DILIGENT BOARDBOOKS LIMITED

BoardEffect

BoardEffect drives efficiency, effectiveness and engagement among board directors, executives and administrators .

More than 8,500 leading organisations and over 180,000 users rely on BoardEffect which allows truly easy management of board information, while also enabling board directors to fulfill their responsibilities of elevating organisational performance.

Features

• Device Agnostic - annotate documents which sync across platforms
• Intuitive, easy to use with the same interface across platforms
• Survey & Poll functionality
• Library to store additional content (unlimited storage)
• Easily create, manage users and permissions
• Approvals (with digital signature)
• Minutes & actions manager
• Task management
• Reporting which can be customised
• Integration (Single Sign On, Zoom, GoToMeeting and API)

Benefits

• One place to manage all board governance activities
• Easy, secure access to all relevant board information
• Quickly create and securely disseminate meeting content
• Collaborate securely, on the go
• Effortlessly onboard new users
• 24 x 7 x 365 support
• Breakdown barriers with other solutions through the API
• Additional modules for digital minutes, action management, secure messaging
• Integrations (Single Sign On, Zoom, GoToMeeting, other API)
• Custom reporting capabilities to streamline board management

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@diligent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

477393402304505

Contact

Sales
+44 (0) 207 605 7480
info@diligent.com

About the service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The server and network system (BoardEffect Platform and Website) will be available for a minimum of 99.5% on a calendar quarterly basis, provided that unavailability shall not be deemed to have occurred from service interruptions due to regularly scheduled maintenance or emergency maintenance that BoardEffect determines is reasonably necessary; or a force majeure event.
• System requirements: Not applicable

User support

• Email or online ticketing support: Yes
• Support response times: The BoardEffect platform is supported by phone, email and online ticketing. This support is also supplemented by our knowledge base which gives access to videos, guides and FAQ's which is accessible through the web browser and mobile applications.; ; Support response times are dependent on severity class -; ; All Severity 1 requests will be responded to within 30 minutes; All Severity 2 requests will be responded to within 2 hours; All Severity 3/4 email and phone inquiries will be responded to within 1 business day of reporting
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support (24x7 365), maintenance and upgrades are included in the annual subscription fee. There is a one off deployment fee for set up and all training which is delivered remotely.; ; If a client requires onsite support during the deployment for training there will be a charge of £1,500 per day plus expenses.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BoardEffect’s approach to training and onboarding is to provide a comprehensive review of the client’s current governance workflow processes, and then align the training for administrators and board members around the best practices for using the BoardEffect platform to support the organisation’s goals.; ; Dedicated implementation specialists work with the Client to provide individual assistance with organising and uploading documents & data as well as consultation on the development of a portal roll-out and training plan for the board.; ; Ongoing training and support is available in the form of regular webinars, online user guides, tips/tricks, videos, community forums, and contextual in-line help.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Client data is available for self-serve download.
• End-of-contract process: BoardEffect provides clients with subscription-based access to its software and associated services, including: securely hosting the clients’ data, customer service, and support for the application. We are committed to the ongoing operation, support, maintenance, improvement, and enhancement of our board portal solution. Our processes include identifying and constantly recommending new enhancements and changes to the system. Our customers are always looking for more features and benefits – we are in a continuous cycle of improvements.; ; Included within contract:; - Unlimited Storage; - Unlimited Product Upgrades; - Unlimited 24x7x365 Support; ; Additional cost:; BoardEffect works in a modular fashion, enabling organisations to add on supporting modules as and when they require. This modules are continuously evolving and currently the list of modules; - Minutes & Actions Management; - Messenger
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided in the form of a PDF, available within the platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: BoardEffect offers a consistent look and feel for users that are accessing through a web browser or through our mobile applications for iOS, Android & Kindle
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed through a web browser of through our mobile applications for iOS, Android and Kindle
• Accessibility standards: None or don’t know
• Description of accessibility: BoardEffect supports accessibility features and we would be pleased to provide a completed Voluntary Product Accessibility Template® (VPAT™) to demonstrate this point.
• Accessibility testing: We are currently undergoing testing
• API: Yes
• What users can and can't do using the API: We focus relentlessly on being the best board portal in the world, but also on enabling easy integration of BoardEffect with any solution that supports the work that is critical to your business..; ; This is accomplished through the BoardEffect Integration Panel. The easy-to-configure, flexible integration framework comes standard with the BoardEffect platform and gives you unparalleled control over integrations with other software solutions. Through the Integration Panel, you’ll be able to:; ; • Enable Single Sign-On (SSO) with other applications or solutions; providers; ; • Connect applications you already use to BoardEffect through; flexible, documented web services and API’s ; ; • Take advantage of prepackaged integrations with numerous popular applications
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: One of the guiding principles of BoardEffect is giving control to our clients. Through the Settings interface, Top level administrators for the solution are able to:; ; - Customise the look and feel of the platform, including uploading logos; ; - Create/manage unlimited committees (workrooms) and the functionality available to each group; ; - Customise security settings (such as passwords, mobile access, on/off line access for content and much more); ; - Create customised fields for reporting; ; - And so much more!

