METREA MISSION DATA LIMITED

MMD Training Applications Service

MMD's G-Cloud Training Apps service enables Defence customers to support Space, Cyber Resilience, Intelligence Surveillance and Reconnaissance (ISR), Air Command and Control and Tactical Datalinks training programmes using cloud technologies. The service provides agile, interactive content for the Foundation stage of training that covers baseline concepts, principles, terminology and capabilities.

Features

• UK MoD compliant Training Needs Analysis and Training Requirement management
• Hosted on commercial open-source learning management system
• Web analytics service for usage data and learning statistics
• Off-line features available for remote use
• Accredited to ISO 90001:2015 standards
• Customer learning objectives matched to Application content
• GDPR compliant – username, password and email only
• Available on most mobile devices - Android and IOS
• Training content for Space, ISR, Cyber Resilience and Tactical Datalinks
• Service utilises UK Defence Subject Matter Experts

Benefits

• Increased agility in training accessibility and delivery
• Reduced data security risk
• Reduced setup and support costs
• Improved quality through administrator interventions
• Scalable in number of users and amount of content
• Efficient use of public web services

£367 to £1,575 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mmd.metrea.aero. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

479292671628450

Contact

Metrea Mission Data Limited
07917 623066
bidteam@mmd.metrea.aero

Planning

• Planning service: Yes
• How the planning service works: The MMD Training Applications service includes analysis of how cloud hosted training services can be delivered within the buyer's overall business model. This comprises both technical (engineering) and operational (user) analysis. Solution design principles are driven by the features of the cloud software we use, to reduce changes and redesign of interfaces. MMD has experienced software security experts, including cyber resilience specialists, that ensure the service meets the requirements of the buyer's existing security architecture and the cloud platform.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Commercial open standard cloud based learning platforms

Training

• Training service provided: Yes
• How the training service works: The MMD Training Applications service includes analysis of how cloud hosted training services can be delivered within the buyer's overall business model. This comprises both technical (engineering) and operational (user) analysis. Solution design principles are driven by the features of the cloud software we use, to reduce changes and redesign of interfaces. MMD has experienced software security experts, including cyber resilience specialists, that ensure the service meets the requirements of the buyer's existing security architecture and the cloud platform.
• Training is tied to specific services: Yes
• Services the training service works with: Commercial open standard cloud based learning platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The MMD Training Applications Services provides buyers with the option to migrate Foundation level training and learning to cloud hosted platforms. Access to technology-enhanced learning material in the cloud maximises opportunities for varying paces of individual and collective study outside of the fixed classroom environment, using mobile devices and with dynamically up-gradable content.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Commercial open standard learning platforms

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The MMD Training Applications Service includes full quality assurance and performance testing as part of the design and setup. This is provided by MMD software and training specialists who work with buyers to ensure the design is compliant with cloud software standards and ISO business processes. Extensive performance testing is completed using the buyer's representative user experiences. Ongoing quality and performance support is then provided through the administrator service.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Within the MMD Training Applications Service, we provide help-desk and administrator support for our designed solutions, which use the Moodle platform. Our support includes the ability to upgrade content and address errors or weaknesses in the service, highlighted by the buyer's experience.

