Telana Limited

Microsoft 365 & Azure Migration & Support - AEMSP

Experience seamless migration to Microsoft 365 & Azure with Sundown's expert consultancy, fortified by our AEMSP accreditation and alignment to AWAF best practices. We specialise in steering Public Sector's digital transformation with tailored strategies, ensuring data security and maximised productivity. Entrust Sundown for an efficient, secure, and future-ready workspace.

Features

• Expert consultancy for smooth Microsoft 365 & Azure migration.
• Quality assurance with AEMSP accreditation, demonstrating commitment to excellence.
• Adherence to AWAF best practices, ensuring superior service standards.
• All Staff UK Based, DBS, SC, DV and NPPV3 cleared
• Specialised approach to Public Sector's digital transformation challenges.
• Tailored strategies designed to meet unique organisational needs.
• Robust data security measures to safeguard sensitive information.
• Comprehensive, ongoing support throughout the migration journey.
• Seamless transition to a digital workspace, minimising disruption.
• Innovative, future-ready solutions for sustained operational efficiency.

Benefits

• Microsoft Certified Masters and MVPs responsible for delivering each project
• Benefit from our compliance with AEMSP and AWAF standards.
• Gain quality assurance with our expert migration consultancy.
• Receive uninterrupted, comprehensive support for a smooth transition.
• Boost your productivity through our efficient migration processes.
• Enterprise Design & Delivery experience - 100k+ seats
• Future-proof your workspace with our advanced digital solutions.
• Patented Automation & Orchestration IP/tooling delivers exeptional value
• Strategically plan and execute your digital transformation with us.
• Achieve long-term operational efficiency with our future-ready solutions.

£3,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

477212339002296

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Planning

• Planning service: Yes
• How the planning service works: Sundown Solutions, an accredited Azure Expert MSP, specialises in the seamless transformation of Public Sector Modern Workplaces through Microsoft 365 & Azure. Our comprehensive planning and deployment approach mitigates common pitfalls of large-scale transformations. We deliver a full consultancy service in support of any cloud, hybrid or on-premise engagement.; ; We begin with a thorough understanding of your unique needs, enabling a customised strategy for Azure migration and modernisation. This may encompass a combination of Azure Transformation & modernisation, or the benefits of Windows Autopilot and Intune, eitherway, we will build a compelling business case, demonstrating improved efficiency and resource optimisation.; ; Our tailored design ensures seamless system integration, overcoming deployment challenges, while saving time and resources. The implementation phase sees robust security measures in place, optimising IT operations and pre-empting potential technical difficulties.; ; User adoption is facilitated through comprehensive training, ensuring effective system utilisation. Our ongoing service support promptly addresses any operational issues, offering continuous solutions to challenges.; ; Choosing Sundown Solutions as your AEMSP promises a modern, efficient, and productive workplace, delivering the full benefits of Azure Migrate & Modernise. We are committed to overcoming the complexities of large-scale digital transformation, enabling secure, efficient, and future-ready Public Sector operations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Azure / Active Directory Services
  • Azure Kubernetes Services / Automation
  • Microsoft SharePoint / SharePoint Online
  • SQL Server, Data Lakes, Data Bricks
  • Microsoft Azure Expert MSP, MCM, MCSM
  • Modern Workplace - Microsoft Endpoint Manager (Intune) / Autopilot
  • Legacy File Shares
  • MS Teams, Powerapps & PowerPlatform
  • User Adoption & Training

Training

• Training service provided: Yes
• How the training service works: Sundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft O365 marketplace, with our world-class team that includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared. ; ; The majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal client resources prior to/during or after the delivery (in addition to any standard knowledge transfer activities), so they can take ownership thereafter. This is delivered in conjunction that our customers can also realise the added benefit of Sundown's own L2/L3 Managed Service Support also being available to provide further peace of mind, post-delivery.
• Training is tied to specific services: Yes
• Services the training service works with:
  • O365
  • SharePoint & Sharepoint Governance
  • Azure
  • Exchange Online
  • Active Directory
  • MS Teams & Cloud Voice
  • MS Endpoint Manager - Configuration, Intune & Autopilot, Analytics
  • SQL Server
  • File Services Governance
  • Azure Monitor / SCOM

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We specialise in helping our customers define, architect, engineer and deliver their programmes across many areas including Cloud, O365, Mobility, collaboration and networking. Our unique method of engagement and processes dilutes complex situations, provides clarity, creates stakeholder consensus and delivers clear, actionable plans through to full execution and knowledge transfer and managed service. We have been delivering our services as part of a wider programme of engagement (on a fixed price / fixed outcome basis) to several clients, who themselves are adopting Azure/O365 and looking to leverage the benefits associated with it.; ; Our engagement across all the enterprise engagements has incorporated some or ALL the following approaches:; • AS-IS / To-Be Review – Planning & Assessment ; • E2E Programme design and interdependencies road-mapping; • Technical Architecture Design & Ownership (all Azure / O365 elements) ; • Service Design – inc Tooling and execution; • User Adoption & Training; • Deep routed SME engineering to support necessary remediation activities; • Automation & Orchestration to improve migration cadence and success; • Change Management & User Adoption; • HyperCare Support – floor walking and 24/7 service desk; • A 24/7 Team of M365 Admin Experts & MCM’s delivering Managed Services
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365 / Azure Active Directory
  • MS Azure, AKS, Automation, Native Apps
  • SharePoint On-Premises & SharePoint Online
  • SQL, Data Lake, DataBricks, Automation
  • Exchange Online
  • MS Teams / Exchange Online
  • Legacy File Shares
  • PowerApps / PowerPlatform
  • Modern Workplace - Win10/11, Microsoft Endpoint Manager (Intune) & Autopilot
  • Modern Workplace, Win11, FileSync, Endpoint Manager (Intune), Security

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our general software testing approach is an extension of our ISO 9004 standard and is based on ISO29119, and many Cloud projects we deliver benefit from already certified systems, which we would then apply our Application Lifecycle Model approach to testing. ; ; Plan – We will plan and subsequently sign off any actions with the client, identifying who will action the changes and providing a forward schedule of change that can go through official CAB approval ; ; Develop/Configure – We will then configure the solution which may also mean performing changes directly on the production tenant. This stage also sees instructions and documentation created on how to implement the solution. ; ; Test – We then test and adjust to confirm the solution works before handing to client for UAT which we support ; ; Deploy – Once testing is complete, we then deploy using the instructions sign off from the previous stage ; ; Maintain – We provide on-going support for the solution via the project technical team

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a UK Sovereign technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack. We maintain our customers cloud-based and hybrid solutions with the highest level of expertise and business rigor. The service desk will cover any issues raised against the Azure & M365 tenancy with options for a PAYG, all you can eat offering it provides ultimate flexibility to our customers. The scope of the service desk can be adjusted based on customers need to support specific platforms or services within the scope. This would for example address the inclusion of Azure AD management or the inclusion of SharePoint development hours. We also provide support for our proprietary solutions including YellowBracelet, PowerReview, PowerCleanse, PowerDefence and Digital Armour Our Service Desk capability UK Sovereign and staffed by BPSS / SC & DV Cleared resources.

Service scope

• Service constraints: Our O365 Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. Whilst we do not currently operate a proactive monitoring solution, our team of security vetted and cleared engineering are able to remotely login and fix issues often without the need to visit site.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested with JAWS screen readers
• Support levels: During the delivery of any solution, the Sundown team provide full Hyper-Care support during the transformation / migration project, and additional charges would ONLY come into place post delivery as part of an ongoing Managed Service. ; ; In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service, and they are each aligned a technical account manager and lead Cloud Engineer to support the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £3,000 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.