Six Degrees

Cloudhop Service

Cloudhop Service provides you with a private layer 2 or layer 3 network connecting ourNext Generation Network to a third-party cloud platform across a private EoMPLS network, moving traffic off the public Internet. We deliver the Service from the centre of our network to the edge of the CSP network.

Features

• Includes CSPs such as Azure, AWS, Salesforce, Google Cloud, Oracle.
• Logical access solutions ranging from 50Mbps to 10Gbps.
• Proactive monitoring and alerting
• Highly Secure- ISO27001, Cyber Essentials Plus and PSN Certification.
• 45+ Points of Presence across the UK
• Dedicated Service Delivery Team with access to SC-cleared engineers
• Privately owned/operated next generation network running MPLS traffic
• Enterprise-class core network utilising a multiple ring topologies

Benefits

• Automatic failover on diverse services
• Self-healing core network with no single point of failure
• 100% availability target on resilient service
• QOS enabled with an end-to-end SLA
• Service run via privately operated Next Generation Network
• End-to-end management

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

479449614713889

Contact

Six Degrees Public Sector team
08000128060
publicsector.sales@6dg.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: This service is only deliverable via the Six Degrees network. The Buyer would need to provide all relevant information requested to complete Service Implementation and provide access to the sites to facilitate installs of service.; NGN access, Virtual Point to Point port(s) and CSP configuration and connection charges are not included in the Cloudhop Service but these are necessary for the provision of the service and can be provided either by us or by a third party (see Exclusions section in Service Description for more information).
• System requirements: Connectivity requirement

User support

• Email or online ticketing support: Yes
• Support response times: Dependant on incident/request and priority level - please see attached Service Description for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see attached Service Description for support levels.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User documentation provided & service handover after completion
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A possible charge of data extraction may apply
• End-of-contract process: Services are terminated
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers: Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Via Support
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Via Support
• API: No
• Customisation available: No

Scaling

• Independence of resources: Prioritise mission critical cloud applications and optimise connectivity.

Analytics

• Service usage metrics: Yes
• Metrics types: Network
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability SLAs are stated in the attached Service Description. Options are available for standard or resilient access and will be agreed with the Buyer.
• Approach to resilience: Available upon request
• Outage reporting: Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network with email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC are in place and managed through company-wide active directory to ensure that only authorised personnel can access certain systems or functions, or perform specific actions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All ISO 27001:2013 controls and associated policies are in place. Enhanced weekly and quarterly external approved scanning vendor (ASV) vulnerability scanning. Six Degrees operate a rolling internal audit programme to ensure continuity of compliance to our various accreditations, as well as internal technical auditing of our systems through the use of various integrity checks. This ensures that there is always a fully justified and documented Change Request for any modification of our secure systems.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Through the management platform we can ensure the service is up consistently. It is managed in real time and their is proactive monitoring throughout the network
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL-aligned ITSM processes embedded throughout. Further information available upon request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA
• ISO/IEC 27001 accreditation date: Friday 13 March 2015
• What the ISO/IEC 27001 doesn’t cover: N/A all is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 11 August 2009
• What the ISO 9001 doesn’t cover: N/A all is covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance Ltd
• PCI DSS accreditation date: Thursday 6 November 2025
• What the PCI DSS doesn’t cover: N/A all is covered
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4fac61c0-0804-4641-bafb-8491a85aefad
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Bd936e65-aa84-4efe-a586-1a80b7409c04
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.