Ve3 Global Ltd

Google Analytics 360 (Premium)

The VE3's Google Analytics 360 platform is a Software as a Service (SaaS) solution designed for website and marketing channel measurement.

Features

• Website analytics
• Real time access

Benefits

• Understand website performance
• Measure marketing performance
• Measure engagement with website content

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

479369758894446

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: NA
• System requirements: Web based browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour, 09:00 - 17:00 weekdays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide technical and analytics support to implement, analyse and generate insight on web analytics data.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full implementation assistance.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The VE3's Google Analytics 360 account can be transitioned to the standard version, while users retain access to most of the data within the platform. Additionally, data can be exported from the platform using the service APIs or the BigQuery integration before the contract expires. For further details on the implications of transitioning from VE3's Google Analytics 360 to the Standard version, refer to: https://support.google.com/marketingplatform/answer/9013959?hl=en.
• End-of-contract process: The ramifications of downgrading the Google Analytics service level from 360 to Standard are detailed here: https://support.google.com/marketingplatform/answer/9013959?hl=en

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Performance is better on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The VE3's Google Analytics 360 interface presents web analytics data in tabular and graphical formats. It offers a plethora of default data views (reports) that can be personalized by adding dimensions and metrics or by segmentation. Users can also manage account structure and settings through the interface, which follows Material Design principles.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: VE3 is dedicated to integrating accessibility considerations into every stage of product development, from initial design to release. Their central accessibility team oversees the accessibility status of VE3 products and coordinates activities such as training, testing, and consulting. Product teams receive training to ensure accessibility principles are integrated into product design and release processes. For more information, visit https://www.google.com/accessibility/customers-partners/.
• API: Yes
• What users can and can't do using the API: 4The management API empowers users to configure web analytics accounts and manage user permissions. Additionally, the core reporting API facilitates the extraction of data from the primary reporting setup.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The interface provides users with the ability to configure filters, goals and other setup functionality. Reports can also be edited and customised.

Scaling

• Independence of resources: Google's services operate over purpose built multi-tenant services which are designed to support millions of users. A resource management policy is established to monitor, maintain, and evaluate capacity demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Encryption at rest relies on multiple layers of encryption, including: Full Disk Encryption (FDE) using at least AES-128, File System Encryption using at least AES-128, and storage/database layer encryption using AES-256.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users may export data via several methods: download directly from browser-based (service) interface, APIs and via a native integration with BigQuery.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Google policy requires encryption of customer data in transit over untrusted networks, such as the Internet and between Google datacenters. Google support up to TLS 1.3, with Perfect Forward Secrecy enabled.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Google policy requires encryption of customer data in transit over untrusted networks, such as the Internet and between Google datacenters. Google support up to TLS 1.3, with Perfect Forward Secrecy enabled.

Availability and resilience

• Guaranteed availability: SLAs for Google Analytics 360 are outlined at: https://www.google.com/intl/en_us/ga360suite/sla.html. In summary, Analytics 360 Service ensures collection of Customer Data from Properties with an Uptime Percentage of at least 99.9%. The reporting interface for the Analytics 360 Service is available for Company's use with an Uptime Percentage of at least 99%. Except as specified in the Data Processing SLA Exceptions article available at https://support.google.com/analytics/answer/6223844?hl=en&ref_topic=2430414 (subject to modification by Google), the Analytics 360 Service processes collected Customer Data within 4 hours of receipt at an Uptime Percentage of at least 98% for Properties receiving fewer than or equal to 2 billion Hits per calendar month, and within 24 hours of midnight (Pacific Time) at an Uptime Percentage of 98% for Properties receiving more than 2 billion Hits per calendar month.
• Approach to resilience: Online replication serves as the primary data availability mechanism, offering geographic redundancy across multiple production sites. This replication ensures automatic, instantaneous, and transparent disaster recovery for customers, with Recovery Time Objective (RTO) and Recovery Point Objective (RPO) both set to zero.
• Outage reporting: Products and infrastructure teams regularly maintain and test disaster recovery plans, employing a standardized incident management program for responding to outages. For further details, refer to: https://www.google.com/appsstatus#hl=en&v=status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Policies and procedures have been crafted to segregate duties and enforce responsibilities according to job functionality. For VE3 employees, access rights and levels are determined by their job function and role, employing the principles of least privilege and need-to-know to align access privileges with defined responsibilities. [source: https://support.google.com/analytics/answer/2884495?hl=en]
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 20000-1
  • ISO 14000-1
  • ISO 9000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security Team at Google is responsible for safeguarding the company's defense systems, establishing security review protocols, developing security infrastructure, and enforcing Google's security policies. They conduct security plan reviews across all networks, systems, and services within Google, offering project-specific consulting to product and engineering teams. Their duties include monitoring for suspicious activity, addressing security threats, conducting routine security assessments, audits, and engaging external experts for regular security evaluations. Google's security policies, reviewed and approved by management, are openly communicated to employees and vendors with access to Google's environment. Refer to: https://policies.google.com/privacy and https://privacy.google.com/businesses/. VE3 adheres to ISO 27001 and NIST standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google has established and documented mandatory configuration settings using an online maintained configuration in the Proprietary Version Control System that, where appropriate, draws from industry security guidelines for machines and network devices. The configuration reflects the most restrictive mode consistent with the operational needs of the system. Change Management policies, including security code reviews and emergency fixes, are in place, and procedures for tracking, testing, approving, and validating changes are documented. Each service has a documented release process that specifies the procedures to be used, with the ability to roll back changes if needed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google's vulnerability management process actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive automated and manual penetration efforts, quality assurance processes, software security reviews, and external audits. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. Such issues are tracked and followed up frequently until it can be verified that the issues have been remediated. Google also maintains relationships with members of the security research community to track reported issues in Google services and open-source tools. Google has a Vulnerability Reward Program: https://www.google.com/about/appsecurity/reward-program/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Google's security monitoring program is focused on information gathered from internal network traffic, employee actions on systems, and outside knowledge of vulnerabilities. At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. This analysis is performed using a combination of open-source and commercial tools for traffic capture and parsing. A proprietary correlation system built on top of Google technology also supports this analysis. Additional information is available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. If an incident occurs, the security team logs and prioritizes it according to its severity. Events that directly impact customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google's security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Additional information is available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.