Axianseu II Digital Consulting

Axians Modular Architecture

Axians Modular Architecture has been designed to be able to configure applications to the specific needs by selecting and using the required business modules, enabling fast delivery of a software service.

Features

  • Workspace
  • Objects 360 Record
  • Dynamic Forms
  • Organisation and Master Data Management
  • Users and Roles Management
  • Process and Approvals Management
  • Intelligent Assistance
  • Reporting and Analytics
  • Document Management module
  • Messaging module

Benefits

  • Fast assembly and configuration
  • Leveraging on modules continued improvement
  • Continuously improved Design System
  • Built-in proved experience
  • Ability to adjust to specific needs
  • Pay what you use
  • Build an ecosystem cost efficiently

Pricing

£25,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ricardo.goncalves@axians.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 7 7 0 5 3 8 2 4 6 3 4 6 3 2

Contact

Axianseu II Digital Consulting Ricardo Goncalves
Telephone: 07776697179
Email: ricardo.goncalves@axians.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
Web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Service requests are classified according to severity and impact and can be of 3 types: user support, incidents or improvement requirements. Each of these has different response times. Primary support is Monday to Friday, 9 AM to 5 PM, except January 1st and December 25th. Bespoke arrangements can be set at extra cost. Please refer to the Service Support document for additional information.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Please refer to the Service Support documentation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The onboarding process considers an initial side-by-side walk through and discussion to fine-tune the solution to the Customer's needs and demonstrate the self-service capabilities to enable the master data configurations.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The solution provides functionality that allows the Customer to export all data from the solution. Additionally, we can offer database diagrams that help understand how data is related.
End-of-contract process
At the end of the contract, the Customer can simply stop using the system, exporting data deemed relevant. Additional specific services required can be agreed upon and provided at extra cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution is web responsive. Some functionality (e.g. reporting) may not render or work as effectively.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
APIs (SOAP or REST) can be used to enable integrations with other systems (e.g. ERP, Document Management, etc.)
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users with the required roles can customise relevant master and business data

Scaling

Independence of resources
The service is scalable to address demand increase and decrease

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be manipulated in the solution (drag & drop functionality that allows the user to define what data to export) and exported into spreadsheet format. Other types of export are available at extra cost
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Spreadsheet

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service Uptime for Production Environment: 99.50%
Recovery Point Objective (RPO) : 12 Hours (PROD), 24 Hours (DEV and QA)
Recovery Time Objective (RTO): 2 Hours (PROD), 24 Hours (DEV and QA)
Approach to resilience
AWS Cloud Services underpin the solution. Additional information is available on request.
Outage reporting
Email alerts are sent in case of service disruptions

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to functionality and data is controlled via User and Roles management, complemented when relevant by other variables (e.g. Service, Team, etc.).
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Axians has implemented ISO 27001 standard compliant Information Systems Security Policy (ISSP), operational policies, computer charters defining security rules, and security procedures, regularly revised by the Security Steering Committee (SSC).

Roles and responsibilities have been designed to include both internal and external parties. Governance is supported by a Strategic Steering Committee, a Security Steering Committee, a CIO Steering Committee, and a RIP/ITM Security Committee, focusing on different responsibilities.

Risk management follows an Expression of Requirements and Identification of Security Objectives (EBIOS) methodology, and Continuous improvement follows a Plan-Do-Check-Act approach.

E-learning courses on Security and internal processes are mandatory for all Employees and Contractors, and awareness sessions are promoted regularly. Accountability is included in employees' contracts and Business Unit Managers in charge of the consulting teams, are responsible (and liable) for promoting the knowledge and compliance with the Governance process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change are managed through the technology platform's native functionality. The Service Center console gives every module an incremental version number as it is published. These versions can be accessed to confirm the upload date, time, and publisher identity, or to roll the code back in Service Studio for further development from the previous state of the app.

When a development milestone is achieved, a snapshot of the application can be created and tagged as a major/minor version with a description of the new features. It can then be deployed in LifeTime, the console that manages all the environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The technology (cloud services and platform) underpinning the solution is regularly updated and patched by the technology vendors to address new threats. Notifications and updates/patches are regularly sent/deployed by the vendors to keep the underpinning service up-to-date.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As part of the service support package, the solutions are regularly monitored for compromises, which are addressed according to the service's SLAs
Incident management type
Supplier-defined controls
Incident management approach
Customers can report user support requests, incidents or improvement requirements within the solution. Each type of request is classified according to severity and impact (P1 to P5) and, depending on the type of request, may include a brief explanation, contact details of the user, date and time of occurrence, and information that might help troubleshoot the issue (e.g., screenshots, details and context in which it happened, etc.). Requests are addressed according to the SLAs and monthly/quarterly reports are produced and shared with the Customer.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Commitment to deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.
Covid-19 recovery

Covid-19 recovery

Commitment to improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
Tackling economic inequality

Tackling economic inequality

Commitment to support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Equal opportunity

Equal opportunity

Commitment to demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.
Wellbeing

Wellbeing

Commitment to demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce.

Pricing

Price
£25,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ricardo.goncalves@axians.com. Tell them what format you need. It will help if you say what assistive technology you use.