, and anomalies. Our tools analyse for patterns linked to malware or hacking attempts.; ; Potential compromises are flagged for investigation. This involves isolating the affected system, analysing logs for the root cause, and assessing the damage.; ; Response speed depends on severity. Critical incidents trigger immediate action to contain threats and prevent further damage. Our team is on call 24/7 to ensure a swift response.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Wifinity utilises 24/7/365 dynamic, automated monitoring of the network. Our Network Monitoring System (NMS) provides our network engineers and customer support agents with real-time and historical data regarding the health and performance of your network. ; ; Users can report incidents via email, telephone, and webchat. ; ; Where an incident is identified or reported, the customer will be notified and provided details including reference number, priority, impact, root cause information, investigation and resolution. Communications will be sent out throughout the incident, with updates at each stage.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Wifinity is committed to reaching Net Zero by 31 December 2030. This places us 20 years ahead of the recommendations put forward by the IPCC and the UK government’s target, demonstrating our leadership and ambition. ; ; To this end, we have completed a baseline exercise of our Scope 1, 2 and several Scope 3 emissions and have set realistic and achievable targets to reduce these across our entire organisation and within each and every programme of work we deliver, including this one. We are working towards the inclusion of currently excluded categories as part of our program to improve data collection.; ; Wifinity aims to reduce our Scope 1 and 2 emissions by 30% by 2026 (within the lifetime of this contract). We will also offset our residual Scope 1 and 2 emissions in FY2023 to become carbon neutral via high quality verified offsets. Alongside this, we have set ourselves a 63% reduction target in all Green House Gases (GHGs) emissions across all Scopes by 2030, offsetting any residual emissions via high-quality nature-based or direct air capture projects. ; In 2022 we appointed external specialist carbon consultants to advise Wifinity on our process, collating and verifying data to calculate our carbon emissions (baseline) and advise us on our carbon reduction options. ; Wifinity will achieve: ; • 21% absolute reduction in emissions by 2024 (within the lifetime of this contract); • 40% absolute reduction in emissions by 2027; Where emissions are because of our supply chain (Scope 3), we are committed to using our purchasing power and choice of supplier to encourage the correct carbon reducing behaviour within our supply chain. This includes during the delivery of this service.

  Tackling economic inequality

  Wifinity is committed to tackling economic inequality and has a range of initiatives that directly or indirectly support current and future employees and the communities we serve.; Remote First – Significant talent exists beyond the main city hubs and therefore our remote-first status allows us to proactively promote our roles to the communities in which we serve ; Field Workers – We proactively recruit field workers in areas that align in proximity to our customer’s communities, reducing unnecessary travel and impact to our environment and on the work life balance of our employees.; Recruitment – inclusive hiring policy – One behaviour linked to our company value of Inclusion is “Come as you are”. We actively seek diversity in recruitment, using systems design theory ; Disability Confident – We are an approved Disability Confident Employer; Apprenticeships – We have set ourselves a minimum and stretch target for apprentices of 3% and 5% respectively. ; Traineeships – We run traineeship programmes to support our employee pipeline.; Volunteering Programme – Our Good Connections programme is an annual programme that leads to the installation of our product for free, in a facility for the underprivileged; Job Centres and Job Fairs – We proactively contact job centres in regions where we deliver or plan to deliver our services. This supports both unemployed and underrepresented community members. ; Promote internal development – This is especially important for remote team members in regions with limited opportunities ; Mentor Programme – We have a volunteer mentoring programme for employees to both mentor and reverse mentor.; Employee Champion and Social Groups – We’ve created a platform for two different types of Employee Groups. The first, Employee Champions, is business driven and supports areas such as Environment and Social Champions as well as Champions for Women in Tech.

  Equal opportunity

  Wifinity takes a positive approach to fair work practices, in providing equal opportunities, and supporting the learning and development of our staff. ; We commit to:; • Paying all directly employed staff on the project the Real Living Wage or above; • Supporting the development of project staff through on the job learning, peer-to-peer development and formal training. This includes shadowing, where appropriate.; • Investigating where we can provide apprenticeship opportunities, particularly in areas with low employment ; • Ensuring all staff benefit from our commitment to providing a positive environment that recognises and values their different experiences, abilities and skills and where equal opportunity will be provided for all; • Aiming to reflect the diversity of your staff and the wider population in our team; • Not utilising any zero-hours contracts; • Providing a positive work-life balance for all project staff, with opportunity for flexible working where eligible; • Creating an atmosphere of collaborative workforce engagement through regular staff representation and an open and honest culture of feedback; Wifinity has a number of policies that demonstrate our wider commitment to fair working practices (Parental/Adoptive Leave, Communication and Collaboration, Equal Opportunities, Flexible Working, Absence, and Skills and Training) which we would be happy to share

  Wellbeing

  Wifinity has an established Health and Safety Management system that is compliant with the requirements of the ISO45001:2018 Standard. ; Wifinity has core areas of focus which ensure that all employees have the necessary skills and information to achieve and maintain Health and Wellbeing.; All staff undergo a mandatory induction that covers all aspects of the Health and Safety Management System relevant to their activities along with information relating to employment and the help and support available to them for areas such as mental & occupational health. ; We hold a training matrix that indicates the required competencies by role which is then monitored to ensure individual employees renew their training at the required frequency.; Each team active on our projects has a team leader who is responsible for general supervision on site and ensures that all works are carried out to the requirement of the Management System and work-related documents. ; All Wifinity projects are subject to a specific Risk Assessment / Method Statement (RAMS). We complete a Point of Work Risk Assessment (POWRA) prior to work commencing. We use specific software to aid the programming of individuals, ensuring that those within the closest proximity of the delivery location are used to reduce travel along with effects on health caused by fatigue. ; Wifinity has trained six Mental Health First Aiders to provide support throughout the company. The team provides frequent communications to both raise awareness of mental health issues and to provide a contact point for individuals, should they require it. We also offer Private Health Insurance to all permanent employees, and this includes coverage for both physical and psychological health

Pricing

• Price: £6.67 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wifinity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.