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Responsiv Solutions Ltd

Responsiv Assist Managed Services

Responsiv Assist Managed Service is a customised remote managed service for existing installations of IBM Middleware. During “service preparation”, our engineers document your environment, escalation procedures, and reporting needs, connect monitoring arrangements to our service desk, agree details for active monitoring. Our service team will respond to incidents, ad-hoc calls

Features

  • Full managed service for IBM integration and process technologies
  • Optional 24/7 support available
  • Ticket based contact as well as phone support
  • Remote monitoring and management
  • Staff with SC clearance available
  • Gold IBM Business Partner Recognised as Expert for Enterprise Integration
  • Developer and Licence management support
  • Automatically raise tickets from applications
  • Cost effective way to access product skills and experience.
  • Improved service quality and control.

Benefits

  • Reduce your overhead by allowing us to manage your systems
  • Ensure your systems are up-to-date with patches and security fixes
  • Full monitoring to ensure systems are available
  • Improve developer productivity by reducing downtime, increase coding quality
  • Includes upgrades, patches, service reports, and incident response.
  • Reduce cost of maintaining dedicated inhouse infrastructure, product administration team.
  • Enhance the service with an arrangement for continuous improvement.
  • Systems monitored and integrated directly with the Responsiv service desk.

Pricing

£27,994 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 7 8 9 9 8 0 7 9 0 0 0 3 9 6

Contact

Responsiv Solutions Ltd Ross Buckland
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Planning

Planning service
Yes
How the planning service works
Although this service is mainly focused on incident support We have other G-Cloud that maybe more cost effective services that can help clients plan their move to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients plan their move to cloud including single workshop days, report writing etc
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Although this service is mainly focused on incident support (we have other G-Cloud services that maybe more cost effective to help clients setup and migrate to cloud - "Responsiv Solutions Migration to Cloud Consulting"), this offering is suitable for small, ad-hoc requests for supporting clients with issues during the cloud migration including single trouble-shooting days, etc
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Reactive and proactive monitoring of many technologies including Responsiv Unity and the IBM Integration, Smarter Process and Cloud technologies such as Business Automation Workflow (BAW), Business Process Management (BPM), Operational Decision Manager (ODM), DataPower, API Connect, App Connect Enterprise (ACE), IIB, and WebSphere Application Server (WAS).

Service scope

Service constraints
Managed services are generally provided from our UK-based office with on-site support available at an additional cost.

User support

Email or online ticketing support
Email or online ticketing
Support response times
8 Hrs. Normal UK Business Hours (08:30 to 17:00 Monday to Friday excluding Public Holidays).
For an additional cost we can provide extended hours of cover upto and including 7x24hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Due to the number of options available, the support level available are best described in the Service Description / Pricing document.
Support falls into 4 categories, Incident Management, Operational Assistance, Developer Assistance and Licensing Assistance.
Tickets can be raised with a severity of 1 (Critical - affecting production) through 4 (ad-hoc request)
Most requests are dealt with at first contact however depending on the complexity of the request we have access to a wide range of deep technical skills.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification Limited
ISO/IEC 27001 accreditation date
02/12/2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We recognise that adhering to the Equal Opportunities Policy, combined with relevant employment policies and practices, maximises the effective use of individuals in both the organisation’s and employees´ best interests. Responsiv Solutions Ltd recognises the great benefits in having a diverse workforce with different backgrounds, solely employed on ability to perform their job and operate effectively in the Responsiv environment.

Pricing

Price
£27,994 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.