Abavus.co.uk

Abavus - Cloud Services

Abavus Cloud Services are designed to support local authority clients for My Council Services module implementations. Cloud Services can be taken in the form of consultancy, technical product configuration, and skills transfer. Delivery of Cloud Services is tailored to meet the requirements of each specific implementation.

Features

• Tailored onsite or remote consulting
• Tailored onsite or remote configuration support
• Tailored onsite or remote training

Benefits

• Ensure rapid and efficient implementation
• Tailor service delivery to match requirements

£650 to £1,295 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@abavus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

478949792941693

Contact

Darren Bird
0208 530 2505
info@abavus.co.uk

Planning

• Planning service: Yes
• How the planning service works: Projects begin with us agreeing a clear scope of delivery and a realistic delivery timeline. This process is iterative, starting as part of the commercial discussions prior to signature of the contract. The scope of delivery and the pace of project implementation has a direct impact on the resources required, and therefore the underpinning commercial agreement. It is not always possible to get into the granular project details prior to award of contract – this is often due to the understandable constraints of procurement rules. That said, the use of procurement frameworks such as G-Cloud Digital Marketplace allow us to have the sensible and often more detailed conversations necessary as part of the due diligence process. Before contract award and signing, we work closely with you to identify any potential delivery gaps that may be overlooked during the award process, and to make clear any underlying assumptions that may later have a bearing on the project. Any working assumptions are always captured and documented at this stage so there is no ambiguity when the project is underway. More details available here: https://abavus.co.uk/how-we-work
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: All products and modules available from Abavus Ltd

Training

• Training service provided: Yes
• How the training service works: We provide classroom training for our cloud software. Training can be delivered onsite at the client's premises with up to 12 delegates. Training can also be delivered remotely using screen cast technology. We recommend smaller group sizes of 2 to 5 for remote training delivery. For remote delivery, we would also recommend shorter duration sessions (e.g. 2 hour episodes).
• Training is tied to specific services: Yes
• Services the training service works with: All cloud services offered by Abavus Ltd.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: In some cases, we are supporting customers as they move a set of key processes to the cloud for the first time. It may also be that a customer is moving from an existing cloud platform to one supplied by Abavus. Typically, there is not a standard set of delivery components when migration is required. We instead review the different aspects of the end-to-end process and then work with the customer to agree specific migration steps as part of the project. These considerations usually fall into the following categories: Data to be transferred (quality, completeness and suitability for migration). Process mapping (an exercise to ensure we understand the current state of the process). Process redesign (an exercise to identify opportunities for process improvement and simplification). Agreement of a structured project plan to ensure smooth migration in accordance with agreed timelines.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All cloud services offered by Abavus Ltd

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of all implementation activities and delivery of our cloud services, we build a set of user acceptance testing activities (UAT) into every plan. UAT covers quality assurance and acceptance of digital processes we have configured for the client on our cloud platform. In addition (and as part of UAT), we ensure the system is performing in an acceptable way and to the expectation of the Council and the Council's customers.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support for all cloud software that is provided by Abavus Ltd

Service scope

• Service constraints: There are no specific constraints that buyers should know about.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within maximum of 4 hours. Standard support terms do not include weekends. Weekend and out of hours support available by separate negotiation with Abavus Ltd.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide three levels of standard support for all clients at no additional cost. In addition, all clients are provided with a technical account manager who acts as the first point of contact between Abavus and the client.; ; For High Severity issues that have a severe impact on customer operations, we aim to respond to initial queries within 1 hour. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 08:00am next business day. We will communicate with you every 4 hours as a minimum until resolution.; ; For Medium Severity issues that have an impact on still-functioning customer operations, we aim to respond to initial queries within 1 hour. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 10:00am next business day. We will communicate with you every 24 hours as a minimum until resolution.; ; For Low Severity issues, we aim to respond to initial queries within 4 hours. Should the issue occur outside of normal working hours, we aim to respond to initial queries by 12:00pm next business day. We will communicate with you every 5 days as a minimum until resolution.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ITouchVision Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 19/09/2024
• What the ISO/IEC 27001 doesn’t cover: Section 7 Physical Controls; ; 7.5 – The company leases its workplace buildings and has no authority over infrastructure or topography.; ; 7.11 – The company leases its workplace buildings and has no authority over supporting utilities.; ; 7.12 – The company leases its workplace buildings and has no authority over cabling security.; ; Section 8 Technological Controls; ; 8.18 – The company does not use privileged utility programs.; ; 8.30 – The company does not outsource development of the My Council Services system.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Industry Standard SSL Extended Validation incorporating company and financial checks.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  4.1. My Council Services delivers additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. Our fully digital solution negates the usage of paper, ink, and other physical items required to deliver services. Our Mobile Working and Route Optimisation solution enables workers to conduct work in the most efficient way possible to reduce travel time, distance, fuel consumption, and resulting carbon emissions. Our Bin Sensor technology ensures there is no ambiguity regarding whether bins need emptying, ensuring that workers only visit and route bins that require emptying rather than having to check each individual bin. Cost savings generated through adoption of this digital technology through efficiency can be re-directed towards green initiatives (e.g. purchasing all-electric or hybrid vehicles), compounding environmental benefits further.

  Covid-19 recovery

  1.2. My Council Services supports people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. The solution is cloud-based and therefore individuals have the ability to transact fully online with their local authority. This ensures that there is no degradation in the service offered to these individuals in order that they can be shielded and protected within the community.; ; 1.3. My Council Services supports local authorities to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. Specifically, again as a cloud-based system, workers are able to perform their duties from home or a place of safety without needing to be office-based. This protects both the health of workers and also their employment status by being able to perform their full duties in safety from any location with an internet connection, in accordance with their specific needs.; ; 1.5. My Council Services enables improvements to workplace conditions that support the COVID- 19 recovery effort including effective social distancing, remote working, and sustainable travel solutions. For local authorities, our solution offers the ability and flexibility to enable staff to deliver the full range of services remotely. Consequently, this flexibility not only supports social distancing, but also sustainable travel. It also opens up opportunities for individuals to work remotely who may live in deprived areas, opening up job opportunities across the country.

Pricing

• Price: £650 to £1,295 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@abavus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.