Thrive CSR Limited

Donations & Grants Management Software

Software platform that enables administrators to more easily receive, review and manage applications for support. Can handle grants programmes; ‘in-kind’ donations of items or time; school visits, requests from staff etc. The system will also handle communications with applicants as well as automatically collect project evaluations.

Features

• All applications received into one central system
• Applicants can receive notifications on the progress of their application
• Status of all applications can be seen from one dashboard
• Multiple workflow statuses available e.g. pending, shortlist, committee review
• Scoring system to assist review
• Budget tracking
• Output reports e.g. for Committee Review or for Accounts
• Automatically follow up with recipients for project evaluations or feedback
• All activity reporting in real time within your system

Benefits

• Reduce admin time by over 50%
• User friendly and professional experience for applicants
• Administrators easily have full visibility of all activity
• Easy budget tracking
• Easy auditing and governance
• Get higher quality feedback and evaluations
• Tailored reporting to meet your internal and external reporting requirements
• GDPR compliant

£5,000 to £25,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neilm@thrive-platform.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

476576563111760

Contact

Neil Macdonald
07789644049
neilm@thrive-platform.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Access to internet
  • Modern internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Contractually within 1 business day. On average in the last rolling year the average response time has been less than 2 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No direct testing but we use off the shelf products for web chat that already have appropriate accessibility certifications.
• Onsite support: Yes, at extra cost
• Support levels: We provide standard support levels of all our customers, with the ability to vary these for special projects.; ; Our standard support is via our own UK based helpdesk who can assist with both technical and product based questions/problems. This helpdesk is available to all administrators of our system.; ; We also provide access to an account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with the client to scope out exactly how our platform will be configured to their needs, have it set up and then provide onsite training and documentation as appropriate to ensure a smooth roll out.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: We help the client extract their data in a suitable CSV format.
• End-of-contract process: We help the client extract their data and then securely delete their data. These two actions are included in our costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All parts of the system are accessible on both mobile and desktop. All public/staff facing parts of the Thrive system have an additional level of mobile optimisation.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: A full web interface
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We have clients who have staff using a variety of assistive technologies.
• API: No
• Customisation available: Yes
• Description of customisation: Before the service is deployed we run a full scoping exercise with the client in order to understand what customisations, or configuration changes may be required. Almost anything in the platform can be customised to ensure it suits client needs.; ; Available configurations will carry no additional charges but any substantial bespoke customisation work will carry additional charges which will be outlined to the client in a proposal document.; ; Many ongoing core platform upgrades and expansions made by Thrive are made available free of charge to existing clients. Any additional substantial bespoke customisations requested during the contract term will be chargeable.

Scaling

• Independence of resources: We have a scalable cloud based architecture and we upgrade capacity far in advance of maximum user utilization being reached.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users of the system and the common actions they take. Our system allows full tracking of the public/staff facing and admin parts of the platform to deeply understand and audit how the product is being used.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: From within the administration interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We have a 99.9% uptime SLA. Users are refunded 50% of their fee in the last month if we fall below 99%, and 100% if we fall below 96%.
• Approach to resilience: For security reasons this information is available on request - however as a guide, the resilient design of our architecture means we have never yet dropped below 99.9% uptime availability.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels are restricted by both technical and procedural enforced security, including infrastructure restrictions and privileged access management software.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We make ultimate security governance and compliance a board level responsibility yet at the same time we identify individual staff, at all levels, who are responsible for making security decisions and empower them to do so.; ; We look to clearly link our security activities to Thrive's goals and priorities.; ; We have a corporate culture that ensures accountability for related decisions.; ; We work to ensure that feedback is provided to decision-makers on the impact of their choices.; ; We continously monitor our approach to make sure its fits our wider organisational approach to governance.
• Information security policies and processes: Thrive follows current industry best practices with numerous technical and procedural security policies. As an option, we can provide a Service Manager, as a single point of contact for ensuring service quality, for service level reporting, for keeping the client up-to-date on new releases/upgrades etc.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Thrive tracks all key assets through their life cycle via a central register and when any key asset is changed, removed, or introduced Thrive has an established risk analysis process, which includes a security analysis of any key changes. Significant changes to Thrive's risk profile require director level sign off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Thrive performs automated and manual quality assurance and security testing on every major release. ; ; Vulnerabilities and potential threat intelligence is sourced from external news sources and relationships with key industry advisors. ; ; Issues and vulnerabilities are tracked in Thrive task management system and addressed per priority.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a detailed intrusion detection and monitoring system with 24/7 alerting in place. ; ; We have an established incident response plan that involves employees at all levels of the organisation, including director level. At the heart of this is open and clear communication with our clients about verified incidents and resolutions.
• Incident management type: Supplier-defined controls
• Incident management approach: The process starts by educating staff how to report a breach or deal with a report from the outside. Once our incident response process is triggered by a breach report a designated team of senior management is convened who directly oversee the investigation and remediation of the breach. This includes alerting users (via phone or email as contractually defined) and government entities as appropriate. After this we have a structured postmortum and process improvement process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  As a provider of social value software solutions, Thrive’s intrinsic social value is in helping other organisations maximise their own social value delivery and reporting. However, in addition to this, we also ensure that we have our own internal social value delivery programme. With regards to the Tackling Economic Inequality theme of the social value model, Thrive has developed a mentoring programme called START, which provides mentoring to startup technology businesses to help them get off the ground.

  Wellbeing

  As a provider of social value software solutions, Thrive’s intrinsic social value is in helping other organisations maximise their own social value delivery and reporting. ; ; However, in addition to this, we also ensure that we have our own internal social value delivery programme. With regards to the Wellbeing theme of the social value model, Thrive deploys a number of initiatives to support both employee wellbeing and community wellbeing.; ; Employee volunteering policy – 2 days paid leave to complete volunteering activities; ; Company-wide team volunteering days with local charities; ; Staff wellbeing initiative – all staff members can select a monthly wellbeing activity such as gym membership, spa vouchers, cinema vouchers etc; ; Ad hoc donations to local charities and community groups

Pricing

• Price: £5,000 to £25,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neilm@thrive-platform.com. Tell them what format you need. It will help if you say what assistive technology you use.