SkillSet Limited

Bespoke eLearning Courses

Bespoke eLearning from SkillSet. With 30+ years of learning and development experience, we offer collaborative training planning, content development, and eLearning expertise. Our services include training needs analysis, LMS setup and migration, quality assurance, bespoke training assets, and flexible support packages. Customised online learning solutions to ensure successful training.

Features

• We collaborate with clients for deep understanding of their learning.
• Full training support with an accessible online help desk.
• We adapt eLearning content creation to your existing resources.
• We use industry-standard tools for engaging eLearning.
• SCORM compliance for seamless eLearning integration with your LMS.
• eLearning content is easily translatable into other languages.
• Engaging eLearning content including videos, animations, interactions and assessments.
• We offer flexible support packages to fit your training needs.
• Access eLearning from multiple devices.
• We can support learning content built by third parties.

Benefits

• Solve L&D challenges with quick, easy implementation.
• Our expertise helps you to develop high-quality learning content.
• Our QA focus provides high-quality, accessible eLearning.
• Learning content based on any subject, software application or process.
• Excellent customer satisfaction with a 100% recommendation rate.
• Customise the eLearning to match your brand image and style.
• Engaging learning content with interactive elements and knowledge checks.
• Flexible support packages provide the right level of training assistance.
• No on-going licencing costs to access the eLearning courses.
• LMS administration, migration and hosting support available for your eLearning.

£1,100 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

477567492944760

Contact

Paul Deed
01252810061
paul.deed@skillset.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work with clients collaboratively to ensure we understand their business and leaners' needs. Most projects begin with detailed need assessment workshops to understand the requirements of each programme, curriculum, or module. We assess current resources, and identify any content gaps. ; Detailed project initiation documents (PIDs) outline everything from budgets and timelines to risks and mitigation measures, while kick-off meetings establish roles and expectations. We help clients determine the most suitable applications and technologies through in-depth analysis and facilitated workshops.; We co-create storyboards with the client for each module, ensuring that the content aligns with objectives. Client’s approve the design before development starts. This planning is vital for targeted, effective training. ; We can craft eLearning content to fit your specific needs. Whether you just have a title and learning objectives, or a fully formed script, we work with what you and offer our expertise to ensure clear, engaging content. We use industry-standard authoring tools like Articulate, Captivate, and ADAPT to tailor the eLearning to your specific requirements and preferences. This ensures your team receives focused training that directly supports your goals.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training solutions for cloud software, as well as bespoke or common software packages like G-Suite and Microsoft applications. Our team delivers tailored training that aligns with your specific business processes and needs. We can employ a blended learning approach covering multiple techniques: needs analysis, planning, development, train the trainer, eLearning, classroom training, end-user support, and more. We empower users with the exact knowledge that they need and how they can apply that knowledge. SkillSet can also train both eLearning content creators and platform administrators to use popular tools like Articulate Rise and Moodle.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To ensure a smooth transition and effective use of our services, we offer a consultative onboarding process. We begin by understanding your specific training goals. Based on your needs, we can provide guidance on selecting a suitable LMS (Moodle, IOMAD, Totara, Tovuti, Absorb, etc.) or suggest ways to optimise your existing LMS. We understand that your content might come from diverse sources. We offer support in maintaining and updating existing content built using popular authoring tools like Articulate Storyline and Rise, Adapt, and Captivate. If you're considering migrating content between LMS platforms, we're happy to offer advice and support to streamline the process. Our onboarding process is flexible, and we'll work with you to create a tailored plan that meets your specific requirements. Our ultimate goal is to empower you for long-term success in managing your cloud and software implementations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: How the quality assurance and performance testing works; Our commitment to quality is reflected in our ISO 9001 (2015) certified quality management system, which governs all our services. We employ a rigorous, multi-layered QA process to ensure our products meet your requirements. All solutions, designs, content, and training materials undergo internal review, including checks for grammar, spelling, and punctuation (GASP), peer reviews and accessibility testing using Articulate's collaboration tool. This allows for both internal and client feedback and revision tracking. Clients participate in User Acceptance Testing (UAT) to ensure solutions meet their requirements. We can also provide specialised testing and auditing for your eLearning materials. This includes identifying any technical or learning design issues, offering recommendations for improvement, accessibility updates (WCAG 2.1 AA compliance), and ensuring LMS compatibility through SCORM compliance checks.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer flexible support packages tailored to your needs, ranging from short-term assistance to comprehensive annual plans. Our support covers both SkillSet-created learning materials and those created by third parties (provided we have access to the source files). Additionally, we provide expert support for learning management system administration. We're also happy to discuss and create customised support solutions that address your specific requirements. No matter the subject matter, we can host or develop eLearning courses that meet your unique training needs.

Service scope

• Service constraints: Standard support is available during UK office hours (08:30 -17:30). Clients can contact us via email, telephone, or our Freshdesk ticketing system. Support after implementation is at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Response Times. Priority 0/1 issues: we provide a response within 1 hour during business hours (8:30am-5:30pm, UK time excluding bank holidays), with restoration and resolution targets depending on priority. Priority 2/3 issues: response within 2 working days during business hours (8.30am-5:30pm, Mon-Fri excluding bank holidays). Resolution timeframes are linked to our quarterly maintenance releases. Weekend support is available but may incur additional costs. 24/7 support is available at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat needs to be tested in the context in which it is deployed and we test with each individual client.
• Support levels: Standard Support: available during UK office hours (08:30-17:30). Contact us via email, telephone, or our Freshdesk ticketing system. Extended Support: we offer customisable extended hours, including 24/7/365 telephone access and on-site support upon request. Extended Support costs: dependent on your specific needs and expected usage. For bespoke learning, support is available either for the life of the project or at an additional cost after project completion.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 22/05/2024
• What the ISO/IEC 27001 doesn’t cover: There are no exemptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SkillSet and the Latitude 91 group continue to strive to meet demanding environmental, social, and sustainability commitments, aiming to be the best business we can be. As members of the SME Climate Hub (www.smeclimatehub.org), we are committed to achieving net-zero status by 2050 and halving baseline emissions by 2030. Our office practices promote recycling, public transport, and electric car leasing. Sensor-controlled lighting and remote work policies further reduce our environmental impact.

  Equal opportunity

  We champion diversity and inclusion. Our commitment is reflected in our longstanding equal opportunity policies and a workforce where:; 40% of our staff are female; 25% of the board are female; 30% of our staff are from diverse ethnic backgrounds.; 40% are over 50. ; ; Flexible work arrangements cater to diverse needs, including caregivers. Our company leadership extends this commitment to the community, exemplified by our current support for Ukrainian refugees. While not directly part of our G-Cloud service, these values signal our approach to responsible business, aligning with socially conscious clients.

  Wellbeing

  Our company supports remote working and allows flexible working hours to meet employee needs. HR conducts weekly check-in calls with staff. Directors actively cultivate open channels of communication to foster transparency, trust, and collaboration, nurturing a positive and productive work culture. Our annual anonymous staff satisfaction surveys consistently reflect high levels of employee contentment and commitment.

Pricing

• Price: £1,100 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@skillset.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.