Informatica Cloud Data Catalogue (Axon & EDC) , Data Governance,Privacy Management and Data Quality

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: The subscription license version of the service necessitates the utilization of Linux operating system on the server or cloud VM. The SaaS version of the service mandates the deployment of remote execution agent(s) for data communication with the cloud.
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: The subscription license version of the service necessitates the utilization of Linux operating system on the server or cloud VM. The SaaS version of the service mandates the deployment of remote execution agent(s) for data communication with the cloud.
System requirements: Linux operating system for subscription license version

User support

Email or online ticketing support: Email or online ticketing
Support response times: The Premium Success support program caters to small/medium enterprises requiring swift response times for crucial implementations. It grants unlimited access to Informatica's support services, Global Customer Support, during business hours - Monday to Friday from 09:00 to 17:30 (excluding public/bank holidays). Response times are as follows: Priority1 - 2 hours, Priority 2 - 4 hours, Priority 3 - 8 hours. Moreover, if Data Privacy Management is integrated, mission-critical support is extended with P1 - 30 Minutes, P2 - 2 Hours, and 24x7 follow-the-sun support, including weekend support via telephone.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: None completed.
Onsite support: Yes, at extra cost
Support levels: Customer success is paramount in our data-driven and customer-centric era. At VE3, we prioritize the customer's needs with our core value of "Think Customer First". Our success offerings are structured to embody this principle, consisting of three tiers:

Basic Success: Included with your subscription, this tier provides a self-service, flexible approach. You gain access to our online knowledge base, moderated forums, webinars, basic 8x5 assisted support, and introductory courses via the Informatica Success Portal.
Premium Success: Priced at 20% of the overall license cost, this tier offers advanced support services and enhanced adoption resources for business-critical deployments. You'll receive 24x7 P1 support, advanced assisted support, access to the Success Portal, a single pass to Informatica Learning Library, selected adoption services, and customer success services.
Signature Success: By invitation only, this tier offers the highest level of customer success services at the same cost as Premium Success. Selected customers benefit from strategic enhanced support, tailored customer success and adoption services, including 24x7 global support, proactive support services, scheduled consults with subject matter experts (SMEs), access to emergency response teams, adoption services, customer success services, and an Informatica University MasterPass subscription.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Informatica provides diverse training environments tailored to your requirements, including:

Complimentary online training accessible via the Informatica Success Portal, guiding users from basics to advanced topics like cloud analytics and offering access to best practice documents.
Public courses offered by Informatica Global Education Services cover all products. These instructor-led sessions feature lectures, hands-on labs, and demonstrations, aligning with job role demands and preparing participants for Informatica certification. Training is conducted in fully equipped, world-class Informatica Training centers globally.
Onsite training courses are customizable to suit your specific business needs and preferences.
The Informatica Virtual Academy (IVA) offers scheduled instructor-led training sessions via Webcasts. IVA delivers standard course material, including hands-on labs and instructor interaction, directly to participants' desktops. Sessions are scheduled regularly and at various times, ensuring flexibility for attendees to choose the most convenient timing.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Inside User Interface
End-of-contract data extraction: At any point, customers can export all their data from the environment, even upon contract termination. Similarly, all user data hosted by Informatica can be thoroughly purged when the contract concludes.
End-of-contract process: The customer's licenses on the organisation to access the service are removed and no users can access the applicatio

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Chrome
Application to install: Yes
Compatible operating systems: Linux or Unix

MacOS

Windows
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Informatica presents a user-friendly, web-based interface suitable for both business users and IT personnel. The interface design ensures consistency across all Data Governance functions, tailored to different user roles. Browser-based clients utilize accessibility features within the browser and operating systems. Additionally, the on-premise Data Quality solution features a drag-and-drop interface for effortless development of no-code data processing workflows.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: None completed.
API: Yes
What users can and can't do using the API: The service provides REST APIs for creation, deletion, update of data and also for execution of jobs, such as metadata scanning.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Certain aspects of the service are customizable, including role names and dropdown values for lifecycle phase or data set type. Additionally, users can configure custom attributes to extend the default fields, with the option to define custom lists of values through an admin UI. No coding is necessary for these customizations, and they are ensured to upgrade seamlessly.

