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SQC TECHNOLOGY LIMITED

Technical Problem Investigation and Management

Delivery of assessment, investigation, diagnosis, fix-design and fix-validation for problematic, challenging, functional and technical problems. Encompassing the leadership of multi-agency and multi-disciplinary problem resolution teams. Includes the preparation of tools and techniques required for the resolution of particular problems. Particularly relevant cloud implementations patterns that create new layers of complexity.

Features

  • Full leadership of problem related work
  • Delivered by engineers who understand the technical aspects
  • Disciplined, structured approaches to addressing problems
  • Minimal dependency on development teams for tooling
  • Independent technical analysis of system operation
  • Rigorous, traceable, tracking of objectives, activities, actions and decisions
  • Delivery of clear analysis of problem causes and impacts
  • Overight and direction of solution implementaion and validation
  • Delivery and validation of fit-for-production problem solutions

Benefits

  • Resolution of complex, long lived, intractable problems.
  • Transparency around the level of understanding of a problem
  • Transparency on the nature and long term impacts of problems
  • Eliminate dependency on supplier / systems integrator
  • Increased problem management throughput and faster turnaround
  • More focussed problem management action
  • More certainty of progress on stalled problems
  • Improved problem resolution outcomes
  • Greater confidence of root cause elimination
  • Reduced burden on programme management team

Pricing

£750 to £1,500 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.hudson@sqc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 7 3 7 7 0 8 7 2 3 0 2 2 8

Contact

SQC TECHNOLOGY LIMITED Neil Hudson
Telephone: 0207 993 2287
Email: neil.hudson@sqc.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Handfuls of challenging, hard to address, problems can severely delay migration to cloud solution. This services provides for effective and decisive problem management that will clear these blockages.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
This service prevents the "tolerance" of hard to solve problems that, ultimately, reduces the quality of the delivered outcome.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable to the Technical Problem Investigation and Management service

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

We create good IT employment opportunities for people in the UK who would otherwise face barriers to employment because they need to work from home due to family commitments. We create opportunities for people to work in IT, from home, who live in deprived areas of the UK.

Pricing

Price
£750 to £1,500 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.hudson@sqc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.