CDPSoft Professional Services and Additional Support
CDPSoft additional support services are designed to complement CDPSoft cloud solutions and include functionality training and skills transfer, forms and reports building, enhanced support and assistance, consultative health checks and reviews, project management, cloud solution business analysis and consultancy, enhancements, configuration, implementation, data migration/restructuring, integration, artificial intelligence, interfaces and more.
Features
- Configuration and implementation planning and delivery support services.
- High quality live online functionality training and skills transfer services.
- Consultative cloud solution health checks and reviews.
- Integration and interfacing set up, implementation and maintenance.
- Data migration and restructuring.
- Cloud solution courses and workshops.
- CDPSoft forms and report building, support and assistance.
- CDPSoft project management.
- Experienced CDPSoft trainers and consultants.
- Business analysis and consultancy.
Benefits
- The only provider of CDPSoft cloud solution support services.
- Collaborative and flexible approach to delivery.
- Fully scalable, rapid deployment of skilled resources as required.
- Extensive experience of delivering complex implementations and integrations.
- Proven track record within public sector and voluntary/non-profit organisations.
- Enables buyers to realise wider benefits from their investment.
- Cost effective solutions that help deliver efficiencies and maximise productivity.
- Training and workshops, following assessment of buyer requirements.
- Facilitates continuous improvement and helps to improve organisational buy-in/uptake.
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
4 7 7 0 0 9 7 3 6 8 2 2 4 2 2
Contact
CDPSoft Limited
Keirron Goffe
Telephone: 07746 141547
Email: enquiry@cdpsoft.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
- CDPSoft Cloud Implementation and Utilisation Consultancy and Support Services are only available during normal business hours (9:00 am to 5:00 pm Monday to Friday, excluding Public Holidays), and delivered remotely unless otherwise agreed with the customer. Implementation or configuration of some services may require downtime during normal business hours.
User support
- Email or online ticketing support
- Yes
- Support response times
- The help desk is available 09:00 to 17:00 Monday to Friday excluding English Public Holidays. Major Error; The entire software or a full module is prevented from being run. Serious Error; Failure of a major feature or serious performance degradation. We aim to respond within 4-hours, provide a temporary fix within 1 working day and a permanent fix within 5 working days. Other Error; Any other error that does not fall within the Major or Serious category. We aim to respond within 4-hours, provide a temporary fix within 5 working days and a permanent fix within 10 working days.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Account management support available as required to named representatives of all CDPSoft customers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,135.00 | |
| Senior data architect | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior solution architect | £1,135.00 | |
| Lead solution architect | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior technical architect | £1,135.00 | |
| Lead technical architect | £1,800.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £990.00 | |
| Senior data analyst | £1,135.00 | |
| Principal data analyst | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £990.00 | |
| Senior data engineer | £1,135.00 | |
| Lead data engineer | £1,800.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business analyst | £1,135.00 | |
| Lead business analyst | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £990.00 | |
| Senior delivery manager | £1,135.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,135.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior frontend developer | £1,135.00 | |
| Lead frontend developer | £1,800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior developer | £1,135.00 | |
| Principal developer - management | £1,800.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO
- ISO/IEC 27001 accreditation date
- Tuesday 11 March 2025
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification covers the full company scope as stated on the certificate.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- F7ecb1ec-25f8-4eb9-bfea-383279c2da4e
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 14001, Data Centre - issued October 2024 (LRQA)
- ISO 9001, Data Centre - issued October 2024 (LRQA)
- ISO 45001, Data Centre - issued October 2024 (LRQA)
- ISO/IEC 27001, Data Centre - issued October 2024 (LRQA)
- Cyber Essential Plus, Data Centre - issued November 2025
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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