Scaling

Independence of resources: Customer environments within the SaaS solution version are logically segregated by tenant to prevent unauthorized access to resources. Services offering virtualized operational environments ensure customers' segregation through robust security management processes and controls.

Informatica continuously monitors service usage to anticipate infrastructure needs for supporting availability commitments. It maintains a capacity planning model to evaluate infrastructure usage and demands at least monthly, often more frequently. Additionally, the Informatica capacity planning model facilitates the planning of future resource acquisitions based on current utilization and projected requirements.

Analytics

Service usage metrics: Yes
Metrics types: The subscription license version of the service provides dashboards of metrics for information such as most commonly searched items, types of objects, most active users and other metrics for the catalogue. The SaaS version of the solution provides dashboards to monitor the "IPU" (unit of usage) usage.
Reporting types: API access

Real-time dashboards

Regular reports

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Informatica

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Data is exported by using the built-in export capabilities from within the UI. Users can select from available output formats and also select which available data they wish to export.
Data export formats: CSV

Other
Other data export formats: XLS

PDF
Data import formats: CSV

Other
Other data import formats: XLS

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: All data transmission can be via HTTPS
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Within the solution, the various microservices communicate via HTTPS. Further, the specific metadata scanners provide security models consistent with the SaaS applications, databases, web services and other application / data sources they are connecting to.

Availability and resilience

Guaranteed availability: The Cloud Service operates 24/7, 365 days a year, with an uptime commitment of 99.50% on a monthly basis, excluding scheduled maintenance and upgrades. Availability is measured where the service is accessible from Informatica’s global data centers.

For any deviation from the uptime commitment, the following credits apply:

99.5% – 100%: No credit
98%– 99.49% (Minor Deviation): 5% credit of monthly fees
Below 98.0% (Major Deviation): 10% credit of monthly fees
Credit requests must be submitted within five business days after the end of the month. Informatica Operational Insights, Discovery IQ, non-production environments, and no-charge services are not eligible for credit
Approach to resilience: Information available on request under a Non Disclosure Agreement (NDA).
Outage reporting: Informatica provides a dashboard and portal containing an audit trail of outages and maintenance windows for SaaS services, available at https://status.informatica.com. Users can subscribe for email notifications regarding planned and unplanned outages and their resolution updates. Root Cause Analyses (RCA) are also accessible at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Role based security is used to control access to user interfaces. Only users assigned the appropriate privileges (directly or via group) can access management/admin portions of the user interface. Access to support channels is controlled by customer defined list of users who can lot support tickets for the account.
Access restriction testing frequency: At least once a year
Management access authentication: Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Informatica maintains a catalog of ISO-aligned Information Security policies, reviewed annually or as needed to meet regulatory/contractual obligations. These policies, managed by the Global Security Office and approved by Senior Leadership, define security standards and responsibilities. All personnel with access to Informatica systems are subject to these policies, with any policy changes, risks, or nonconformities documented, reported, and addressed by Senior Management.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: A Configuration Management program is implemented, defining security hardening standards for various system classifications. Informatica's Change Management Policy includes formal processes for change request, review, approval, and assessment of impacts on data privacy and security. Changes are communicated to relevant users, with rollback procedures in place.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Changes to Informatica services undergo security risk reviews before deployment. Production environment changes follow a structured process including design, documentation, testing, peer review, and final approval. Emergency changes adhere to incident response procedures, with exceptions documented and escalated.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: Informatica employs monitoring devices to detect unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Near real-time alerts notify of potential compromise incidents based on defined thresholds. Incident Response procedures ensure timely notification of security incidents to customers and provide 24x7 status monitoring.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Incidents are logged via phone, online, or email to Informatica Global Services. Each Case is assigned a unique number for tracking. The Primary Contact receives confirmation emails upon Case opening. Priority is agreed upon, with a focus on resolving high-priority Cases promptly to meet customer objectives.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Informatica Cloud Data Catalogue (Axon & EDC) , Data Governance,Privacy Management and Data Quality

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Informatica Cloud Data Catalogue (Axon & EDC) , Data Governance,Privacy Management and Data Quality

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents