SAPPHIRE TECHNOLOGIES LIMITED

Deception technology

Gathering threat intelligence before cyber attacks is vital for mature organisations who have the ability to consume this data. Deception technology or honey pots is a key next step for customers who have embraced MXDR/SOC technology.

Features

• Provided as a managed honeynet for on prem/dc and/or cloud
• Enriched integration with MS Sentinel
• Alerts can also go to customer's SIEM
• Standalone service or an additional service to our SOC service
• RDP, SQL and web services setup part of the service
• CCTV and IOT deception
• Deception services (honeynet, honeypot, honeytraps)

Benefits

• Detect internal threats and attackers in the network
• Designed to be used within customer's network
• Benefit of SOC threat hunting experience
• Assumed breach approach = zero trust

£1,500 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

479175357544760

Contact

Katie Smith
0845 58 27001
info@sapphire.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cloudguard IaaS is an extension to any SaaS application, specifically targetted at the Office 365 suite, G-Suite, ServiceNow, DropBox, Box and others
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
• Service constraints: NO
• System requirements: Current use of a SaaS service needed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide 24 hour support . P1 support is 15 minutes to acknowledge an incident, we provide planned work and upgrades to be initiated out of hours with a target of 2 hours to remediate. P2 has 1 hour to acknowledge and 4 hours to remediate. P3 has 4 hours to acknowledge and 8 hours to remediate. Optional onsite support has a 4 hour time to attend site. P1 is defined as service outage. Adds move and changes will be committed within 24 hours subject to tech review. ; ; Severity 1/P1 is defined as totally service affecting/service down.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This service is supported 9-5 Monday to Friday excluding public holidays. ; ; Our target SLA for 9x5 Business Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 is 4 Hours or next working day where appropriate; ; Severity 1 is defined as totally service affecting/service down; ; Level 1 - Sapphire Helpdesk; The first point of escalation should always be the Sapphire HelpDesk and escalation must be separate from the initial call to log the fault. The customer must obtain a case reference number for the fault.; ; Level 2 - Sapphire Professional Services Manager; This is the second point of escalation in the event of the HelpDesk being uncontactable or an increase in call priority being required. The Cloud customer should quote the case reference number provided.; ; Level 3 - Sapphire Business Services Director; This is the third point of escalation in the event of the Manager being uncontactable or a further increase in call priority being required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is a deployment guide or you can use Professional Services to install and deliver training on advanced configurations
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can create reports of final audit logs, compliance checks, asset reports, policy reports etc before access to the service is ended, as would have taken place during normal operation of the service.
• End-of-contract process: When a contract is ended, the entire customers tenancy is deleted on the backend and all customer data is removed from the database systems associated with that tenancy ID.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through a management GUI
• Accessibility standards: None or don’t know
• Description of accessibility: Through a management GUI
• Accessibility testing: Unknown
• API: No
• Customisation available: Yes
• Description of customisation: Customers can write their own queries and align them with their Network security policies

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: Yes
• Metrics types: Fully automated logging giving detailed forensic analysis of Network activity, attacks and compliance of your cloud security infrastructure
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Harmony Email & Collaboration - HEC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are logging features within the management GUI
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Strong encryption is used: AES-256-CBC

Availability and resilience

• Guaranteed availability: We offer 99% availability for this service with no SLA
• Approach to resilience: Available on request
• Outage reporting: Email alerts and help desk/SOC notification, loss of service will be regarded as a P2 alert unless it is suspected to have been lost as a result of attack

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: 2-factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 12/09/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are acredited to ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Adds moves and changes will be initiated through the helpdesk/SOC
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We manage vulnerability management by running continuous vulnerability scans. This is augmented by knowledge from our in house penetration testing team and by the threat hunting process in our in house SOC. We use an extensive threat management platform to bring in external threat feeds augmented by our own created OSINT feeds.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The SIEM platform for the production env is monitored continuiously for potential threats, this is fed from our WAF, traditional network security controls, yearly penetration tests. ; All Dome9 servers are connected to centralized Log/SIEM system that is constantly monitored.; Underlying virtualization host is protected, patched and maintained under the responsibility of our cloud providers.; The environment is protected by network firewalls that are configured under strict policies as would be expected from FW management; company.; All non production environments (Dev/Test/ Staging) are segregated into different VPCs and accounts.; access to production enviroment is only through hardened bastion server.
• Incident management type: Supplier-defined controls
• Incident management approach: Sapphire maintains an incident response process that is accredited under ISO 27001, and covers predefined playbooks for all incident types, we actively encourage user reporting through our help desk and security culture, reinforcing and evangelising this through regular user awareness and testing. All incidents are reported and follow a process of notification to any impacted clients. This is augmented by independent partner incident response capability and assisted by live feedback from our incident response team and partners relating to client incidents allowing us to iterate and improve this process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £1,500 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.