Scaling

• Independence of resources: BoardEffect's Software as a Service (SaaS) architecture allows us to scale up (i.e., adding more powerful servers/ storage/network devices) and scale out (i.e., adding more servers/storage/ network devices to the system).; ; BoardEffect's environment is monitored using commercial monitoring tools as well as internally developed tools to continuously monitor resource usage and application performance.; ; Our infrastructure is well positioned for growth and we are confident that we can easily accommodate our clients’ needs.

Analytics

• Service usage metrics: Yes
• Metrics types: Through the settings interface, Administrators are able to access login activity, device login information, Up time reports and user activity reports are available through the Support team
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Client data is available for self-serve download within the platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS
  • PPTX
  • DOCX
  • Gif
  • MP3/MP4
  • JPEG
  • PNG
  • ICS
  • Full list of file types available on request

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The server and network system (BoardEffect platform and website) will be available for a minimum of 99.7% on a calendar quarterly basis, provided that a service interruption during regularly scheduled maintenance shall not be deemed unavailability.; ; If guaranteed levels of service are not met then service credits will be used to compensate. Service credit means the following -; ; Annual Up-time Percentage Days of Service added to the end of the; service term, at no charge; ; 95% - 99.9% 15 days; ; 90% - 94.9% 45 days; ; <89.9% 90 days; ; Licensee Must Request Service Credit. In order to receive any of the Service Credits described above, Licensee must notify BoardEffect within thirty days from the time Licensee becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Licensee’s right to receive a Service Credit.
• Approach to resilience: Available on request.
• Outage reporting: We now have a public site where clients can access to view uptime and any relevant service details.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access, both logical and physical, to critical assets and the authorisations on those assets have to be requested by the employee's line manager, reviewed and approved by Security Group and implemented by BTS/SRE (as appropriate).​ All access is provided with consideration for least privilege and separation of duty. Privileged access changes are tracked and approved in accordance with the change management process. Changes in access permissions due to reassignment follow the above “Change in Position” process.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security process descriptions and incident management policies are available upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Processes are assured by independent validation. Further details available upon request.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Processes are assured by independent validation. Further details available upon request.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Processes are assured by independent validation. Further details available upon request.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Processes are assured by independent validation. Further details available upon request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A two week free trial is available (up to 5 users). A mutual non disclosure agreement would be required.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Schellman and Company
• ISO/IEC 27001 accreditation date: Tuesday 10 June 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2022 certification is limited to the information security management system (ISMS) supporting the Diligent Corporation Platform System for its customers, including sensitive client data, global personnel, global IT systems, policies, ; ; procedures, standards, utilities, and data used in the business execution of the Electronic Hosting Services, Diligent Boards Services, Diligent Boards Board Level Consulting Services, Diligent Boards Concierge-level Training and Support Services, BoardEffect Services, Diligent Equity Services, Diligent Entities Services, Diligent Secure File Share / Secure Meeting Workflow Services, Diligent Modules Services including Messenger, Minutes, and Questionnaires, Diligent Director Network and Nominations Services, and Diligent Compensation & Governance Intel Services, in accordance with the statement of applicability, version 10, dated May 9, 2025, and in alignment with the control set in ISO/IEC 27017:2015 and ISO/IEC 27018:2019
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@diligent.com. Tell them what format you need. It will help if you say what assistive technology you use.