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SEIDOR UK LTD

SAP Business ByDesign (ByD) Deployment and Hosting, Support, Maintenance, Training, Development

Manage and connect core processes with SAP Business ByDesign (ByD). An intelligent, scalable Enterprise Resource Planning (ERP) Software Solution and end-to-end business suite for SMEs. Connect and integrate critical functions across your business with a host of pre-built scenarios streamlining operation and real-time analytics powering strategic decision making.

Features

  • Accounts & Financials
  • Sales & CRM
  • Warehouse & Production
  • Purchasing & Procurement
  • Reporting & Analytics
  • Project Management

Benefits

  • Improve profit margins and decrease errors
  • Manage the sales cycle and update customer data
  • Real-time warehouse management and MRP
  • Optimise and automate purchasing processes
  • Interactive reports and analytics
  • Control critical projects and monitor key milestones

Pricing

£15.00 to £150.00 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiries@seidor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 7 8 2 5 3 2 5 1 1 4 5 4 6 7

Contact

SEIDOR UK LTD Dustin Coombe
Telephone: 01932 212 777
Email: ukenquiries@seidor.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Get in touch with SEIDOR to discuss your requirements and identify any potential constraints. E.g. # of users etc.
System requirements
  • User Software Licences
  • SaaS Cloud Deployment
  • Integrated Business Intelligence
  • Industry Specific Add-ons

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary depending on level of support. Anywhere between 24-48 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our support team leverages some of the world’s most experienced support consultants to guarantee we get to the bottom of any issues as efficiently as possible. We believe that combining our extensive network with a localised service is the best way to support users of SAP Business ByDesign.
As the requirements and preferences of our customers have changed, so too have our support services evolved. We offer users a range of options when getting in touch with our team. Users are invited to contact our support team online, via email or in person with a phone call. It’s just one of the reasons SEIDOR has consistently been selected for numerous awards by SAP for our services to SAP Business ByDesign users.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
During the implementation stage, users are provided with on-site or remote training, UAT, and go-live support when the solution is deployed.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Available upon request.
End-of-contract process
User licences, support and maintenance, project management, hosting and SAP consultancy. There may be additional costs for out-of-hours support services and software development out of scope. Termination period notice: 3 months.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
More limited service/sales features on mobile compared to desktop service.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
API is integrated by an SAP Consultant. Users would work with the SAP Consultant to make changes to their solution.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
User-defined fields can be added. Solution add-ons that can be integrated and customised. Super-users and SAP Consultants can customise the solution and any necessary add-ons.

Scaling

Independence of resources
Users either use their own on-premise server or unique individual logins for all users are issued.

Analytics

Service usage metrics
Yes
Metrics types
Real-time dashboard reports and customised queries.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported via SAP Business ByDesign.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% Up-time and availability. Check terms and conditions for refunds.
Approach to resilience
Available on request.
Outage reporting
API and Email alert service.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All users have unique authorisations to access management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
OCA
ISO/IEC 27001 accreditation date
30/06/2019
What the ISO/IEC 27001 doesn’t cover
Available on request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Carried out by a dedicated Technical Account Manager.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Your dedicated Technical Account Manager would handle the vulnerability management process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Your dedicated Technical Account Manager would handle the protective monitoring process.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Your dedicated Technical Account Manager would handle the incident management approach process.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

For years, at SEIDOR we have set Corporate Social Responsibility goals that serve to secure a future for both people and the planet in general. In 2014, SEIDOR took this social responsibility one step further by signing up to the United Nations Global Compact.

Pricing

Price
£15.00 to £150.00 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30-Day Trial.
Link to free trial
https://www.seidor.com/en-gb/solutions/sap-business-bydesign

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiries@seidor.com. Tell them what format you need. It will help if you say what assistive technology you use.