Rvs Media Limited

Cloud Hosting and Support copy

Our team of professionals is bound to serve you with the best web hosting services. Our technical support system offers 24/7 backup services. You will be impressed by our uptime and high availability, robust security features and managed services.

Features

• 24/7 Support
• 24/7 Security Monitoring

Benefits

• Customer Support
• Secure environment

£299 to £4,000 a server

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iftaker@rvsmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

478171352886707

Contact

iftaker hussain
+447875698562
iftaker@rvsmedia.co.uk

Planning

• Planning service: Yes
• How the planning service works: To assist buyers with cloud hosting or software services implementation, I provide a streamlined plan:; ; 1. Needs Assessment: Determine business requirements for applications, traffic, storage, and compliance.; 2. Service Selection: Choose suitable cloud services (IaaS, PaaS, SaaS) and providers based on performance and cost.; 3. Architecture Design: Create a scalable, secure cloud architecture, considering multi-cloud or hybrid setups.; 4. Cost Estimation: Estimate expenses and suggest cost-saving strategies.; 5. Security and Compliance: Advise on data protection and regulatory adherence.; 6. Migration Planning: Guide the migration approach with minimal downtime.; 7. Training and Support: Highlight the importance of staff training and provider support services.; 8. Monitoring and Management: Recommend tools for ongoing resource management.; ; This approach ensures a successful and efficient cloud service implementation.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To facilitate cloud migration for buyers, I offer a concise plan:; ; Evaluation: Assess current infrastructure, workloads, and business goals.; Strategy: Develop a tailored migration strategy, choosing between rehosting, replatforming, or refactoring methods.; Provider Selection: Help select the right cloud provider based on specific needs and budget.; Security: Ensure robust security measures and compliance with regulations.; Execution: Guide the migration process, minimizing disruption to operations.; Optimization: Post-migration, optimize resources for cost, performance, and scalability.; Training: Provide training for teams to manage new cloud environments effectively.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Defining Metrics: Establishing key performance indicators like availability, reliability, security, scalability, and efficiency to monitor and measure against benchmarks1.; Automated Testing: Utilizing tools to automate testing processes, including unit, integration, system, load, stress, and regression tests2.; Continuous Monitoring: Implementing continuous monitoring to detect and address issues in real-time, ensuring optimal performance.; Feedback Analysis: Analyzing test results and user feedback to identify and rectify root causes of defects or issues1.; Optimization: Continuously refining cloud resources to enhance performance and reduce costs.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: We have a support system in place, where customers can raise tickets 24/7 stating support Tier Emergency or Normal

Service scope

• Service constraints: I guide users through selecting, implementing, and managing cloud services, ensuring security, cost-efficiency, and performance optimization within their business objectives.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Emergency tickets are taken care 15-20 mins
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via Ticketing System
• Web chat accessibility testing: With Current Customer
• Support levels: Support Level:; Tier 1 Basic; Tier 2 Normal ; Tier 3 Emergancy ; ; How much the different support levels you provide cost - Depends on the agreement; ; Yes we provide Technical Account Manager and Cloud Support Engineer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 6/1/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Natwest Bank
• PCI DSS accreditation date: 10/03/2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  RVS Media, like many organizations, may share social value and promote equal opportunity by aligning with government policies and frameworks designed to address workforce inequality and the disability employment gap. This could involve implementing inclusive and accessible recruitment practices, supporting the development of new skills relevant to their industry, and taking measures to reduce barriers for disabled people in the workforce.

Pricing

• Price: £299 to £4,000 a server
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iftaker@rvsmedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.