Service scope

• Service constraints: On-going service support will be through a help-desk or on-call basis, rather than on-site.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email response within 24 hours. At the weekends, this is 48 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The MMD Training Application Service includes dedicated support to the buyer through a technical account manager. This is a single level of support included within the cost of the service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 07 November 2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Metrea Mission Data is committed to considerate and sustainable business practices that reduce our impact on the environment. We understand the UK and wider global need to tackle climate change and are fully engaged with projects, learning programmes and activities to meet and exceed contract requirements. ; ; Our published Carbon Reduction Plan is based on BS ISO50005:2021 standard and sponsored by the Department for Business, Energy and Industrial Strategy (BEIS). It includes a commitment to achieving a 50% reduction in Scope 1 and Scope 2 emissions from our baseline in 2021 by 2035, and zero by 2050. ; ; Existing Provision; ; We have the following exiting provisions in place to support environmental provision:; ; • Provide staff with environmental awareness training to meet legal principles and follow organisational practices; • Internal communications (e.g. SharePoint) to highlight environmental good practice ; • Encourage remote / flexible working to reduce the need for commuting and businesses travel ; • Maximise use of web-based meetings to reduce associated business travel ; • Provide a hybrid pool car for business travel; • Provide 2 days per year for all personnel to undertake volunteer work channelled to support local environmental initiatives. ; • Provide a cycle and / or electrical vehicle sacrifice scheme to encourage staff to cycle to work and/or utilise electric vehicle usage; • Have electric charging points at all offices ; • Switch off policy and signage throughout offices; • Follow the 3R’s Recycle, Replace Reuse principles across all business functions; • Any suppliers utilised by the business are assessed for their environmental credentials as part of our onboarding process. ; ; Action Plan; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

  Equal opportunity

  Diversity and Inclusion are at the heart of Metrea’s culture and reflected in our comprehensive policies ensuring we are compliant with the Equality Act 2010 and provide equal opportunities to employment and progression, protect people from discrimination, recognise, respect and value differences in people, and create a workplace environment where all our personnel feel valued and supported to develop. ; ; Existing Provision; ; We have the following existing provisions in place to support equality of opportunity:; ; • Inclusive recruiting policy, all interviews are conducted through facilitative means enabling all candidates to be interviewed without boundaries; • Using blind profiles and diverse recruitment panels with two people as a minimum for all interviews; • All roles offer flexible / hybrid working patterns ; • Competency framework in place for all grades and transparent pay bands detailing promotion pathways; • Bonus scheme against individual performance objectives reinforces our commitment to removing inequality.; • Accredited Living Wage employer; • Signatory of the Armed Forces Covenant; • Recognised with a Defence Employer Recognition Scheme (ERS) Silver Award; • A Disability Confident Employer (Level 2); • All staff allocated £1500 each year to all staff for professional development; • Strict safeguards in place to identify and mitigate modern-day slavery issues including whistleblowing mechanisms, confidential grievance procedures (at all levels). Employing the independent, external SeeHearSpeakUp service enabling employees to report any unethical behaviour against themselves or teammates through online, telephone and intranet channels We also have strict employment checks, reinforced with Day 1 Modern Day Slavery training for all staff.; ; Action Plan; ; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

  Wellbeing

  Metrea Mission Data, in line with the Health and Safety at Work Act, 1974 is committed to ensuring our business operations are undertaken with due and proper regard for the health and safety of all our employees, visitors and contractors.; ; We understand the importance of health and wellbeing amongst our employees and how factors both inside and outside of the workplace can impact on individuals. Our number one priority is the health, safety, working environment, and wellbeing of our people, and their families.; ; We also appreciate the connection between good physical and mental health and an inclusive working environment to our productivity, performance and ultimately success.; ; Existing Provision; ; We have the following existing provisions in place to support the wellbeing of our employees: ; ; • A Health and Safety policy setting out our commitment to ensuring all necessary resources are made available to provide and maintain a safe working environment; • Private healthcare available to staff and family members ; • All staff have access to a Level 3 Mental Health First Aider; • Bike to Work salary sacrifice scheme; • All staff have free access to a complete wellness solution via the ARVRA app ((includes access to workouts, recipes and nutritional advice, life coaching, stress management, financial wellbeing and hormone coaching); • All staff and family members have access to flexible and discounted gym access via Gympass; • Signed up to the Mental Health at Work commitment to improve and support the mental health of our employees; • Signed up to the Menopause at Work pledge.; ; Action Plan; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

Pricing

• Price: £367 to £1,575 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mmd.metrea.aero. Tell them what format you need. It will help if you say what assistive technology you use.