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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Cloud Engineering Services / IT Consultancy
TRUSTED TECHNOLOGY PARTNERSHIP LTD

Cloud Engineering Services / IT Consultancy

HC provides expert technical resources with extensive experience delivering cloud projects. Following industry and vendor best practices throughout project lifespan, we ensure a secure, efficient and value for money service. Our experts are skilled across a wide range of ICT Infrastructure including; Datacentre, Hosting, Cloud, Storage and Network security.

Features

  • Innovative cloud based solutions delivered by market leading experts
  • Technical design and solution development
  • Flexible access to highly skilled & qualified cloud engineers
  • Mixture of on-premise and remote resource
  • Engineers available within short timescales with rapid on-boarding
  • Network Design and Implementation
  • Desktop, Server and Network Support Engineers

Benefits

  • Extend your team's capacity when faced with limited resource
  • Flexible to accommodate changes and emergencies
  • Ability to rapidly deploy & scale teams to meet requirements
  • Reduce risk by using best practice & quality standards
  • Experienced and accredited technical resources
  • Processes aligned to ISO:9001 standards and industry-recognised methodologies
  • Ability to design methodology to best suit environment
  • Complete delivery of IT infrastructure and Digital Transformation Projects
  • Scalable to customer and project demands
  • Stakeholder focused delivery with clear communication strategies

Pricing

£325 to £1,050 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@trusted-technology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 7 6 6 8 4 4 4 1 3 0 7 6 6 0

Contact

TRUSTED TECHNOLOGY PARTNERSHIP LTD Sales Account
Telephone: 01425 470888
Email: sales@trusted-technology.co.uk

Planning

Planning service
Yes
How the planning service works
HC can provide business case production and assistance using practitioner or board level options analysis and appraisal. Security Operating Model and process development with transition and implementation operations experience. We will utilise our board and senior governance roles, combined with technical specialists, Programme and project planning support provision through applied governance oversight.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Bespoke training and knowledge transfer services are available to customers.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
HC can work with the customer to undertake knowledge transfer, enabling their in-house teams. Alternatively we can provide a complete end to end service.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer a full range of support services through our nationally accredited ITIL service desk, in house teams of qualified developers and support specialists.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement is automated and instant. Response times vary depending on the SLA category assigned.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We provide an service / account manager on all G-Cloud engagements with responsibility for ensuring customer objectives are met, and that there are no issues with service delivery and customer satisfaction is maximised. Our service / account managers act as an escalation point, and can be reached via phone or email, to respond to issues beyond the control of the team providing the service. Service / account management is included within our service pricing.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

At HC we are committed to tackling the challenges of sustainable development and we operate as a responsible corporate business. We implement practices that promote economic security, social and environmental responsibility and we continuously seek to improve performance in these areas. We are committed to work with our suppliers and customers to improve sustainability performance throughout all our activities. We recycle printer toners, IT waste and cardboard through our partner WasteCare and the Council Recycling Scheme. Respecting the environment, HC is focused on reducing the environmental footprint of our customers by innovating highly efficient, integrated appliances and cloud-based security solutions.

At HC, we understand the unprecedented challenge that our customers face in continually improving their sustainability. We utilise innovation to drive environmental responsibility at the core of our strategy. We strive to minimize our environmental impact throughout our value chain, to ensure we are driving the best possible outcomes for sustainability goals and for the planet. We try to demonstrate this commitment in everything we do, by reducing the footprint of our partners products, ensuring they lead the way with energy efficiency, and adhere to compliance and regulations worldwide, and adopting responsible approaches across our daily business operations.

Pricing

Price
£325 to £1,050 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@trusted-technology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.