Work Networks Ltd

Digital Workplace support

Leading reseller and service partner for digital employee experience, intranet and internal communications platforms, incl Workplace from Meta, migrations, Workvivo from Zoom, Blink, Flip, Staffbase, Humand, Yoobic, Simpplr. HQ to frontline, enable secure, efficient internal comms, AI, collaboration and staff engagement from any device, anywhere.

Features

• Familiar / Consumer-grade interface
• Access via any device
• Secure
• Rapid deployment
• Live broadcast
• Video and file sharing
• Open and closed collaborative groups
• Multi-company collaboration groups

Benefits

• Cross organisational internal communications
• Break down siloes
• Harness collective intelligence / internal crowdsourcing
• Senior leadership visibility
• Connected, agile organisation able to adapt fast to change
• Everyone has a voice (frontline to HQ)
• Ideation / innovation
• Real-time communications / live interactive broadcast
• Real time informal chat / collaboration
• Increased productivity and engagement

£2 to £4 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.crawford@worknetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

479496262300336

Contact

Nick Crawford
07985723655
nick.crawford@worknetworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: Effective Workplace implementations are dependent on five core Success Factors. We bring our pre- and post-launch experience from over; 70 successful deployments to ensure Workplace swiftly reaches the required critical mass among your people. We bring experience to help; out clients get to the ‘why’ and ensure real business value is built into the strategy from the outset; ; The five core success factors we help buyers plan for are Executive Engagement, Data & Tech Integration, Champions & Early Adopters, Platform Structure and Communications Strategy. We work through each of these elements and put plans in place to support our clients to take those first steps with Workplace
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Workplace by Meta

Training

• Training service provided: Yes
• How the training service works: As part of a Workplace by Meta deployment, or strategic review of current implementation we will provide full best practice training of the Workplace platform. We run Workplace Champion and early adopter training sessions where we get you familiar with the tool, and its features . We are able to run Admin training to empower your platform admins to be confident in the setup and ongoing administration of the Workplace platform
• Training is tied to specific services: Yes
• Services the training service works with: Workplace by Meta

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: TBC
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Workplace from Meta
  • Office 365

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We not only offer full implementation support for your project Pre launch, launch day and post launch, and for close support for 3 months from Launch day , we are equally able to offer an ongoing monthly support package where we are on call to support any issue you have with the platform. 24/7, 7 Days a week

Service scope

• Service constraints: Support is predominantly offered remotely, but we are available should you want us to come to site(s) to support in person

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support cover runs from 08:00 to 18:00hrs (GMT/BST), from Monday to Friday, but excluding public holidays for England.; ; Our monitoring service runs 24x7x365. Platform issues are dealt with by the incident team at Meta.; ; We prioritise tickets to; P1 Respond with 1 Hour, Resolve within 4 Hours ; P2 Respond with 1 Hour, Resolve within 8 Hours ; P3 Respond with 2 Hours, Resolve within 16 Hours ; P4 Respond with 2 Hours, Resolve within 24 Hours ; ; All above are working hours unless otherwise agreed; Tickets can also be raised direct to Meta
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Workplace works well with Windows Magnifier ; The platform also has a navigation assistant is a tool for people who wish to use screen readers or keyboard shortcuts to get around Workplace. If you use your keyboard to navigate, navigation assistant is always the first element on the page, even when it can't be seen visually.
• Support levels: We provide full software implementation support, status review or ongoing annual support. Depending on the complexity and size implementation or status review can affect the costs.; Average costs : ; Full software implementation £20,000-£40,000 ; Status review can be £5,000 - £20,000 ; Ongoing support is circa £1,000 - £2,000 per month

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Workplace from Meta

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY Certify Poin
• ISO/IEC 27001 accreditation date: 12/7/2017
• What the ISO/IEC 27001 doesn’t cover: The certification scope is limited to Meta teams supporting Workplace
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018
  • EU-US Data Privacy Shield
  • SOC2 / SOC3 Global Standards

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We enable synchronous and asynchronous communication and collaboration, as well as instant translation and other outcomes which help minimise the need for physical travel.

  Covid-19 recovery

  Since Covid we have emerged into a world of hybrid working, where it is vital organisations provide fair access to work, information, knowledge and opportunities. We enable all of the above, plus we have specific case studies from our work globally with the WHO and with NHS Trusts across the UK which further demonstrate this.

  Tackling economic inequality

  We believe that everyone has a voice, but that voices are often not heard. We help connect frontline workers with HQ and everyone in between, ensuring that everyone's voice can be heard should they wish. This fuels opportunity and career progression for everyone across the organistaion, whatever their background.

  Equal opportunity

  Equality Diversity and Inclusion is rightly at the top of the corporate and governmental agenda. We enable opportunities, openness and discussion across all communities inside organisations, and have helped drive allyship and break boundaries eg between LGBTQ+, BMe and people of all backgrounds.

  Wellbeing

  In a post covid world of Teams and Zoom meeting burn,out, we enable asynchronous comms and collaboration to alleviate the pressure of 'always on' synchronous vide meeting cultures. In addition we surface company wellbeing schemes and packages helpjbg employees to engage with these offers (which often they are unaware of).

Pricing

• Price: £2 to £4 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.crawford@worknetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.