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Entrust Datacard (Europe) Limited

nShield as a Service (nSaaS)

nSaaS is a subscription-based solution for generating, accessing and protecting cryptographic key material, separately from sensitive data, using dedicated FIPS 140-2 nShield Connect HSMs. This cloud-hosted model gives organisations the option to either supplement or replace HSMs in their data centers while retaining the same benefits as owning the appliances.

Features

  • FIPS 140-2(Level 3) validated & EAL4+ certified HSM
  • Supports all the major algorithms and cryptographic APIs
  • HSMs located in secure UK Data Centers
  • Fully Managed or Self Managed Service available
  • All operational staff BS7858 cleared
  • ISO/IEC 27001: 2013 compliant policies & procedures
  • Cloud Security Alliance Security Trust Assurance and Risk - L1

Benefits

  • Customers own their Security World resources and keys
  • On-demand control to migrate/expand secure code execution
  • FIPS 140-2 Level 3 and eIDAS certified security of keys
  • Continue using the same applications within cloud-based nShield HSMs
  • Can be used with multiple cloud service providers
  • Supports hybrid cloud deployments and offers easy key migration
  • Full control of cryptographic keys and full separation of duties

Pricing

£1,590 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 6 5 6 5 8 6 0 5 1 6 8 6 3

Contact

Entrust Datacard (Europe) Limited Robert Hann
Telephone: 07818 552411
Email: robert.hann@entrust.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
PKI as a Service;
Key Management Solutions;
Privileged Access and Secrets Management;
Containers/Micro Services;
ADCs, Firewalls, TLS/SSL Inspection;
Encryption, Database Security, Tokenisation;
Payment Security;
Identity, User Authentication;
IOT, Certificate Management;
BlockChain;
Digital Signing, Code Signing.
Cloud deployment model
Private cloud
Service constraints
None
System requirements
No specified requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our support service is a 24x7x365
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
24/7 access to our expert technical support via web portal, phone and email • Initial response within 4 hours • Critical incident management process, to handle mission critical technical issues • Hot fixes for software and firmware issues • Access to the help center and knowledgebase • Software, firmware and documentation updates • Priority escalation handling Our support package provides our highest level of 24x7 technical support. It is designed for organizations who cannot allow their business to be impacted by extended outages within their critical live environment. Support includes access to our highly skilled team of technical support engineers, 24 hours a day, 365 days a year.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Entrust agrees the preferred interface to the HSM, sets up the VPN between the Customer Site and Entrust data Centres, assists with connection between the HSM and customer's application, assists/trains the customer to install and configure the HSM client and tests the system. Training is largely unnecessary except for installing and configuring the HSM client process.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Entrust will provide the administrative tokens that allow the customer to restore their Security World to an alternate nShield HSM. Entrust consulting services can be engaged for any other required migration, or to support rotation or extraction planning and execution.
End-of-contract process
If the customer exits the contract and requires their key material, on a T&M basis Entrust can assist the customer in backing up their key material

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
PKCS#11, OpenSSL, Java (JCE), Microsoft CAPI/CNG, Web Services (requires Web Services Option Pack), nCore.

The APIs/protocols are defined in the Service Description.

Users select the most appropriate interface method to the HSMs for their applications at service setup.

Once setup there is no means (or need) to change the interface without service interruption.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Customer are provided with their own dedicated HSM(s) as part of this service

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
We don't hold customer data within the service.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
This service does not hold any user data
Data export formats
Other
Other data export formats
No customer data is held in this service
Data import formats
Other
Other data import formats
No customer data is held in this service

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service availabilities are published in the Service Description, for nSaaS availability is 99.9%.
Approach to resilience
HSMs are set up in an HA cluster across our UK datacenters.
Outage reporting
Individual HSMs and service components can report errors and outages through various means (including API, Email, Web Interface, SNMP). In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is also available.

Identity and authentication

User authentication needed
Yes
User authentication
Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
The customer doesn't have access to management interfaces but they do have access to the support team to facilitate actions.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
LRQA
ISO/IEC 27001 accreditation date
06/10/2023
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
28/09/2021
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Nothing
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Data Centres are SOC 2 Type II compliant.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO27001 certified for our entire operations. We have an array of Policies and Procedures to cover every aspect of our Operations. External and internal auditing ensures compliance with these.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have strict change control on all our customer systems and configurations and the process is audited for our ISO27001 certification. Once a change is approved after operational, functional and security assessment, only authorised personel who are vetted can action changes and two person control is mandatory.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We monitor on a regular basis any releases from all vendors and other publicly released exploits. Patching these vulnerabilities are performed in a timely manner ensuring that our clients are not put at risk.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Comprehensive monitoring of nSaaS is designed to identify a potential attack early and to react accordingly; through the technology deployed at the boundary and by initiating additional protection.

SIEM solutions will alert the SOC of any potential or suspected attack. The response is multi-faceted; in the first instance the Entrust hosting partner will initiate their on demand DoS/DDoS mechanisms which will blackhole traffic to any specific /32 network.
Where a DoS or DDoS event is suspected, Entrust’s response will be initiated through:
• SIEM logs to SOC
• Syslog / SNMP logs to Operation teams for Availability and Load monitor
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our Incident Management policy and procedures follows best practice as required by ISO27001:2013. Examples of incidents and events are defined and subsequent actions are designed into security incident responses. Users report incidents either by telephone, email or directly to managers or the Security Manager. All incidents are recorded in the Service Desk system and coordinated through to closure by the investigating body. Incident reports are generated upon completed investigation and these are shared with interested parties under NDA, as required contractually, legally, regulatory. All incidents are reported to the Security Management Forum and subsequently to the Board of Directors.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our goal is to manage our manufacturing, warehousing, distribution, and office facilities to minimize ecological impact. Entrust maintains an ISO 14001 certification at its headquarters and principal manufacturing facility and is working to set organizational carbon reduction goals to achieve net zero carbon emissions by 2050. We also comply with important environmental measures such as REACH, RoHS, and Proposition 65 where applicable to our business.

Tackling economic inequality

Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

Equal opportunity

Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

Wellbeing

Diversity, Equity and Inclusion – Entrust has established concrete goals to build a more diverse workplace and supplier base. We actively promote an inclusive and welcoming culture across our business through our Entrust Includes initiative and we look for suppliers that embrace similar values through our formalized supplier diversity program.

Pricing

Price
£1,590 an instance a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide a test HSM environment in our lab to assist with integration.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robert.hann@entrust.com. Tell them what format you need. It will help if you say what assistive technology you use.