https://ivent-hq.com/

Virtual Events & Webinar platform

Ivent is an award winning, secure, cloud hosted platform for delivering virtual events, webinars and hybrid events. The platform can facilitate all online event types and can be branded and tailored to a customer's requirement. Ivent offers SaaS licences and provides training and dedicated support for its platform

Features

Platform to deliver virtual /hybrid events, webinars and live streaming
Real time analytics across all activity for clients
24/7 UK based support and event management
Full registration system with custom emails
Accessible and usable with desktop, laptop, tablet or mobile
On-demand webinars and video hosting
Brandable to individual client requirements
Facilitates live chat and video chat with scheduler
Leading cloud infrastructure supporting latest streaming protocols
Multi language capability

Benefits

No requirement for software install, plugins or Adobe Flash
Dedicated "human" live chat support service
UK based with both UK and global clients
Ability to integrate with all major marketing systems and CRM's
Speakers can present with any browser and from any location
View events from any connected device, anywhere in the world
Ability to brand event to customer requirements
Create, manage and distribute online content in a single platform
Advice on creating the most effective virtual event solutions
Fully self service via desktop or mobile

£250 a licence

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@ivent-hq.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

https://ivent-hq.com/ Gavin Newman
Telephone: 07837427824
Email: accounts@ivent-hq.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: None
System requirements: Internet Connection

Access to internet browsers (mobile, tablet & desktop compatible)

User support

Email or online ticketing support: Email or online ticketing
Support response times: 15 minutes in working hours including weekends .
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Confirmed using WAVE compatibility tester
Onsite support: Yes, at extra cost
Support levels: All clients are provided with an Account Manager for the set up period during on-boarding and for the duration of their event licence. We provide email, call back and live chat support options
Support available to third parties: Yes

Onboarding and offboarding

Getting started: All licences come with up to 6 hours of training including the admin interface to facilitate the full delivery of a webinar or virtual event. The ivent team also include advice workshops on best practices for the delivery of online events and speaker training on the delivery of online presentations. A comprehensive online resource is available for any additional help required
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: A customer can download all reports across their account and export those as csv via the client admin portal.. Ivent works to it's customer data retention policies in terms of managing data deletion and extraction
End-of-contract process: Before the end of the contract a customer will have the ability to remove all of their media and content as well as download all reporting data. Following the termination of the licence, their account will be de-activated and deleted with no data or media held by Ivent. Under GDPR legislation the ivent platform has been designed to manage the removal of all data subjects in line with a clients data retention policy .

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The platform is built mobile first and therefore ALL features and services are available on mobile including the customer admin, reporting & management area
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Accessible via both desktop and mobile the service interface allows for a full self service system but is also supported by ivent support staff if required. This interface allows for the total management of any event or webinar from registration to delivery
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Tested compatibility using WAVE
API: Yes
What users can and can't do using the API: Integration with 3rd party CRM and Marketing Automation tools are available. No changes can be made using the APi as the APi is used to pass data and metrics however any special requests can be made and discussed with the development team
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Fully branded webinar and/or virtual event environment and customised navigation - Registration page, virtual space design and emails can all be customised to meet a customer's brand guidelines

Events built to your specifications - single events, multi-events, 365 digital hubs, live and on-demand solutions, polls, social media integration, video, audio and live webchat, document/link downloads etc.

Reporting can be set up to display your key metrics in a dashboard as well as making all reports available to download, export to CSV or view.

Platform is available as a self-service option so it can be managed by the client or use Ivent support to assist in the management of it.

Scaling

Independence of resources: The Ivent Pro platform has been built using the very latest technology in AWS (Amazon Web Services) deploying serverless architecture and services which allow for infinite and automatic scaling with no impact on any other user's platform demands

Analytics

Service usage metrics: Yes
Metrics types: These include - all aspects of registration, visits, attended users, dwell-time, not-attended users, email campaigns (sends, opens, bounces) , event booths (visitors, content downloads, views & links , live chat transcript), video meeting attendance, no shows and cancelled delegates. Webinars (visitors, plays, views, attended, not-attended) , referrals, surveys , polls responses with data and virtual tour metrics
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: The service deploys SHA & AES 256 bit encryption. Passwords are hashed with bcrypt
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: MFA access to the admin portal and extraction via CSV download
Data export formats: CSV
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: Ivent Pro ltd will use commercially reasonable efforts to make its ‘services’ including the video streaming services available with a ‘Monthly Uptime Percentage’ of at least 99.5% during any complete monthly cycle in the licence period. In the event ivent ltd does not meet the Uptime Commitment, the customer should communicate the ‘error rate’ to ivent pro. Scheduled downtime is excluded where the client is notified 5 days prior to the commencement of such Downtime. Scheduled downtime will never occur during or close to a monitored event timeframe.
Approach to resilience: Ivent Pro has no single point of total failure. Resilience and backups are built in to the cloud hosting provider's hardware and in the ivent pro software architecture. This is applied throughout the entire platform and within our cloud hosting partners. Our approach is planning and preparation for any eventuality, recovery and then adaptation if necessary. Further information is available on request.
Outage reporting: Email alerts and cloud hosted APi service

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: Access to our platform is segregated at the account level for a customer's named staff and ivent administrative staff. Access to the admin management interface is by customer appointed staff only and accessed using MFA. This is the same for support channels. Passwords are encrypted within our database (# salt).
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Citation ISO Certification
ISO/IEC 27001 accreditation date: 30/08/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: The Information Security Committee is responsible for providing quarterly Information Security briefings for all staff. All employees are required to sign the 'Information Security Policy' document during on-boarding with the company to validate their understanding of it. Any change in legislation or certification criteria is immediately adopted into our InfoSec documentation and staff informed in a live online meeting. A copy of the document is available on request. All employees are required to report any breach or potential breach whether this is internal/external/deliberate or accidental to their line manager who will then inform senior management. There is a "Major Incident" channel in our G meet internal comms tool which is dedicated to any breach or incident

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We use an internal ticketing system (JIRA) to track development work, incidents testing and client requests with board level approval
Configuration and change management – There is a detailed change management process in place. Details on request.
Vulnerability management – Regular vulnerability testing and identification systems are in place.
Protective monitoring – We deploy AWS cloudtrail to log all activity on Api requests.
Incident management – Deploying a mirrored database service that backs up in real time we can ensure the service is recovered securely and fully operational
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Ivent Pro manages vulnerability with the recommended 5 step approach - Assess. Prioritize. Act. Reassess. Improve. For each new software release and deployment into production there is a written process of assessment managed by the head developer and Ops director. Any potential vulnerability is noted and acted upon before that release goes into production. We have a patch management policy available on request and patches are managed according to priority with any security vulnerability actioned immediately.
Penetration testing is performed twice a year or when there is a significant module release.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Event Logs are scanned 24/7 for any potential compromise in our platform security using Cloudtrail (AWS service). If a potential compromise is detected it is investigated immediately by the operations & support staff. We respond to any incident as soon as it occurs and there is a documented process to manage the reporting procedure that is available on request. .
Incident management type: Supplier-defined controls
Incident management approach: Our support staff are ITIL certified and there is a documented set of pre-defined processes for incident management. This includes a documented reporting procedure to a senior member of the team and a response action plan process including categorisation and prioritisation. The resulting report is detailed and stored in Jira (dedicated incident management software) and contains, the reporter, the type of incident, categorisation, the exact time and date of the occurrence, a detailed and clear description of what exactly happened and a remediation plan that was actioned.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £250 a licence
Discount for educational organisations: Yes
Free trial available: No

Service documents

Request an accessible format

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Virtual Events & Webinar platform

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents