PRIMESYS LTD

OVH - Cloud Business & Enterprise Professional Services

Technical expertise enabling you to create added value with cloud solutions with faster go-to-market. Our goal is to make life easier for our customers at every stage of their cloud journey. Our qualified senior engineers /architects provide you with personalised advice to create the right solutions for your business needs.

Features

• Professional Services operates around 3 main axis of value-added services
• Training, Delivery & Technical Advice
• Architecture Assessment, Design and Implementation Service
• Best practice design to ensure infrastructure stability, scalability, availability
• Discovery, Design & Planning, Testing, Execution & Review
• Assisted Migration Service
• Audit Service; Discovery, Analysis & Review
• Training Services to deliver basic or advanced services
• Architectural reviews and audits

Benefits

• For clients looking for expediated project delivery
• For clients looking for training on products and services
• For clients looking for architectural reviews and audits
• For clients looking for expert technical guidance

£1,300 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

476518830988336

Contact

Ryan Smith
07866813062
ryan.smith@primesys.co.uk

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Special Training option for Enterprise Support only
• Training is tied to specific services: Yes
• Services the training service works with: All OVHcloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Contextual guidance based on your use-case
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All OVHcloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: All OVHcloud services

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 min (15min for Enterprise Support) for an incident affecting the availability of all or most services — critical impact for customers 60 minutes for an incident affecting part of the services — critical or significant impact for customers 4 hours for an incident resulting in degraded services — moderate impact for customers 8 hours for Support or advice request — minimal impact for the customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: 24x7 phone, email, and chat access to Senior Support Engineers Unlimited cases / unlimited contacts (IAM supported) General guidance: < 8 hours System impaired: < 2 hours Production system impaired: < 1 hour Production system down: < 30 min (15min for Enterprise Support) 3rd party software support - Interoperability & configuration guidance and troubleshooting

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: OVH Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LNE
• ISO/IEC 27001 accreditation date: 15/03/2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • CISPE code of conduct
  • HDS (Healthcare Data Hosting in France)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  From OVHcloud earliest days, we have been committed to sustainability - reducing IT components waste, optimizing data center energy consumption, innovating for more efficient cooling systems. We know this not only benefits the environment but business, too. By striving to be frugal in our design and innovative in IT, we help our ecosystem become increasingly sustainable and strong - minimizing environmental impact and driving up performance. For us, the two go hand in hand. This approach is reinforced across European, with the recently published Climate Neutral Datacenter Pact, initialized through CISPE (of which we are a founding member) and we want to go further, leading the way at the European level - empowering our ecosystem, clients, partners and employees to keep pushing on to increase cloud sustainability.

  Equal opportunity

  OVHcloud strongly advocates equal opportunity and regularly holds internal meetings on such matters. We also publish a corporate code of ethnics that includes : Communicate in a people centred environment, where respect and diversity flourish. Select and support our employees by considering only their skills. Make sure that our vendors, partners and customers are aware of our policy regarding diversity, and also commit to this approach. Further more OVHcloud refuses to advocate or practices any form of discrimination or harassment related to a person’s gender, disability, family situation, political involvement, religious faith, sexual preferences, union activities or ethnic origins.

Pricing

• Price: £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.smith@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.